Southern Buick GMC Kia Greenbrier

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3.4
(484 reviews)
Visit Southern Buick GMC Kia Greenbrier
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 7:00am–6:00pm 9:00am–7:00pm
Sunday Closed 11:00am–6:00pm
New (757) 644-0406 (757) 644-0406
Used (757) 383-8893 (757) 383-8893
Service (757) 644-0381 (757) 644-0381

Inventory

See all 439 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2020.
When you buy a new or used vehicle from Southern Buick GMC Kia-Greenbrier you get a LIFETIME of benefits with our Southern Hospitality Buyers Program. Value-added benefits like LIFETIME Oil & Filter Changes VA State Inspections Loaner Car Program and Much More! Before You Buy Give Southern A TRY!

You can also do most of the buying process online 24/7 at www.drivingsouthern.com
Before You Buy Give Southern A TRY!

Service center

Phone number (757) 644-0381

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Reviews

3.4
(484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Zero Communication

I dropped off my GMC Yukon Denali last Thursday morning for what was supposed to be a 2 day servicing/repair. I have left messages on Friday afternoon, Saturday afternoon, Monday afternoon and Tuesday morning and have received no return calls. I did get through to someone on Saturday morning and he was uncertain if there is a delay in getting a necessary part but he did not call back as promised with a status. Monday's call went to Kim Evans the Service Manager. Tuesday's call went to Brett Lloyd the General Manager. It's not hard to understand when there is a delay in getting a part but the complete lack of communication when a repair is now 3.5 days overdue with no definitive explanation is not acceptable. My next call will be to the sales manager to explain that his service department just cost him the sale of the $70,000 2023 GMC Denali that I planned on purchasing from him next year.

1.0

Bad Faith Negotiation at Best

I was interested in a used car at Southern Buick GMC Kia in Chesapeake. Car price was fair and it drove fine. We asked the sales assoc. for an out-the-door price which we assumed would be a few hundred less than the asking price and include the tax & title and document fees. This is when the manager Mr. Mughal came back with the same asking price and added non-negotiable $699 LOJACK, $499 Window Etching, $799 Processing Fee and $171 Non Tax Fee in addition to state tax, title which we did expect. The sales assoc. claims the window etching was on the car (we didn't see it) and the LOJACK was installed (it wasn't pointed out). You would think if it was on he car when we drove it, it should have been on the sticker and included in he price? Seems like this was probably illegal if we had a lawyer in the family. At least it was was bad faith negotiations and slimy which I guess is expected with Dealerships. I would stay clear of this dealership and shop somewhere else and save yourself the time and energy.

1.0

Beware - listings are lies

Lists cars that are not in inventory and says they are available over the phone when they were sold days earlier. I drove 100 miles each way for nothing.

1.0

Beware!!!

Went in with a friend to purchase a new 2022 Kia Rio, it's the "cheapest" cars Kia offers. We started with a salesman named Mark, then I receive a text from Derick White, and Mark stated we would have to work with Derick since he was the one that contacted me via online chat. Found Derick White as being arrogant and a quick talker, definitely all about his commission and the dealership, no customer manners at all. I personally have purchased 5 or more vehicles from Southern Auto Group with much success and 5 star reviews. I realize with the pandemic that dealers are low on inventory (even though Southern Kia is bragging about the amount of cars on the lot). With that being said, the sticker price on the Rio was $20,170.00 with destination. Derick White started the "base cash price" at $ 22,736.19, that equals a $2,566.19 mark up, which it doesn't stop there. The dealer also added another $1,895.00 Commodore Appearance Protect, that we clearly stated he did not want, so I personally asked Derick if he could remove that charge, he said he could not, even though my friend did not want it. Another mark up of $499.00 for ACW Traceable Theft, which we did not want, and another charge of $699.00 for Spireon LoJack, of which he also DID NOT WANT. I my self have bought more than 25 mostly new, a few used vehicles, and I must say, this was the WORST I've seen, and witnessed. Derick knew my friend was in a hars place, as he was driving a rental, because his car had blew the engine, so with that said, Derick White and Southern Kia took advantage of him, and the situation of needing a car now, I have attached pics, for proof. I can't say enough, please don't work with Derick White, pick someone else, like Mark. Pics attached, window sticker which shows the $20,170.00 sticker price, and the contract which shows a total of $5,659.19 of dealer mark up, that's robbery considering it a $20,170.00 car, that's over 28% mark up, he really got ripped off!!! Click on the pics, as you can see, the Total Delivered price on this $20K car, was $28,743.35, now that's robbery.

