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Reviews

Average Ratings

4.4
134 lifetime reviews. Includes reviews of Hyman Brothers Mazda from DealerRater.com
  • Pleasant and Painless Experience

    Purchased a CX-5 from Rhyder Ferguson on Tuesday and the whole process was very easy and painless. Rhyder was very professional and knowledgeable...


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    Purchased a CX-5 from Rhyder Ferguson on Tuesday and the whole process was very easy and painless. Rhyder was very professional and knowledgeable regarding the product and answered all our questions. In addition, Jessica Leggio was great to work with in finalizing the purchase. Living in Chesapeake, I bypassed two Mazda dealerships who were closer because of the positive reviews that I read regarding this dealership. It turns out the overall high ratings and reviews were correct.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • My first and last service here
    March 8, 2017

    My first and last service here...


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    My first and last service here...

    Does not recommend this dealer
    Came in for service or repair

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  • Poorest Dealership
    March 4, 2017

    I had my miata top repaired there for $460. It broke after 3 uses. Hyman dealership refused to refund my money, In fact, Hyman then gave me a $3...


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    I had my miata top repaired there for $460. It broke after 3 uses. Hyman dealership refused to refund my money, In fact, Hyman then gave me a $3700 quote to repair top (again). I had it repaired at Hampton Chevy/Mazda for $470. Avoid this dealership. Look for yourself. Look at their Better Business complaints as well. No one is ever at Hyman for a car repair while Hampton is full with customers. Plus the average price on the new mazdas at Hyman are about $1200 more than at Hampton (I compared CX-5s and CX-3s and MX5s). And Hyman is HORRIBLE for customer service and their word is meaningless. The poorest dealership I have ever encountered in 50 years of buying cars.

    Does not recommend this dealer
    Came in for service or repair

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  • Bought certified used vehicle

    Excellent buying experience and service has been the same. Very satisfied with my experience so far.


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    Excellent buying experience and service has been the same. Very satisfied with my experience so far.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Quick and painless
    February 23, 2017

    Purchased pre-owned F150 and couldn't be happier with my experience. Other than the unavoidable lull waiting on finance, my experience was pleasur...


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    Purchased pre-owned F150 and couldn't be happier with my experience. Other than the unavoidable lull waiting on finance, my experience was pleasurable, quick, and painless. My sales person, Rob Morgan, was very helpful and knowledgeable. He was courteous and ensured I was taken care of.

    Does recommend this dealer

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  • They must not need our business....
    February 22, 2017

    For many months, my wife and I have been anxiously awaiting the arrival of the new Miata RF to the Hyman dealership in Newport News. Finally, two ...


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    For many months, my wife and I have been anxiously awaiting the arrival of the new Miata RF to the Hyman dealership in Newport News. Finally, two RFs arrived and, with much anticipation, we went to the dealership last Friday evening. Ah, there they were! A red one and a ceramic (white) one. By now a salesman had welcomed us and remained while we experienced the new RFs. My wife was very interested in observing the mechanical operation of the retractable roof and we asked the salesman if he could demonstrate it for us. He left to find the keys but returned stating the keys were locked up in Service. So....we then asked if he could possibly get the keys since we were so interested in the roof, and to possibly test drive one of these cars. He left to speak to the manager about getting the keys only to return and say that Service was locked up for the evening and the manager was too busy to open it up and get the keys. As you could imagine, that was not an acceptable answer to us since it was an hour before the dealership closed and....we were the only customers there. What was so important to the manager that he couldn't obtain keys for two customers that are very interested in purchasing one of his vehicles? Or to have his salesman obtain the keys? Know that during this whole time the dealership staff appeared very....flippant and uninterested with our visit, like they were pretty much done for the day and were just waiting to go home. As we walked out the door I said that maybe we should visit Hall Mazda to see if they weren't too busy for us. The salesman and receptionist only laughed at that remark. As we were driving back home, very dismayed, disappointed, and slightly frustrated with how Hyman staff treated us, I decided to call back and speak to the manager. Once the manager (Josh) answered, I expressed our deep unhappiness from our recent visit. Josh....never apologized or even seemed to care about our visit, even after I said I would write a letter to the main corporate office describing our experience at his dealership. I can only assume his last name is Hyman and that he's so rich that a letter to the main office wouldn't impact his salary.... The one good thing that did come out of our visit to Hyman Mazda was that we now know that we will never, ever, purchase a vehicle from this dealership. That Josh forfeited any future sales over to any other dealership other than his. I might add that I would have been a repeat buyer as I purchased a new Mazda 3 back in 2011. So, many thanks to Josh for our future Miata RF purchase at Hall Mazda..... Thanks Josh!!! Mr. and Mrs. Krauss Newport News

    Does not recommend this dealer

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  • Highest Prices on Mazdas
    December 16, 2016

    I reviewed prices at Hyman, Hampton Chevrolet/Mazda and Priority Mazda (Chesapeake). Hyman averaged $1200 and $1400 MORE respectively on new CX-3s...


