Buying was a breeze, my sales person MATT HOUSE was awesome, but after that everything WAS down hill. THEY WRECKED my NEW 2016 car while in the shop t...o get the upholstery package that I was upsold at purchase and some minor things taken care of. I have been ignored concerning this incident and NEVER once did any management call until I complained and complained. their insurance company called to find out where I wanted the check sent, I told them I didn't want a check, I was then told that the dealership had sent it to me, have yet to receive it as of this posting. Then they repaired my vehicle without my authorization, preventing me from taking the vehicle for an unbiased estimate and to get an estimate for diminished value (which by law, I am entitled to). Just spoke to Bill Schneider the GM who started off extremely rude considering I am a client that had my vehicle wrecked by one of their employees. When I told him there was a diminished value he said I had to deal with their insurance company, when I stated I HAD NOT authorized repairs he stated to me that they are a major dealership and do millions in business and they have documentation I authorized it, NOT TRUE. No one at this dealership wants to handle this in a professional business like manner. I have tried to resolve this is a reasonable and equitable manner for both myself and the dealership. They expect me to accept the repaired vehicle back with no regards to the value since it was wrecked. Then called when I would't pick up the car and sign accepting it threatened to "report" the rental, this at 10 minutes before 5
It was my first visit since buying my car. It was very pleasant and professional. I have always been to loyal customer when I buy a car and it goes ba...ck to the dealership from where I purchased it. This visit was the best in all my years and I am 71. Tina is my write-up person and she too made the visit all that more enjoyable. See you at the 15K point.
Thank you for coming back to visit us again, Tom. Its always beautiful for us to have people return for their automotive needs. Please, don't hesitate... to swing by if you have any questions or concerns. Until next time, drive safe and stay well! Robbie Lamb, Sales Manager, firstname.lastname@example.org
Awesome customer service and great management team!
April, We are so honored to have you as a valued customer! Thank you for the kind words. Robbie Lamb, Sales Manager, email@example.com
Service Advisor was very knowledgable, helpful, and explained everything we needed. Would recommend to anyone.
Thanks for the positive review, Danielle! We take pride in customer service and we always makes sure our customers know everything that is going on! W...e strive to provide excellent customer service, and we're glad that this was the case for you! If you have any questions about the work that was done please feel free to contact us. Robbie Lamb, Sales Manager, firstname.lastname@example.org
Great Experience ,superb , my Service Advisor a Great asset to your company.. I'm Grateful to have a great service advisor like SCOTT CHILDRESS .. WAI...TING ROOM COZY, COFFEE, THE BEST, WAIT TIME , VERY EFFICIENT.. HOSPITALITY TOP NOCH..I will continue to patronize this dealership..I have been a fan since 2013, and enjoy every experience
Angela, Thank you for the awesome feedback! You're right, Scott is a great service advisor and we appreciate all he does for us! We're very happy to h...ear that he was there to provide you with great service. We look forward to your future maintenance visits! Robbie Lamb, Sales Manager, email@example.com
The after sale including the finance department, service, and "We Owe You" is beyond horrible. You cant beat their pricing but from now on I will pay ...a little extra to save the trouble and aggravation. The commercials don't show the unhappy employees in sales and service, the careless lot attendants, the service managers who hate their jobs and have limited knowledge of the brand and its products, to the complete confusion and ciaos through out the dealership during construction. There are a few bright spots (parts and one or two service managers) but its often the luck of the draw. Buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!