Duncan Ford Mazda Lincoln

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Reviews

Average Ratings

4.7
258 lifetime reviews. Includes reviews of Duncan Ford Mazda Lincoln from DealerRater.com
  • Great service

    I am not speaking english and the dealer can speak to me slowly. I can understand the information about the cars. I want to get my car with the de...


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    I am not speaking english and the dealer can speak to me slowly. I can understand the information about the cars. I want to get my car with the dealer.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Easy car trade
    May 22, 2017

    My wife and I went to Duncan Ford to look for a new car. We found what we wanted and Steve Akers helped us by letting us drive a new car to lunch....


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    My wife and I went to Duncan Ford to look for a new car. We found what we wanted and Steve Akers helped us by letting us drive a new car to lunch. After we returned he helped complete the deal as we could afford. People seemed nice and helpful. It is worth the trip to check out Duncan Ford.

    Does recommend this dealer

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  • Friendly Courteous Service
    May 22, 2017

    Working with this dealership made something often viewed as a stressful experience, very easy. The kind, welcoming staff used all resources to hel...


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    Working with this dealership made something often viewed as a stressful experience, very easy. The kind, welcoming staff used all resources to help me in a variety of ways. I was told my options and was able to easily pick what was best for me based on the guidance of Scott Greear.

    Does recommend this dealer

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  • Frustrating
    April 28, 2017

    We ordered a 2017 transit connect wagon on November 4,2016. We were told that it might be delivered before Christmas (a bit of hyperbole). The car...


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    We ordered a 2017 transit connect wagon on November 4,2016. We were told that it might be delivered before Christmas (a bit of hyperbole). The car was available for pickup on April 12,2017....a 5 month wait. The salesman and sales manager were as frustrated with the delay as we were. However, we can't understand why the delay occurred, and the apparent inability of Ford to adequately explain the reasons. I could go into detail on the many conversations we had with the sales staff, but at this point it doesn't really matter.

    Does recommend this dealer

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  • Easy. Friendly. Personal.
    April 20, 2017

    Tony Linkous and Gerry McCann were a great help with my trade in and purchase of a new vehicle. They helped me get just what I was looking for in...


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    Tony Linkous and Gerry McCann were a great help with my trade in and purchase of a new vehicle. They helped me get just what I was looking for in a price range that I had in mind. They were friendly, personal and very easy to work with. Would definitely return for business!

    Does recommend this dealer

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  • Buyer

    I never got the information I asked for and only heard from a jerk that is more worried about getting a phone call instead of 8 or 9 emails in his...


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    I never got the information I asked for and only heard from a jerk that is more worried about getting a phone call instead of 8 or 9 emails in his words.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • First time car buying made easy
    April 15, 2017

    We had an idea of what we were looking for when we went into Duncan looking for our new car. I emailed the dealership the VIN of the car I wanted ...


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    We had an idea of what we were looking for when we went into Duncan looking for our new car. I emailed the dealership the VIN of the car I wanted to see, they made sure it was ready up front by the time we arrived. Mike Barnett greeted us outside and introduced us to our sales representative, Steve Price, who was outstanding. He was very knowledgeable about Mazda vehicles, personable, and didn't give us the run around we had experienced at other dealerships. We felt like Steve was working to get us the best deal he could. Steve accompanied me over to the financing office where he introduced me to Justin Lane. Justin made the financing process quick and painless. I spent a total of 15 minutes in the finance office signing forms, while I was there Steve was making sure that the car was gassed up and road ready. Since the purchase was completed so late in the evening he let us bring it back for a cleaning and check-up over the weekend. The car buying experience can be daunting with so many options and high-pressure sales tactics, you don't experience that at Duncan. They make sure you get everything you want in a vehicle, and if they don't have it they will go out of their way to find it for you. We will be back.

    Does recommend this dealer

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  • Good sales/negotiations; Delivery - not so good.
    March 31, 2017

    Some of my questions about the vehicles capabilities were answered erroneously. i.e. Setting speed warnings, mobile app availability, etc. These...


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    Some of my questions about the vehicles capabilities were answered erroneously. i.e. Setting speed warnings, mobile app availability, etc. These were found by me, through research in the car. But overall experience with sales was good. At financing, Justin found the VIN# was incorrect and had to be corrected. Was contacted by sales, that "proof of residency" (Sheriff of Tazewell signed gun permit) was not adequate, 6 days after purchase. Also, the registration reflects Model as CX-5 not CX-9. (I will correct with DMV myself) The Sirius radio had to be established & activated by customer 3 days after delivery of automobile. According to Sirius Tech, the account was "established" but not "activated". This took almost an hour to complete, since I did not know that the radio ID could not be obtained if Bluetooth was running on vehicle. I was told that I could come in "anytime" (during service hours) to have my Remote Start installed; when I attempted to make an apt, I was told the part had to be ordered and I would be notified when the part was at the dealership. I am currently 6 hours away from the area and arrangements are difficult. Not what I expected.

    Does recommend this dealer

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  • F350 purchase
    March 13, 2017

    Everything was easy and pleasant. Ellie was very knowledgeable and helpful. I would certainly buy from Duncan again and would recommend them to ...


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    Everything was easy and pleasant. Ellie was very knowledgeable and helpful. I would certainly buy from Duncan again and would recommend them to my friends.

    Does recommend this dealer

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  • Great People and Great Service
    March 11, 2017

    I have enjoyed very much buying my Mustang from Duncan dealership. Steve Akers and Tony Linkous were very professional and helped me get wha I wa...


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    I have enjoyed very much buying my Mustang from Duncan dealership. Steve Akers and Tony Linkous were very professional and helped me get wha I wanted and needed. My experience at Duncan was very pleasant and I encourage those who want to buy a car that they have to enjoy their help and service

    Does recommend this dealer

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