Rick Hendrick Chevrolet Norfolk

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Reviews

Average Ratings

5.0
35 lifetime reviews.
  • ABOVE AND BEYOND DEALERSHIP!

    Yasumaily Ruiz was amazing from start to finish! Will highly recommend her and your dealership to anyone. We came in knew what we wanted and you a...


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    Yasumaily Ruiz was amazing from start to finish! Will highly recommend her and your dealership to anyone. We came in knew what we wanted and you all exceeded our expectations! Thank you Maily for your awesome help in getting us the truck we have always wanted!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service!

    Brought car in for a minor recall issue. Very fast and very friendly service. Better experience than RK Chevrolet whom I have had service my car b...


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    Brought car in for a minor recall issue. Very fast and very friendly service. Better experience than RK Chevrolet whom I have had service my car before.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service & Repairs

    Rick Hendrick Chevrolet did a great job with the repairs needed for my Chevy Impala. Customer Service was great and my advisor (Kim Brisbane) guid...


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    Rick Hendrick Chevrolet did a great job with the repairs needed for my Chevy Impala. Customer Service was great and my advisor (Kim Brisbane) guided me throughout the entire process including updates on the time needed to complete services and the details of the initial diagnostic. Kim was very informative and provided great customer service. I would definitely recommend Rick Hendrick and will continue to return for any future service request.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Car Buying Experience

    Chris, Steve and Pam were awesome. The best car buying experience I have had over the years. I will recommend them to everyone. My husband and I b...


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    Chris, Steve and Pam were awesome. The best car buying experience I have had over the years. I will recommend them to everyone. My husband and I both bought vehicles that day. We were treated with dignity and respect and where not 'pushed' into anything we didn't want to do. They worked with us to get us where we wanted to be. It was a breath of fresh air after dealing with many other dealerships with one in particular being extremely shady. Thanks Rick Hendrick's for the AWESOME Service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    Tracy always demonstrate great customer service. The service that was done to our car was explain and we were offered a plan to help us save money...


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    Tracy always demonstrate great customer service. The service that was done to our car was explain and we were offered a plan to help us save money on our visits. The coffee and the hot cocoa is good!!!!! We feel we get great service each time we visit.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Quickest car purchase.

    Outstanding service by Elbert Hairston. He had my car at the sales area. All I had to do is get my old car appraised and complete all of the paper...


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    Outstanding service by Elbert Hairston. He had my car at the sales area. All I had to do is get my old car appraised and complete all of the paperwork. The entire process took less than 3 hours .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • World Class Service

    Kim of the Red Team explained to me that the repairs to my vehicle were going to take some time and she called me every day to let me know the sta...


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    Kim of the Red Team explained to me that the repairs to my vehicle were going to take some time and she called me every day to let me know the status of the repairs. Kim called me early on the day that my car was going to be finished. I explained to her I didn’t have a way to come and get it. She made an arrangement to have the dealer’s driver come and pick me up. I am grateful to Kim for showing me the ‘Hendricks’s World Class Service.’

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Amazing Experience

    This was first class treatment. Truly the best car buying experience I've ever had. This is my first time purchasing a Chevrolet and I think I've ...


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    This was first class treatment. Truly the best car buying experience I've ever had. This is my first time purchasing a Chevrolet and I think I've officially been converted! Special thanks to our salesman DonPaul Ivers, this was all made possible due to his professionalism, expert knowledge and dedication to ensuring our complete satisfaction. Keep up the great work Hendrick's Chevrolet!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service

    My Silverado now ride much more smoothly. I wasn't awared that there was a problem with the riding of my vehicle at first since I bought the truck...


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    My Silverado now ride much more smoothly. I wasn't awared that there was a problem with the riding of my vehicle at first since I bought the truck October 2015 as I thought that the way it is since they are a heavy duty truck! The more I drove them, I've realized I could feel the vibration that was felt at the steering wheel and the truck itself had me to asked for help from your service department. Your service manager of the blue team (Tracy Barcus) was a big help and the mechanic(s) did a wonderful job in finding the problems and fixed them. Thank you as I am one of the happy customer of yours. Job well done to all you at Hendrick! Jeffrey A. Costa

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Amazing

    Staff was very knowledgeable and helpful. They were able to locate the best vehicle for me and ensure that all possible discounts were utilized. S...


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    Staff was very knowledgeable and helpful. They were able to locate the best vehicle for me and ensure that all possible discounts were utilized. Salesman Donpaul was the best salesman I have ever had the pleasure of working with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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