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We found a truck online. Made an appointment and let them know I was coming from another state to purchase. Drove 2 1/2 hours. The salesman called to verify... that I was coming I said yes we are only 1 1/2 hrs more away he verified the address. I got 20 min from the dealership he called me that they sold the truck. Don’t make the mistake I did! Steer clear of this dealership!
Scot, Thank you for the feedback and fully understand your frustration. The staff informed me of what happened in your situation and we sincerely apo...logize for the inconvenience. This was a classic case of bad timing and another client that looked at the same truck days before your inquiry decided to pursue a purchase of the truck. Appreciate your feedback to which will make the management team more aware in the future. If you would like to discuss this further, feel free to contact me directly at 540-552-4331. David P. Duncan, General Manager.
I know this will be the last time we purchase a vehicle from Duncan. We traded for a 2010 Ford F250 Xlt diesel. And it has been nothing but a headache... there has been no maintenance done to it as far as fuel filters plus I has to replace the starter, water pjmp, and now I found out it was sold with a blown head gasket. Never again will I go here or recommend to anyone else��
I am not speaking english and the dealer can speak to me slowly. I can understand the information about the cars. I want to get my car with the dealer.
Somehow there has been a review posted by supposedly me... This is NOT the case... I have known the general manager of this dealership most of my life...... the sales process was easy, the salesman was a Delight to work with. He went above and beyond to try to get the car financed... We worked out a compromise that I would guarantee the vast majority of dealerships would not work out... this is an excellent dealership and people to deal with from MY experience...ANYONE who States or posts otherwise... Whether REAL or to elicit a reaction... Has never dealt with this dealership or has an axe to grind... The customer service was excellent... We were treated with respect and honesty up front... From beginning to end... I have no issues recommending the dealership to anyone... if you need a dealer that is willing to work and go the extra mile and truly earn your business... This is the one
Good communication at first, but when I asked for additional pictures I received no reply and no pictures. I have not found the vehicle I am looking for... yet, but would contact them again.
Looked at a Toyota Tundra after starting with the smaller Tacoma ( had to see them up close to get an idea of size). They were pretty rigid on their prices... even though they were, in my opinion, significantly higher than prevailing prices. Ex. They stayed thatbthe 2026 Tundra had “ just been reduced to $39.9k with 17k miles). I left the dealership and three was later it was priced at $35k!!! If it was closer to $30k, I’d hv bought it! Anyway, ended up buying a 2015 for $27 k from Atlanta. When I took out a loan at the bank the lady said she bought her car from R to buy cars at reasonable dice.Good customer service but not for the best deals.
I found the vehicle I wanted, contacted the dealership for information and made an appointment. A few days later I drove down, checked out the car with... the helpful salesman, Scott and came to an agreeable price. the process went quite smoothly.
Responded quickly to my questions about the vehicle I was interested in.
Nobody contacted me at all, I never got any pictures of the vehicle I wanted to look at. I would NOT recommend them to anybody
Duncan Ford was great to work with. Customer service was too notch. I had the privilege to work with team Lang up there, and I came all the way from South... Carolina. Very friendly and would buy from them again.