1.0

Went in with a friend to purchase a new 2022 Kia Rio,

Went in with a friend to purchase a new 2022 Kia Rio, it's the "cheapest" cars Kia offers. We started with a salesman named Mark, then I receive a text from Derick White, and Mark stated we would have to work with Derick since he was the one that contacted me via online chat. Found Derick White as being arrogant and a quick talker, definitely all about his commission and the dealership, no customer manners at all. I personally have purchased 5 or more vehicles from Southern Auto Group with much success and 5 star reviews. I realize with the pandemic that dealers are low on inventory (even though Southern Kia is bragging about the amount of cars on the lot). With that being said, the sticker price on the Rio was $20,170.00 with destination. Derick White started the "base cash price" at $ 22,736.19, that equals a $2,566.19 mark up, which it doesn't stop there. The dealer also added another $1,895.00 Commodore Appearance Protect, that we clearly stated he did not want, so I personally asked Derick if he could remove that charge, he said he could not, even though my friend did not want it. Another mark up of $499.00 for ACW Traceable Theft, which we did not want, and another charge of $699.00 for Spireon LoJack, of which he also DID NOT WANT. I my self have bought more than 25 mostly new, a few used vehicles, and I must say, this was the WORST I've seen, and witnessed. Derick knew my friend was in a hard place, as he was driving a rental, because his car had blew the engine, so with that said, Derick White and Southern Kia took advantage of him, and the situation of needing a car now, I have attached pics, for proof. I can't say enough, please don't work with Derick White, pick someone else, like Mark. Pics attached, window sticker which shows the $20,170.00 sticker price, and the contract which shows a total of $5,659.19 of dealer mark up, that's robbery considering it a $20,170.00 car, that's over 28% mark up, he really got ripped off!!! Click on the pics, as you can see, the Total Delivered price on this $20K car, was $28,743.35, now that's robbery. UPDATE: JUST SPOKE TO THE GENERAL MANAGER AT SOUTHERN KIA, BRETT LLOYD, and he stated they automatically add "COMMODORE APPEARANCE PROTECT" ON ALL NEW AND USED VEHICLES, ALONG WITH ACW TACEABLE THEFT AND SPIREON LOJACK, ALL THOSE ADD UP TO $3093.00. NOT SURE HOW THEY CAN FORCE CUSTOMERS TO PAY FOR THESE 3 BS CHARGES, BECAUSE I KNOW IN THE PAST YOU WOULD OPT IN OR OUT ON THESE TYPE OFFERS. I CAN TELL YOU THAT WE DID NOT WANT, OR NEED THESE AT ALL. ON TOP OF THAT DERRICK WHITE STARTED THE "BASE CASH PRICE AT $22,736.19, NOT SURE HOW THEY CAME UP WITH THAT, WHEN THE STICKER PRICE IS AT $20,170.00, AND WITH A DEALER MARKUP OF $1,989.00 (which I agree with) that's $21,159.00 NOT $22,736.19 AND HE COULD NOT JUSTIFY OR EXPLAIN THIS CHARGE, SO THERE IS ANOTHER BS CHARGE OF $1,577.19, THAT'S A TOTAL OF $4,670.19 BS CHARGES. IT'S ALL IN THE PICS, JUST CLICK ON THEM. I HAVE USED ALL THE MAJOR CAR DEALERS HERE IN HAMPTON ROADS, LIKE I STATED BEFORE, I'VE HAD NOTHING BUT GOOD SERVICE AND REVIEWS FOR THIS SOUTHERN FRANCHISE, AFTER THIS EXPERIENCE, I WILL HAVE TO START USING PRIORITY FRANCHISE IN ALL FUTURE CAR BUYING. I WILL BE CONTACTING KIA MOTORS, AND SEE IF THIS IS NORMAL PRACTICE IN SELLING THEIR CARS??? BOTTOM LINE IF THIS PRACTICE OF SELLING CARS FORCES YOU TO BUY PACKAGES THAT YOU DON'T WANT OR NEED, PLEASE GO ELSEWHERE, THIS IS NOT SAT, AND BRETT LLOYD COULD GIVE 2 _HITS.

5.0

Good job well done

There are two Buick Dealerships in the area that I am aware of Suttle on the Peninsula and Greenbrier Southside. Greenbrier hands down far better than Suttle. It was a good experience dealing with Carrie at the service desk. My car was there about two weeks waiting for parts from God knows where most likely China or Japan. We need less parts coming from overseas and more made here in America! Not the dealers fault. I was pleased with the performed service. No complaints other than when you tell someone you’ll call them right back it’s frustrating waiting and wondering so just do it, not two days or 3 hours later. I understand interruptions can delay return calls but it’s important to your customers that each one is your first priority so it does need to be more of a priority. When necessary I will use them again. No complaints about the service repairs that were done. I’ve read good reviews and bad reviews and realize you can’t please all the people all the time but there’s no need to get ugly and slam people over a bad experience just tell them do better 👍😊. If a second experience is better than the first that’s progress if not go somewhere else.

5.0

I had a 2010 Toyota Camry which happened to get totaled,...

I had a 2010 Toyota Camry which happened to get totaled, I came to Southern. Matthew put me in 2017 Kia Forte. That is a huge upgrade for me thank you so much.

5.0

Matthew did an awesome job helping me purchase a car for...

Matthew did an awesome job helping me purchase a car for the for the first time! He previously helped a family member with their car purchase, and when I had to look I knew he was the person to go to. He was knowledgeable and made the whole process super easy.

5.0

Totally satisfied

I had Baker Alder for my service advisor and he was excellent from beginning to end. He understood what I needed done and it was finished within a reasonable amount of time. This was my first experience in your service department area and I will be back. I hope I am fortunate enough to get Baker Alder again for future work.

4.8

New management

Assissted my neighbor with her Buick and a visit to the dealership. The new Service Director was helpful, spoke with knowledgeable technician and I found the service advisor easy to deal with. Good visit all in all.

Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!

See all 484 reviews