Reviews
When I arrived at the dealership, I did not pull into the
When I arrived at the dealership, I did not pull into the bay as it was my first time there for service and I wasn’t sure where to go. I parked outside of the service center and walked in. When I approached the counter, Mariah did not greet me and simply asked, “How can I help you?” I explained that I had a 2:00 PM appointment for an oil change and that I was a little early but would be dropping the car off. Instead of checking me in, she told me to drive my car to the bay first and then she could assist me. I did as instructed, brought the car in, and left. When I returned to pick up my car, I was handed my keys without any further direction. I had to ask where my car was, and Mariah replied that it was “out back.” I then discovered my vehicle was parked all the way in the back of the parking lot. As a customer, I don’t believe I should have to search for my car or ask where it is after service is complete. Clear communication and basic customer courtesy go a long way in creating a positive service experience, and unfortunately, that was lacking during my visit.
When I arrived at the dealership, I did not pull into the
When I arrived at the dealership, I did not pull into the bay as it was my first time there for service and I wasn’t sure where to go. I parked outside of the service center and walked in. When I approached the counter, Mariah did not greet me and simply asked, “How can I help you?” I explained that I had a 2:00 PM appointment for an oil change and that I was a little early but would be dropping the car off. Instead of checking me in, she told me to drive my car to the bay first and then she could assist me. I did as instructed, brought the car in, and left. When I returned to pick up my car, I was handed my keys without any further direction. I had to ask where my car was, and Mariah replied that it was “out back.” I then discovered my vehicle was parked all the way in the back of the parking lot. As a customer, I don’t believe I should have to search for my car or ask where it is after service is complete. Clear communication and basic customer courtesy go a long way in creating a positive service experience, and unfortunately, that was lacking during my visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Service was good but not done correctly the first time
Service was good but not done correctly the first time causing me to return later in the day and get it done right and it was a simple oil change.
Service was good but not done correctly the first time
Service was good but not done correctly the first time causing me to return later in the day and get it done right and it was a simple oil change.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Fast friendly service Always giving top notch service
Fast friendly service Always giving top notch service with a smile Will use again !
Fast friendly service Always giving top notch service
Fast friendly service Always giving top notch service with a smile Will use again !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was very professional and the work was done as
Everyone was very professional and the work was done as quoted. I was very pleased with the work.
Everyone was very professional and the work was done as
Everyone was very professional and the work was done as quoted. I was very pleased with the work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They were amazing.
They were amazing. They went above and beyond for me. Had an appt at 430. However my car needed tires in order to pass inspection. Though I live far into Yorktown I wasn't able to just leave my car there. They took the time to put my tires on while I waited. Even though it was the end of the day.
They were amazing.
They were amazing. They went above and beyond for me. Had an appt at 430. However my car needed tires in order to pass inspection. Though I live far into Yorktown I wasn't able to just leave my car there. They took the time to put my tires on while I waited. Even though it was the end of the day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Had to call and follow up because nobody let me know my
Had to call and follow up because nobody let me know my truck was ready, also did not rotate the tires as indicated on the ticket and expected
Had to call and follow up because nobody let me know my
Had to call and follow up because nobody let me know my truck was ready, also did not rotate the tires as indicated on the ticket and expected
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We value and appreciate your business, Michael. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.
Easy to get an appointment, dropped it off and had a call
Easy to get an appointment, dropped it off and had a call back within a couple hours that it was ready for pickup. Can’t get any easier than that!
Easy to get an appointment, dropped it off and had a call
Easy to get an appointment, dropped it off and had a call back within a couple hours that it was ready for pickup. Can’t get any easier than that!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
I called for an appointment b/c the cruise control wasn't
I called for an appointment b/c the cruise control wasn't working. The call center (BTW gets a -1) sent me to the Kia service for my GMC and they sent me back to the GMC service, Antwan realized that I had driven 1.5 hrs and worked me in. Kudos to the service dept. too! Turns out there was a recall for the adaptive cruise control. YOUR call center isn't doing you any favors, I would cancel their contract. It's not only about the sale, service is key IMO.
I called for an appointment b/c the cruise control wasn't
I called for an appointment b/c the cruise control wasn't working. The call center (BTW gets a -1) sent me to the Kia service for my GMC and they sent me back to the GMC service, Antwan realized that I had driven 1.5 hrs and worked me in. Kudos to the service dept. too! Turns out there was a recall for the adaptive cruise control. YOUR call center isn't doing you any favors, I would cancel their contract. It's not only about the sale, service is key IMO.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are eager to better your return experience.
This is where I purchased my vehicle.
This is where I purchased my vehicle. I love the service at all times an they explain everything they going do am let you know ahead of time.
This is where I purchased my vehicle.
This is where I purchased my vehicle. I love the service at all times an they explain everything they going do am let you know ahead of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Service center was not knowledgeable enough for new
Service center was not knowledgeable enough for new customers. I emailed and asked prior to the service about a service and was told it would be covered. Then at checkout was informed I had to pay
Service center was not knowledgeable enough for new
Service center was not knowledgeable enough for new customers. I emailed and asked prior to the service about a service and was told it would be covered. Then at checkout was informed I had to pay
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
"Ccp79846" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.