Reviews

Average Ratings

5.0
13 lifetime reviews.
  • B Class Mercedes - Shipped to CO

    I recently purchased a 2014 B Class Mercedes from Fresno Infiniti as CO has generous tax incentives for used EV cars that ends 12/31/16. Honestly...

    Dealer Response

    Thank you for the kind words, they are appreciated....look forward to shipping you the next vehicle to CO.


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    I recently purchased a 2014 B Class Mercedes from Fresno Infiniti as CO has generous tax incentives for used EV cars that ends 12/31/16. Honestly, I was afraid to by a car site unseen, but had read the reviews here and had the exact same experience as Dan from AZ. To reiterate some of these points: "From the start of the process, my sales rep Mr. Frank Broderick exceeded my expectations. He was quick to follow up on my initial inquiry and got back to me in a timely manner with answers to the many questions that came up. Since this was an out of state purchase, I put a huge amount of faith in Frank. He was always accessible and even took time on his day off to help move the transaction along. When I knew I wouldn't be able to see the car in person before deciding to purchase it, I asked Frank to take a few photos so I could assess the true condition of the car. Once again, he went above and beyond, taking a multitude of photos of every panel and angle so nothing was left out. He was extremely helpful with the paperwork, especially as it related to purchasing from another state which can get tricky." Admittedly copying and pasting someone else's review is lazy, but this was a perfect description of my experience. Frank is awesome and followed up after the fact to be sure I had what I needed, and offer some advice about getting my home set up for EV car charging. If I could rate higher than 5 stars I would. I am not easy to please and while I put a lot of stock on others reviews (Consumer Reports) etc... rarely write them. If you are looking at a vehicle and find that Fresno Infiniti is an option, go for it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words, they are appreciated....look forward to shipping you the next vehicle to CO.


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  • Extremely Positive Purchasing Experience

    I recently purchased a Certified Pre-Owned Q50S from Fresno Infiniti. From the start of the process, my sales rep Mr. Frank Broderick exceeded my ...

    Dealer Response

    Thank you for your kind words....look forward to serving you in the future!


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    I recently purchased a Certified Pre-Owned Q50S from Fresno Infiniti. From the start of the process, my sales rep Mr. Frank Broderick exceeded my expectations. He was quick to follow up on my initial inquiry and got back to me in a timely manner with answers to the many questions that came up. Since this was an out of state purchase, I put a huge amount of faith in Frank. He was always accessible and even took time on his day off to help move the transaction along. When I knew I wouldn't be able to see the car in person before deciding to purchase it, I asked Frank to take a few photos so I could assess the true condition of the car. Once again, he went above and beyond, taking a multitude of photos of every panel and angle so nothing was left out. He was extremely helpful with the paperwork, especially as it related to purchasing from another state which can get tricky. After I took delivery of the vehicle, he setup time to personally walk me through the wide range of features to ensure I was able to enjoy the full functionality of the car. I highly recommend Fresno Infiniti and Frank Broderick if you are in the market for an Infiniti. He made the car buying experience fun and pleasant, which is not something you hear much anymore.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words....look forward to serving you in the future!


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  • Fresno Infinity--1st Class Service

    The Fresno Infiniti Service Department has provided us 1st class service. They are professional, prompt, knowledgeable and courteous. The New Serv...

    Dealer Response

    Angelica, Thank you very much for taking the time to write about your service experience. We look forward to your future visits over the coming ye...


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    The Fresno Infiniti Service Department has provided us 1st class service. They are professional, prompt, knowledgeable and courteous. The New Service Manager Johnathan Sabado is a wonderful addition to the Fresno Infinity managerial staff. A delight to work with!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Angelica, Thank you very much for taking the time to write about your service experience. We look forward to your future visits over the coming years. I'll be sure to share your comments with Johnathan in Service. Thank you!


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  • Consistently great service

    I had driven past the Fresno Infiniti dealership many times. When I did stop in I have had great customer service. So much so that I am now taking...

    Dealer Response

    Thank you again for your continued business! We appreciate all our customers who service and maintain their vehicles with us. Not only are we a de...


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    I had driven past the Fresno Infiniti dealership many times. When I did stop in I have had great customer service. So much so that I am now taking my Infiniti sedan there for all maintenance. Thank you Fresno Infiniti and I will be back!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you again for your continued business! We appreciate all our customers who service and maintain their vehicles with us. Not only are we a dealership but we treat everyone like part of our family. We will see you for your next service interval. Have a wonderful Spring season!


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  • Love the Service!

    Recently I had my 18,000 service check up on my G37 at Fresno Infiniti. I have always enjoyed the level of service received by the friendly staff,...

    Dealer Response

    We are pleased to hear about your most recent & prior outstanding service visits and how comfortable they are for you at a personal level. Being p...


