Berglund Chevrolet Buick

Do to an an oversite by dealer personnel, we did not receive the factory floormats included on the window sticker.Being a neatness nut I ordered some from... Amazon that don't fit so I'll have to fight with the vendor to send them back.So then I ordered the mats from Berglund. Then I discovered the mats were actually at the dealer.My salesman installed the mats, got me a refund on the mats I ordered at the dealer, and offered to ship the Amazon mats back for me at no charge. They did all they could to correct the original issue and I would certainly buy my next Chevy from them!

Salesman and staff were very congenial and accommodating. Our salesman, Aaron, explained everything about the car and made us feel very comfortable. Overall... a very pleasant experience.

I recently had the best car buying experience at Berglund Chevrolet Buick, Roanoke Virginia. From the moment you step on the lot until the moment you drive... off in your perfect vehicle this dealership and sales team clearly work very hard to make your experience top notch and get you in the vehicle that you want or need. The sales team was fantastic. Everybody was professional, respectful and especially efficient. Kudos to Berglund Chevrolet for snagging Jerry Williams, who in my opinion is the best kind of sales person you’d ever hope to find when you need a vehicle. I should know; I have known Jerry for over 20 years and I just bought my 6th vehicle from him. He has actually sold multiple vehicles to literally everyone in my large family and a handful of friends we would always refer to him. Over those 20 years me or my family have never sought out any other car salesman than Jerry Williams. No matter what dealership he was at; he has always come through for us. No matter what the financial or personal situation we brought to him; he always found a way to take care of us like family!

Actually had an appointment on successive days for routine service on two vehicles (Chevrolet and Buick). Set up appointments with Josh with no problems.... The trips went smoothly and Josh handled everything in a very professional and courteous manner.

Every one is polite and courteous work is done in a timely manner. Work is performed on your vehicle as to what you want done.

I called in the am after I realized that my car definitely needed an oil chg. They actually had a 2 pm slot that afternoon. There were several items that... they noticed needed attention. I got everything done and didn't have to return for the additional work. Everyone was very courteous. I had a book with me and read and drank hot chocolate in the comfortable lounge while waiting.

Excellent work as always & expeditiously done. Can't say enough good things about this dealer & their employees. Outstanding. Would recommend Berglund... to anyone & all my friends

My salesman, Dave Turner, spent a lot of time with me on the test drive. He helped me transfer items from my trade-in to my new car. He fulfilled all... the promises he made during the sale. Great experience.

Had appointment and verified that parts were in stock to be installed. After arrival was informed didn't have parts but a little later located parts and... were installed .Chase was very courteous and helpful in keeping me informed . Kenneth

Great team members I dealt with. I love my car. Appreciate their time and effort . I will highly recommend them in the future great job guys