Tom Kelley Chevrolet Buick Ford

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Reviews

Average Ratings

4.7
76 lifetime reviews.
  • a++++++ establishment

    A+ service vary friendly and professional fast repair and kept me in the loop the whole time


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    A+ service vary friendly and professional fast repair and kept me in the loop the whole time

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • great service

    My car got totaled in a storm in Fort Wayne, and I was looking for a new one fast. Driving to Decatur to purchase my new Impala was worth it. Bran...


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    My car got totaled in a storm in Fort Wayne, and I was looking for a new one fast. Driving to Decatur to purchase my new Impala was worth it. Brandon made everything run smoothly and got the process done as soon as possible without being pushy. The service was great and I would recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Outstanding customer service!

    John Rittenhouse and all the service personnel were friendly and very helpful! We were leaving for a trip to South Carolina when our Enclave woul...

    Dealer Response

    We appreciate your feedback of our Staff's outstanding service, Stanley! Our team is dedicated to providing top-quality service, and we're so happ...


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    John Rittenhouse and all the service personnel were friendly and very helpful! We were leaving for a trip to South Carolina when our Enclave would not start. John provided transportation to a rental agency to get us on our way. He had the Enclave repaired and returned to our house while we were away!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your feedback of our Staff's outstanding service, Stanley! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.


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  • Another satisfied customer

    Thanks to Tom Hawkins for a great sales experience. Thanks to Benji for the referral to him. Thanks to David for a smooth finance process. My o...


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    Thanks to Tom Hawkins for a great sales experience. Thanks to Benji for the referral to him. Thanks to David for a smooth finance process. My only recommendation would be to have more finance staff. There was only one for the whole complex and I had to wait over an hour to begin finance process. 3 people before me.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience

    Adam found me a great truck at a great price, Patrick did a excellent job get our financing and got the payment we were looking for.

    Dealer Response

    Greg, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! ...


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    Adam found me a great truck at a great price, Patrick did a excellent job get our financing and got the payment we were looking for.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Greg, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Great experience!!

    Mr. Montgomery in sales helped me find a great car for my daughter. Mr. Snyder in financing helped with finalizing the paperwork. Great car with ...

    Dealer Response

    We really appreciate your feedback! We hope to be of service to you again! Take care!


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    Mr. Montgomery in sales helped me find a great car for my daughter. Mr. Snyder in financing helped with finalizing the paperwork. Great car with decent miles for a good price. I'd definitely recommend buying from here! I'll be looking for another vehicle in the near future and will be back to see them for sure.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We really appreciate your feedback! We hope to be of service to you again! Take care!


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  • Amazing!

    My experience at Tom Kelley Ford was exceptional! They were courteous, polite and even catered to my kids! Thank you, Tom Kelley Ford!

    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Elizabeth! If there is anything else we can do to assist you, please let us know!...


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    My experience at Tom Kelley Ford was exceptional! They were courteous, polite and even catered to my kids! Thank you, Tom Kelley Ford!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Elizabeth! If there is anything else we can do to assist you, please let us know! Take care!


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  • Phenomenal Service!!!!

    Phenomenal service from everyone I came in contact with! Jermey was excellent. I found a car online and he stayed in contact with me every step of...


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    Phenomenal service from everyone I came in contact with! Jermey was excellent. I found a car online and he stayed in contact with me every step of the way. He answered every concern and question I had. Patrick was awesome in breaking down the finicial aspect of things since this was all new to me. Andy was prompt when I arrived and made sure to make my family and I as comfortable as possible. Everyone made the environment a very welcome environment and I plan to continue to do business with Kelley in Decatur! Thank you everyone!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Superior customer service

    Thank you John Morgan and Todd Waybright for taking good care of me with my trade in and purchase, despite a curveball or two. Excellent people to...


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    Thank you John Morgan and Todd Waybright for taking good care of me with my trade in and purchase, despite a curveball or two. Excellent people to do business with!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great

    Tyler was great at taking care of helping me purchase a used car.


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    Tyler was great at taking care of helping me purchase a used car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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