Hyman Brothers Mazda Hours
Hyman Bros. Mazda in Newport News, VA treats the needs of each individual customer with paramount concern.
We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
If you would like to discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
"We will not be undersold on any New Mazda!"
New Brake Pads/Shoes (Front)
$129 and up*
Read reviews that mention:
I had another in a long line of outstanding service appointments, thanks to Mr. Cleon Skinner. He takes great care of me and my vehicle, and I always leave... feeling well taken care of and that I got great value. He is courteous, attentive and absolutely professional. Thank you, Cleon! You are the best.
The experience I had here was amazing! Eric, Sung-Ho, Thomas, and all of the staff were awesome! They weren't pushy and I never felt obligated to do anything... or make a decision like most dealerships do even when I said I wanted a day to think about it before I made my decision to buy. From test driving to helping me get a better loan than my bank offered me, they helped every step of the way. They even gave me a rental when I was having something done to my car so I wasn't left without a vehicle. They were very friendly and polite, they made you feel like you were a part of the Hyman Brothers family. I highly recommend them to anyone who is trying to sell or buy a vehicle.
Cleon Skinner is hands down the best service manager I have found of all the dealerships I've been in. He's kind, helpful, knowledgeable , and a pleasure... to deal with. I live over an hour from this location. As long as Cleon is there, Hyman Brothers will be my choice of dealership. Thanks Cleon!
I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noticed... a small amount of oil on the garage floor after the car sat all night. I monitored it for a few days and it never totally went away but did get less. Not sure if I had a problem or not I called yesterday and talked to Cleon and he said to bring it right in. 25 minutes later my car was on the lift and after checking they realized when the oil filter had been changed some oil dripped on the top of the plastic cover under the engine compartment. After sitting for a while that little bit of oil would let gravity take its course and dripped down under the car. So I didn't have an oil leak, just a small amount of excess old oil from the oil change dripping off the plastic cover. It would be nice if every time we got service or goods from a company everything always turned out 100%. That isn't the world we live in. So I appreciate that they owned up to the problem being less than 100% cleanup after the oil change. The fact they got me right in and checked everything, determined the cause of the oil dripping, and cleaned off the plastic cover to eliminate the problem, put my mind at ease. My 3 year warranty will expire next month but I plan to continue using Hyman for my car servicing. I feel in this situation they did a great job of fixing a problem!
January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter???s garage door. We were travelling to SC to stay with our son... and his family. They purchased our 2016 Mazda for us and we did not want to arrive at their place with a damaged car. Adding to our dilemma we arrived in Williamsburg/Newport News in the middle of a serious snowstorm. In spite of the hardship and difficulties caused by the storm (most businesses were closed) including the lack of staff Thomas???s staff ordered and installed our damaged mirror within two days. Not only did they replace the mirror but they checked our car to see that it was safe for our travel south as well as providing us with a free wash and vacuum. They were friendly, courteous and efficient. I highly recommend Thomas and this dealership.
Abusive Finance Manager...
I will say this and I'm sorry I hadn't thought to do this in the past since *Cleon Skinner* became your Service Advisor. In my opinion he should be the... *Service Manager*, after all that is what you are wanting from a satisfied customer. He customer relations and assistance is very professional, and very courteous. If there is a question that I may have about my vehicle the answer that he gives me I trust he knows what he's talking about, and won't just or hadn't just given me any answer. He has given me his honest opinion on the subject matter. If you must know he is a valued asset to the Mazda team on Jefferson Avenue in Newport News Virginia. This Employee Reconition also is for a gentleman by the name of *Andrew* not sure of his last name Sincerely Ms. A. Richardson CX-7 Mazda 2007
Great service, and great dealership. Bought my mazda 6 gt at this dealership at the best price I could get from any dealership in the tidewater area.... And since then the service dept has been 100% responsive and professional. They are the best. Of specific mention are Cleon Skinner in the service dept, and Thomas the service mgr. Great technical knowledge and matching customer service. Totally on my side in any issue...complete trust and confidence in them.
Our sales representative was awesome. Mike was polite and easy to work with. We tested their CX-9 and a Santa Fe. We liked the CX-9 more so we went back... to close the deal. We wanted the car for 30K and told them that up front so they started to try and work a deal. Their finance guy Sung Ho came out to talk to us. He started talking about trying to finance through their banks and I stated that I did not want to do that and he threw the paperwork he had on the table and acted like a 12 year old. He was completely rude for no reason. He wouldn't even tel us their offer with or without financing with them. We tried to work things out even though he acted the way he did with Sales rep and asked to talk to the manager to work things out. The manager Josh was the same way and was rude and tried to even charge us more than what Sung Ho was going to offer us. This dealer has horrible customer service and treat their customers like trash if you don't want to finance through their affiliated banks. I highly recommend you shop elsewhere.
asked a question about a car availability and price, get back a very rude answer from Sung Ho Lee.