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    I reviewed prices at Hyman, Hampton Chevrolet/Mazda and Priority Mazda (Chesapeake). Hyman averaged $1200 and $1400 MORE respectively on new CX-3s and CX-5s than Hampton and $1325 and $1575 MORE, respectively on those two vehicles. And the models compared (all new) were exactly the same. Lastly, the sales guy at Hyman was too pushy. P.S. Hyman has no body shop nor do I ever see any repairs being done there (especially compared to the busy Hampton or Priority service shops). Why would anyone get a car at Hyman with two superior Mazda dealers within a stone's throw???

    Does not recommend this dealer

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  • Business Manager is aggressive and unprofessional
    November 16, 2016

    I recently purchased a car after months of shopping around at various dealerships. I found a car at Hyman Bros. that met all of the criteria I was...


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    I recently purchased a car after months of shopping around at various dealerships. I found a car at Hyman Bros. that met all of the criteria I was wanting. I went on multiple days, worked with a very professional car salesman, and finally made my decision to purchase (it took several weeks for me to commit). Since this was my first experience buying a car, I was in awe of how pleasant the experience was and how much I enjoyed the staff, until... I had to deal with the business manager, Jessica. I had a close friend with me for support during my first time navigating the car buying process and I am glad I had someone there to witness the lack of professionalism displayed by this individual. Upon entering her office, she was verbally and emotionally intense. Okay, that's fine, some personalities tend to be overpowering. However, when I declined the additional gap insurance, that's when things went south quickly. She upped her intensity, mocked me, and then told my friend to leave the office. At that point, she increased the volume of her voice and became visibly upset (red face, narrowed eyes). I respectfully asked her to decrease her intensity and stated that it was my right to decline an add on offer. Furthermore, I expressed shocked at the interaction I was having at a business. She then told me I was patronizing. In noticing that the situation was not going to deescalate, I asked for a pause in order to decrease the tension. That's when she LEFT. Grabbed her purse and stormed off. I mean literally left the building. I stood there with my mouth open, in utter shock. The salesman was able to coax her back and then we ended the night without me purchasing the car (due to having to arrange appropriate insurance and other random items). I walked out of that business in complete awe that I had just been treated so poorly (in my opinion, unjustly). However, I left with my dignity and assurance that I did not engage in aggression. I spent the night and next day speaking to my support system about how to move forward. I wanted this car, it felt like the right car for me. However, that means I would have to return to work with Jessica. At the same time, the salesman EARNED my business. After careful consideration, I decided to return but asked to "borrow" a friend's mother as a buffer. The next day went completely different having a mother figure in the room. Jessica was forcibly charming and even had an individual in training with her. I left that day with the car that I wanted. I do not typically leave reviews unless I had an amazing experience. Yet, this interaction was so extremely negative that I felt I had to share with others. I doubt much will come from this but I am saddened that this woman is employed at a business that overall was amazing. Thus, my one star review is because of this woman. It was just that poor and unprofessional. However, the salesman that I worked with fully earned five stars. Given the choice again, I would avoid this business at all cost and will encourage those close to me to choose another dealership.

    Does not recommend this dealer

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  • Approved, but not approved

    The building and facilities in general were very nice. 5 stars. The salesman who helped me in the morning was brilliant. Went home to wait on find...


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    The building and facilities in general were very nice. 5 stars. The salesman who helped me in the morning was brilliant. Went home to wait on finding out if financing was an option. Got a call about 4-5 hours later. Approved! Was asked when i could be there to do the paperwork. Cool! Got there....find out I was NOT approved for the car I actually applied for. I was denied that. I was, however, approved for a car I didn't want? 10 years newer, 2x my budget, over my monthly budget? Thats fine and all, trying o make sure I had an option, but don't freaking tell me over the phone I was approved, only to drop this freaking bombshell on me after I got so excited to go drive out of there with the car I really wanted. That's not okay. They need to streamline stuff like this better.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Pleasant and Painless Experience
    August 27, 2016

    Purchased a CX-5 from Rhyder Ferguson and the whole purchasing process was very pleasant and painless. Rhyder was very professional and well schoo...

    Hyman Brothers Mazda

    We're thrilled that you're enjoying your new CX-5! Thanks so much for the kind words and we look forward to seeing you soon for your First Free O...


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    Purchased a CX-5 from Rhyder Ferguson and the whole purchasing process was very pleasant and painless. Rhyder was very professional and well schooled about the product, answering all our questions. Jessica Leggio was super in finalizing the purchase and even provided a great place for lunch.

    Does recommend this dealer
    Hyman Brothers Mazda

    We're thrilled that you're enjoying your new CX-5! Thanks so much for the kind words and we look forward to seeing you soon for your First Free Oil Change!


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