Reviews

Average Ratings

3.2
16 lifetime reviews.
  • Treated like Family

    From start to finish....best car buying experience.I got a fantastic car at a fantastic price. Thank you Ray, and Allen!! I reccomend you to every...

    Dealer Response

    Thank you Daniel. We not only appreciate your business, but your kind words as well. We're happy to hear that your car buying experience with us w...


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    From start to finish....best car buying experience.I got a fantastic car at a fantastic price. Thank you Ray, and Allen!! I reccomend you to everyone. I will buy all my cars from Silva in the future! Thanks for treating us like family and genuinely caring for our best intetests...not just making a sale.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Daniel. We not only appreciate your business, but your kind words as well. We're happy to hear that your car buying experience with us was a positive one. Also happy to hear that you felt like family. Take care and enjoy your car! Silva Ford


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  • Not getting it right.

    On May 18,2017, we took our 2016 T150 Transit to Silva to change the oil, fix the remote start, and a 12V outlet that was not working. We went to...

    Dealer Response

    Hi Cathy, We're sorry to hear that you are frustrated and unhappy with your experience at our dealership. We strive to provide great service and...


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    On May 18,2017, we took our 2016 T150 Transit to Silva to change the oil, fix the remote start, and a 12V outlet that was not working. We went to pick it up on Friday May 19, and no work had been done because they wanted to run a $200 diagnostic test for the 12V outlet, and they could not get hold of us to approve this test. We needed the Transit, so we took it unrepaired, and took it back in on Monday. May 22. We went back on Thursday May 25 for pick up, and the remote start worked intermittently, but the 12V outlet did not work, and now the keyless entry and 110V outlet did not work (and they were working when we took the Transit to Silva). We took the transit back on June 1, and picked it up on June 2, and no work was done, because they had a call into Ford for a "fix". We were supposed to take it back on June 12, but their technician was on vacation. On June 19 we returned the transit to Silva service and left it until Thurs., June 22. When we picked it up they told us the keyless entry was not working and the 12V outlet was blowing fuses, but the remote start worked. However, we found the remote start still not working. This vehicle is still under warranty, I am just frustrated and unhappy.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Cathy, We're sorry to hear that you are frustrated and unhappy with your experience at our dealership. We strive to provide great service and it seems we fell short of this in your eyes. We hope you will give us the opportunity to change your opinion about our service. Please feel free to contact Scott Silva at the dealership to discuss your concerns and work through this. You can reach him at 559-674-6771.


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  • terrible company to work with

    They promise lots and when you go back to get what they promise they conveniently forget everything. Terrible place to buy a car. Should never hav...

    Dealer Response

    We strive to give all of our customers the best car buying experience and customer service. We're sorry to hear that you feel we've fallen short ...


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    They promise lots and when you go back to get what they promise they conveniently forget everything. Terrible place to buy a car. Should never have purchased a car here and never will again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We strive to give all of our customers the best car buying experience and customer service. We're sorry to hear that you feel we've fallen short and did not meet your car buying expectations. We'd like to better understand where things went wrong for you and are happy to speak with you about this. You can contact the manager, Scott Silva, to discuss your experience. We appreciate your business and don't like learning that you're not happy with our service or dealership.


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  • Donald Brown

    The first time I went into the office I wasn't treated to well. but, then I went on the internet and got in touch with Lamont Floyd and he complet...

    Dealer Response

    I thank you for giving us a second chance at earning your business. Enjoy your new Ford Explorer. Lamont Floyd, Internet Sales Manager, 559-674-6771


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    The first time I went into the office I wasn't treated to well. but, then I went on the internet and got in touch with Lamont Floyd and he completely turned my experience around to a very positive one I want to thank him very much.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I thank you for giving us a second chance at earning your business. Enjoy your new Ford Explorer. Lamont Floyd, Internet Sales Manager, 559-674-6771


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  • The greatest car buying experience ever

    I went to two other dealerships before I came to silva ford, now this is going to be my first stop from now on! Jon anderson helped me and he was ...

    Dealer Response

    Dear Sir or madam, Thank you for allowing us to earn your business. We really appreciate it. Enjoy your new vehicle. Lamont Floyd,...


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    I went to two other dealerships before I came to silva ford, now this is going to be my first stop from now on! Jon anderson helped me and he was great! He's going to be my go to guy he's the best sales person I have ever dealt with. I recommend seeing him. He won't let you down.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Sir or madam, Thank you for allowing us to earn your business. We really appreciate it. Enjoy your new vehicle. Lamont Floyd, Internet Sales Manager 559-674-6771


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  • The worst dealership in my entire experience

    The absolute worst. I have purchased over 25 cars from different dealerships and I have never received such poor service, such rude interaction wi...

    Dealer Response

    Dear Madam, My name is Lamont Floyd, Internet Sales Manager here at Silva Ford. I'm sorry that you had a bad experience with us. We ...


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    The absolute worst. I have purchased over 25 cars from different dealerships and I have never received such poor service, such rude interaction with staff, and such a horrible overall experience. I would not wish dealing with this company upon my worst enemy.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Madam, My name is Lamont Floyd, Internet Sales Manager here at Silva Ford. I'm sorry that you had a bad experience with us. We strive to make everyone's experience enjoyable and as easy as possible. You're welcome to come in an speak with me anytime. Or, if you feel more comfortable, feel free to email me at lfloyd@silvaford.com or call me at 559-674-6771.


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  • The best as always

    4th car That I have purchase from Alan!! Thank you again for the best price, and best vehicle. I remember the first time I came to you 6 years ago...

    Dealer Response

    Thank you for your business. We appreciate it. Lamont Floyd, Internet Sales Manager 559-674-6771


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    4th car That I have purchase from Alan!! Thank you again for the best price, and best vehicle. I remember the first time I came to you 6 years ago and how terrified I was with my bad credit and not knowing how to buy a vehicle. I am an 818 score who bought my first house and everything is because of the silva Family. see you soon for my daughters car!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business. We appreciate it. Lamont Floyd, Internet Sales Manager 559-674-6771


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  • Excellent

    Bought a used car. Adam and his team were excellent to work with. No pressure,. Good and fair pricing. They made the process easy. I highly recomm...

    Dealer Response

    Thank you. We appreciate and value your business.


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    Bought a used car. Adam and his team were excellent to work with. No pressure,. Good and fair pricing. They made the process easy. I highly recommend going over there and checking out their offerings when looking for a vehicle.

    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you. We appreciate and value your business.


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  • GREAT DEAL AT SUPERSALE

    Got a great deal at the supersale even though the gift card they were giving away was less than spectacular, bathrooms smelled bad

    Dealer Response

    Thank you for your purchase.


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    Got a great deal at the supersale even though the gift card they were giving away was less than spectacular, bathrooms smelled bad

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your purchase.


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  • Excellent

    FAST GREAT SERVICE AND SO MUCH FUN i was scared at first to do things online, but i couldnt have had a more simple process thanks alan

    Dealer Response

    Thank you for your purchase. I'm glad that you enjoyed the auto buying experience. Lamont Floyd, Internet Sales Manager 559-674-6771


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    FAST GREAT SERVICE AND SO MUCH FUN i was scared at first to do things online, but i couldnt have had a more simple process thanks alan

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your purchase. I'm glad that you enjoyed the auto buying experience. Lamont Floyd, Internet Sales Manager 559-674-6771


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