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    Recently I had my 18,000 service check up on my G37 at Fresno Infiniti. I have always enjoyed the level of service received by the friendly staff, and this visit did not disappoint me. Debbie always greets me with a smile no matter the time of the day. She is always asks about my family and myself. The tech, Joey, always makes sure my vechicle is running in tip top condition. They even give me my car back washed and vacuumed (nice job guys!).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are pleased to hear about your most recent & prior outstanding service visits and how comfortable they are for you at a personal level. Being part of the Fresno Infiniti family is what makes our service experience better than others. Knowing you by name, courtesy car washes, available loaner vehicles and the daily fresh baked cookies are just a few of the perks. Keeping up on routine maintenance helps extend the life of your vehicle and helps to maintain its value. Why go elsewhere to have your vehicle serviced when we have Certified Infiniti Master Technician's at your service who know what they are doing on your vehicle. We'll see you for your next service. Thank you, Ron Papenhausen


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  • Professional salespeople and pleasant experience

    This is my 3rd Infiniti and couldn't be more happier. The Fresno Infiniti dealership is one of a kind. Also when purchasing my 2014 QX80 from sale...

    Dealer Response

    Congratulations on your 3rd Infiniti! The New QX80 is such a beautiful well built machine! Enjoy many more miles in your New Infiniti... At Fresno...


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    This is my 3rd Infiniti and couldn't be more happier. The Fresno Infiniti dealership is one of a kind. Also when purchasing my 2014 QX80 from salesman Ron P. it was a pleasant experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your 3rd Infiniti! The New QX80 is such a beautiful well built machine! Enjoy many more miles in your New Infiniti... At Fresno Infiniti, building lasting relationships and providing continued support/personal assistance is what our customer service is all about. Hearing from our customers who love our products just as much as we do is such a great feeling of satisfaction. Once again Thank You for your business. Your Salesman - Ron Papenhausen


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  • Car buying made easy

    We made a long trek to look at a used car that Ron had advertised online. The car was everything Ron had said it was and more. the buying experien...

    Dealer Response

    Thank you very much for finding us online, finding your perfect car and for making the long drive down to Fresno. It was a pleasure working with y...


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    We made a long trek to look at a used car that Ron had advertised online. The car was everything Ron had said it was and more. the buying experience was smooth and easy. Jordan found us some great financing rates. Thanks guys.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for finding us online, finding your perfect car and for making the long drive down to Fresno. It was a pleasure working with you to make your experience a positive one! I truly hope you enjoy your new car! Thank you, Ron Papenhausen


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  • Drove from Bakersfield to get great service

    I was looking for a used G37 and found one in cars.com. I e-mailed the dealer (Fresno Infiniti) and Ron the E-commerce specialist got right back w...

    Dealer Response

    Michael, Thanks for your feedback!!! We are glad to hear you had a positive experience with Fresno Infiniti! We always love to hear that ou...


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    I was looking for a used G37 and found one in cars.com. I e-mailed the dealer (Fresno Infiniti) and Ron the E-commerce specialist got right back with me. After talking with Ron we agreed this was not the right G37 for my wife and I and he would let us know if the right one came in. Well, it did and Ron e-mailed and called me right away. It took about a week but we got there and made the deal. I have bought several cars from several dealerships and Ron has been the best! I highly recommed Ron and Fresno Infiniti.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Michael, Thanks for your feedback!!! We are glad to hear you had a positive experience with Fresno Infiniti! We always love to hear that our customer service and vehicle selection bring in customers from outside markets! Enjoy your new vehicle and let us know if we can be of further assistance!! Jordan P. Willis Fresno Infiniti Sales Manager


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  • Buying experience

    Ron Papenhousen was the dealer my husband and I dealt with. He was always courteous, never pressured us, explained in detail all the features of t...

    Dealer Response

    Barbara, Thank you again for your purchase and your outstanding comments on your review! It was a pleasure to do business with you and you h...


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    Ron Papenhousen was the dealer my husband and I dealt with. He was always courteous, never pressured us, explained in detail all the features of the car we were thinking of purchasing and when we explained that we were also looking at Lexus and Acura, said they were also good cars. We asked for a price estimate if we decided to buy. He gave us a price that was well below the MSRP. We looked around and dealt with two more dealers, who were also nice, but did not start out with a good price and we had to continue to "negotiate". He also only called us once more (over a two week period) to see if we were still interested. On the last day of the month, we called and told him we were coming in for a second look and had narrowed our choices down. He said if we bought it that day, he would give us an excellent deal and he did. I had researched, several cars and felt that the Infiniti had all the features I wanted, and was rated one of the top three midsize luxury sedans by Consumer Reports. We bought the G37 Journey.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Barbara, Thank you again for your purchase and your outstanding comments on your review! It was a pleasure to do business with you and you husband. At Fresno Infiniti we strive to create a comfortable buying experience like yours for everyone. If you ever need any assistance or help setting up any future service appointments, you know where to find me and our team of professionals. A huge thank you from all of us here are Fresno Infiniti. Thank you, Ron Papenhausen Internet Manager - Fresno Infiniti


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  • PC12312011

    Love Dealer overall. Debbie is by far the best service advisor.

    Dealer Response

    Thank you for your kind words! We look forward to continue providing outstanding service to you in the future. -GM Mark S.


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    Love Dealer overall. Debbie is by far the best service advisor.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! We look forward to continue providing outstanding service to you in the future. -GM Mark S.


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