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I had Baker Alder for my service advisor and he was excellent from beginning to end. He understood what I needed done and it was finished within a reasonable amount of time. This was my first experience in your service department area and I will be back. I hope I am fortunate enough to get Baker Alder again for future work.
Assissted my neighbor with her Buick and a visit to the dealership. The new Service Director was helpful, spoke with knowledgeable technician and I found the service advisor easy to deal with. Good visit all in all.
We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!
Left car four days to get Drivers door lock and Smart Tailgate repaired. Car was returned with neither repaired. I met with new Service Manager and left written detailed notes about problems before leaving my car. The car was left for four days and returned with no repairs done. I showed the Mechanic the problem with the door and he agreed it was broken. He gave me my car back and said come back another time and we will repair it. I called back new Service Manager was fired and they had no Service Manager, interviewing. A week later I returned with broken door lock. They looked at door again yes it is broken. They were not going to repair door then or even look at Smart Tailgate problem then. When I asked about safety issues about these conditions the New Service Manager explained to me that "I really don't give a D--- about your Wife’s safety or yours, that is your problem." Finally fixed Driver’s door lock. When I asked Mr. Lloyd G.M. about the Smart Tailgate problem he replied, “I guess we are just not going to be able to repair your car.” I still had problems with the Navigation System working properly since I purchased this car. When I asked about problems with Premium Navigation System for months that he promised he would help with his reply was, “there is a website you can go to for that.” Do not expect required documentation for maintenance as required by Kia. It was also very rare to get anyone to return a telephone call.
Hi, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to our President, Jeff Owens, at (757) 424-6380 when you have a chance. Thank you, and we look forward to hearing from you.
Unprofessional Service Manger Michael Swackhamer
Our vehicle has been with Kia for 2 weeks. We dropped it off for a simple oil change. We have not received a phone call or update from anyone even when promised. Everytime we call to check on our vehicle no one knew what was going on or could get in touch with anyone who did. We called today and kept getting transferred to voicemails. We called one last time and was connected with Michael Swackhamer who was extremely unprofessional and became very agitated when we asked for updates and what was going on with our vehicle that had been there for 2 weeks. He then told us if we did not calm down he would have our vehicle towed to our driveway and not work on it at all. He then hung up the phone.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Our Service Director Diana Shubert will contact you to discuss how we can turn this experience into a positive one.
Good overall experience. A lot of cars to choose from Debbie is a good agent. Would recommend to a friend if they were looking for a car.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Horrible Service Department
I purchased a new 2017 GMC Canyon form here, which I love. The problem is the Service Department. I have been having an issue with my truck shacking really bad for some time now. I have had a front end alignment done, tires balanced, brakes looked at, everything tire related I can think of. It has been doing this on and off since the truck had around 20,000 until now at 45,000. I was on my way back from Richmond and it started hacking really bad on the highway. It would smooth out then start again all the way back to Chesapeake, where I went straight to the dealer. First off I walk in to the Service department and there are 4 guys and a lady behind the counter laughing and joking around. Mind you, I am the only customer standing there. Then after a couple of minutes, one of them asked if they could help me. So I tell them my problem I am having and one of the other guys chime in and say we are to busy to look at it today. I said, can you just get someone to go for a ride with me so they can tell me if its safe to drive or not. One of the guys was a Service Tech that was standing there, the guy talking to me looks at him and he shakes his head no and strolls out walking slow back to the bays. So the guys tells me everyone is busy right now, its going to be a while. He said you can leave it and we will get to it tomorrow. I said once again to the guy, I don't know if its safe to keep driving it. Can I leave it and you lend me a courtesy car? He says "no", we don't do that here. Well that's BS - I was in having my service completed there a couple of months ago, and they gave a customer one as I was sitting in the lobby. So I ask to speak to the Service Manager, Kim.... she comes out and I tell her the problem, and I tell her that I think the truck is not safe to drive the way it is, and she tells me well if its been happening since 15 - 20,000 miles, its seems to be holding up just fine. Now I am upset - first off I spent $50,000 on this truck at this car dealer, and I am treated as though I am asking them to do something other than their job. The guy is laughing behind the counter as I am outside speaking with "Kim",as he is looking at through the window, and she is acting like it's OK to have someone (me, the customer), that is trying to tell you I feel as though it could be a serious problem, that I am not sure if it's safe, tell me that their Service Department is by appointment and once again, everyone is busy. This is the worst customer service I have EVER had, especially face to face!
Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our Service Director, Diana Shubert will contact you and work to turn your experience around. Take care.
When I arrived for my scheduled appointment there were two cars blocking the empty lanes so I could not even pull in to the garage. It seemed that the employees had parked these vehicles there on purpose to keep people from being able to pull in. I had to pull around to the exit and back my vehicle into the garage. Nobody was around to greet me for my appointment and I had to walk into the office area. The first young lady to help me was very pleasant but had no idea what she was doing. She then passed me on to Tracey who was the representative that my appointment was scheduled with. Tracey was very knowledgeable and helpful. Tracey quickly explained the nuances of my appointment and I went to the waiting area. The cashier called me once the vehicle was done and took my payment. She told me my vehicle was parked outside and I left. Twenty minutes later I get a call from Tracey stating that there were additional maintenance issues that nobody even told me about before I drove all the way home. I have been to plenty of dealerships for service in the past and this was by far one of the worst experiences I have had. It is obvious that this service department is not run well, understaffed and under-trained. It makes me worry about the service technicians if they are operating in any similar fashion. We park this vehicle in our garage and I was obviously concerned when I pulled the vehicle out to see oil spots on the floor. It seemed to be oil spilled during the oil change and we have not seen any additional oil since. Still, I have never had a problem with oil spilling on my garage floor from an oil change and this only heightens my concerns with the technicians at this dealership. We bought our GMC vehicle used from another dealership last year and I have brought it Southern GMC for all of our service appointments since. Every appointment has been worse than the last and I have yet to see a single employee still working in the service department from one appointment to the next. I have come back several times now hoping that the dealership was just dealing with some turnover but it seems that they can not keep employees which has translated now to loosing my business for any service or car buying ever again. This is a shame because we are loving our GMC vehicle (our first we have ever owned) but we are lacking a dependable, quality dealership in our area. I would highly recommend that you avoid this dealership.
Hi there, we regret your most recent visit with us was not up to the standards we strive for. When you have an opportunity, please reach out to our Service Director, Mike Barnes, at (757) 424-6380 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Abby Wittmer Service advisor
Just came from Greenbrier Kia service I had a New service advisor AbbyWitmer, she was fantastic today, very pleasant and very informative. She is the type of advisor that represents the Kia service I was use to when I first purchased my vehicle. A huge difference from my previous advisor at Kia. Thank you so much keep up the outstanding work.
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Had my vehicle serviced on January 8th,2019. It was a very pleasant experience. Peter, the service adviser was very helpful and kept me up to date on the status of my vehicle. I will definitely use this service department again.
Hi, we are so pleased you enjoyed your visit to Southern Buick GMC Greenbrier! Thank you, and have a fantastic day!
D’Aundre and Brian at Southern have always gone above and beyond to find us exactly what we’re looking for, every time. We have never been disappointed in our experience, and we will continue to recommend them to all our friends and family. Thank you to Allison Humphries for referring us to D’Aundre as we just made our 4th purchase from Southern with your help.