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Berglund Chevrolet Buick

(164 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–5:00pm
Tuesday 8:30am–8:00pm 7:30am–5:00pm
Wednesday 8:30am–8:00pm 7:30am–5:00pm
Thursday 8:30am–8:00pm 7:30am–5:00pm
Friday 8:30am–8:00pm 7:30am–5:00pm
Saturday 8:30am–6:00pm 7:30am–1:00pm
Sunday Closed Closed

Reviews

(164 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Berglund Chevrolet Buick from DealerRater.

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These folks are poor.

These folks are poor. Sales experience involves customer doing all the work. They get offended easily; unprofessional. They don’t do what they promised; breach of contract. They take out their frustrations on your vehicle; unacceptable. You still wind up paying top dollar; your money. Analysis; shop anywhere but here.

These folks are poor.

These folks are poor. Sales experience involves customer doing all the work. They get offended easily; unprofessional. They don’t do what they promised; breach of contract. They take out their frustrations on your vehicle; unacceptable. You still wind up paying top dollar; your money. Analysis; shop anywhere but here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Johnny, My name is Jeremy McCloy, I am the General Manager here at Berglund Chevrolet on Williamson Road. I am sorry to hear you had a bad experience with us, I would like to try to make things better. Would you be able to reach out to me today? 540-344-1461

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I am a first time car-buyer and Kaylee Beganovic was so

I am a first time car-buyer and Kaylee Beganovic was so incredibly helpful! She broke down the entire process and made it simple to understand but most importantly she prioritized my comfortability in any given situation over everything.

I am a first time car-buyer and Kaylee Beganovic was so

I am a first time car-buyer and Kaylee Beganovic was so incredibly helpful! She broke down the entire process and made it simple to understand but most importantly she prioritized my comfortability in any given situation over everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bought a 2022 suv yesterday did not get a remote key only

Bought a 2022 suv yesterday did not get a remote key only a key like a house key.you have to lock door from inside.talked with salesman no help at all.

Bought a 2022 suv yesterday did not get a remote key only

Bought a 2022 suv yesterday did not get a remote key only a key like a house key.you have to lock door from inside.talked with salesman no help at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchase of New Blazer

I enjoyed working with Andrew. He was both professional and informative throughout my purchase experience. Each representative I met, were pleasant and made what is usually a grueling process much easier.

Purchase of New Blazer

I enjoyed working with Andrew. He was both professional and informative throughout my purchase experience. Each representative I met, were pleasant and made what is usually a grueling process much easier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Poor service

This place took 2 hours to complete simple oil change and inspection. Also charged $40 I stad of $10 for simple tire rotation, they remove the tires for inspection. I had 8 am appointment, was not out of there till after 10am. Will not be back

Poor service

This place took 2 hours to complete simple oil change and inspection. Also charged $40 I stad of $10 for simple tire rotation, they remove the tires for inspection. I had 8 am appointment, was not out of there till after 10am. Will not be back

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Silver

Staff was very helpful and not forceful. Salesperson was patient and took time to make certain we thoroughly understood the vehicle.

Silver

Staff was very helpful and not forceful. Salesperson was patient and took time to make certain we thoroughly understood the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Brett Spencer was Amazing

I bought a 2021 Honda Civic from Brett Spencer. He was very helpful and was able to get me a good deal on it. He was very nice and personable. I would definitely buy from him again. There was a small issue with the car and they fixed it right up. They loaned me a car to use and my car was ready next day. Super nice people. It was very fast and I loved that I was in and out within a couple hours.

Brett Spencer was Amazing

I bought a 2021 Honda Civic from Brett Spencer. He was very helpful and was able to get me a good deal on it. He was very nice and personable. I would definitely buy from him again. There was a small issue with the car and they fixed it right up. They loaned me a car to use and my car was ready next day. Super nice people. It was very fast and I loved that I was in and out within a couple hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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cheryl_halford_ryan1970@yahoo.com

Clifton Paige was a wonderful salesman. he explained all the features of the new car I was buying and compared them to the car I was trading in. He made sure the car was sparkling clean and signed me up for OnStar and Sirius XM. He also gave me very precise directions to program my new car to my garage door.

cheryl_halford_ryan1970@yahoo.com

Clifton Paige was a wonderful salesman. he explained all the features of the new car I was buying and compared them to the car I was trading in. He made sure the car was sparkling clean and signed me up for OnStar and Sirius XM. He also gave me very precise directions to program my new car to my garage door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Do NOT waste your money or time

Uneducated service department and improperly managed facility. My vehicle isn?t fixed in fact it?s worse and the ?shop manager? admitted what they brought it in and fixed had nothing to do with the sound he heard after HE drove it for 5 minutes at my request after I picked it up and turned right back around because it wasn?t fixed.

Do NOT waste your money or time

Uneducated service department and improperly managed facility. My vehicle isn?t fixed in fact it?s worse and the ?shop manager? admitted what they brought it in and fixed had nothing to do with the sound he heard after HE drove it for 5 minutes at my request after I picked it up and turned right back around because it wasn?t fixed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Exceptional car service

I bought my Blazer from another dealership but take it to the service dept who Marvin the service advisor is awesome, great service along with exceptional customer service. A thank you to all the mechanics who do a great job on my vehicle and trust them to do the work. Thanks, Chris Schwallenberg

Exceptional car service

I bought my Blazer from another dealership but take it to the service dept who Marvin the service advisor is awesome, great service along with exceptional customer service. A thank you to all the mechanics who do a great job on my vehicle and trust them to do the work. Thanks, Chris Schwallenberg

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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