Berglund Chevrolet Buick

Do to an an oversite by dealer personnel, we did not receive the factory floormats included on the window sticker.Being a neatness nut I ordered some from... Amazon that don't fit so I'll have to fight with the vendor to send them back.So then I ordered the mats from Berglund. Then I discovered the mats were actually at the dealer.My salesman installed the mats, got me a refund on the mats I ordered at the dealer, and offered to ship the Amazon mats back for me at no charge. They did all they could to correct the original issue and I would certainly buy my next Chevy from them!

I was looking to purchase a used truck with in a certain price range, the salesperson that I had been working with Harrison Guilliams contacted me to let... me know about a 2011 Avalanche that had just appeared on the lot, I made arrangements to come look at it later that day after getting off work. Harrison greeted me, took me to see the Avalanche and I was pleased from the start. While it is a used vehicle it has been kept up, very nice in appearance and when we test drove it, Harrison noticed something before I said something about it, something with how the truck was taking off from a stop. So that was checking out and taken care of. Overall a very good buying experience.

I recently had the best car buying experience at Berglund Chevrolet Buick, Roanoke Virginia. From the moment you step on the lot until the moment you drive... off in your perfect vehicle this dealership and sales team clearly work very hard to make your experience top notch and get you in the vehicle that you want or need. The sales team was fantastic. Everybody was professional, respectful and especially efficient. Kudos to Berglund Chevrolet for snagging Jerry Williams, who in my opinion is the best kind of sales person you’d ever hope to find when you need a vehicle. I should know; I have known Jerry for over 20 years and I just bought my 6th vehicle from him. He has actually sold multiple vehicles to literally everyone in my large family and a handful of friends we would always refer to him. Over those 20 years me or my family have never sought out any other car salesman than Jerry Williams. No matter what dealership he was at; he has always come through for us. No matter what the financial or personal situation we brought to him; he always found a way to take care of us like family!

Charisma is amazing. Best experience ive had with buying a vehicle. We love her. And would recomend her to anyone looking for a vehicle. She went above... and beyond for our family

Excellent customer service . Everyone was friendly . Process went smooth and fast . Kendra was exceptionally helpful . Overall a great experience . Would... def recommend to my family and friends .

My car messed up at least four to five times within 5 months of the same problem even started smoking and almost blew up. Then was left on the side of... the road for 2 hours until someone came to pick me up from Berglund with my one year old son in the car with me in my pajamas. In the rain and they still try to make me pay for some of the parts even though it wasn't my fault my car had got messed up in the first place.

3 appointments and still no answers. Had appointment last Saturday took my car in at 8:30 said they wouldn't be able to finish that day to set another... appointment Thursday at 7:30 they keep the car all day still didn't look at it. Was told to bring it back Friday first thing and it would be first in line....call around 5:30 cause I had not heard anything thing back. And they still hadn't even looked at the car. Not sure what's the purpose of setting appointments if you can't follow thru. Friendly staff but extremely disappointed with the service.

I was recently at your lot looking for my daughter a car. David Pitts was a tremendous help. He was very patient with us and didn't pressure us in anyway.... We was only looking that day but will likely come back to see David Pitts when ready to buy. Y'all need to be proud of the professionalism David Pitts shows to customers or potential customers. Hats off to David Pitts for putting up with my teenage daughter!!!!

5 star service at Berglund. Onlyn dealership I will purchase from and allow to service my car. Great job Berglund !!!

Staff was super friendly and professional. Damon put me in the best truck for my needs and budget. Would defiantly recommend them to friends and family....