Berglund Chevrolet Buick

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
614 lifetime reviews. Includes reviews of Berglund Chevrolet Buick from DealerRater.com

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  • March 4, 2013

    Do to an an oversite by dealer personnel, we did not receive the factory floormats included on the window sticker.Being a neatness nut I ordered some from... Amazon that don't fit so I'll have to fight with the vendor to send them back.So then I ordered the mats from Berglund. Then I discovered the mats were actually at the dealer.My salesman installed the mats, got me a refund on the mats I ordered at the dealer, and offered to ship the Amazon mats back for me at no charge. They did all they could to correct the original issue and I would certainly buy my next Chevy from them!

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    Shopped for a used car
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  • 5.0 out of 5
    November 27, 2020

    I was looking to purchase a used truck with in a certain price range, the salesperson that I had been working with Harrison Guilliams contacted me to let... me know about a 2011 Avalanche that had just appeared on the lot, I made arrangements to come look at it later that day after getting off work. Harrison greeted me, took me to see the Avalanche and I was pleased from the start. While it is a used vehicle it has been kept up, very nice in appearance and when we test drove it, Harrison noticed something before I said something about it, something with how the truck was taking off from a stop. So that was checking out and taken care of. Overall a very good buying experience.

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    Shopped for a used car
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    Dealer Response

    We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Berglund Chevro...let Buick Team

  • April 17, 2019

    I recently had the best car buying experience at Berglund Chevrolet Buick, Roanoke Virginia. From the moment you step on the lot until the moment you drive... off in your perfect vehicle this dealership and sales team clearly work very hard to make your experience top notch and get you in the vehicle that you want or need. The sales team was fantastic. Everybody was professional, respectful and especially efficient. Kudos to Berglund Chevrolet for snagging Jerry Williams, who in my opinion is the best kind of sales person you’d ever hope to find when you need a vehicle. I should know; I have known Jerry for over 20 years and I just bought my 6th vehicle from him. He has actually sold multiple vehicles to literally everyone in my large family and a handful of friends we would always refer to him. Over those 20 years me or my family have never sought out any other car salesman than Jerry Williams. No matter what dealership he was at; he has always come through for us. No matter what the financial or personal situation we brought to him; he always found a way to take care of us like family!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 23, 2020

    Charisma is amazing. Best experience ive had with buying a vehicle. We love her. And would recomend her to anyone looking for a vehicle. She went above... and beyond for our family

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    Berglund Chevrolet Buick

    We always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it... is great to know that Charisma treated you with the respect you deserve. If there is anything else that we can do for you, please don¿¿¿t hesitate to reach out.Sincerely,The Berglund Chevrolet Buick Team

  • 5.0 out of 5
    November 12, 2020

    Excellent customer service . Everyone was friendly . Process went smooth and fast . Kendra was exceptionally helpful . Overall a great experience . Would... def recommend to my family and friends .

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    Berglund Chevrolet Buick

    Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If... there are any other automotive needs we can assist you with, please don't hesitate to let us know.Sincerely,The Berglund Chevrolet Buick Team

  • 1.0 out of 5
    October 12, 2020

    My car messed up at least four to five times within 5 months of the same problem even started smoking and almost blew up. Then was left on the side of... the road for 2 hours until someone came to pick me up from Berglund with my one year old son in the car with me in my pajamas. In the rain and they still try to make me pay for some of the parts even though it wasn't my fault my car had got messed up in the first place.

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    Berglund Chevrolet Buick

    We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us.... Please contact us directly at your earliest convenience. Thank you!Sincerely,The Berglund Chevrolet Buick Team

  • 1.0 out of 5
    August 14, 2020

    3 appointments and still no answers. Had appointment last Saturday took my car in at 8:30 said they wouldn't be able to finish that day to set another... appointment Thursday at 7:30 they keep the car all day still didn't look at it. Was told to bring it back Friday first thing and it would be first in line....call around 5:30 cause I had not heard anything thing back. And they still hadn't even looked at the car. Not sure what's the purpose of setting appointments if you can't follow thru. Friendly staff but extremely disappointed with the service.

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    Does not recommend this dealer
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    Berglund Chevrolet Buick

    On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your co...mments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.Sincerely,The Berglund Chevrolet Buick Team

  • 5.0 out of 5
    August 14, 2020

    I was recently at your lot looking for my daughter a car. David Pitts was a tremendous help. He was very patient with us and didn't pressure us in anyway.... We was only looking that day but will likely come back to see David Pitts when ready to buy. Y'all need to be proud of the professionalism David Pitts shows to customers or potential customers. Hats off to David Pitts for putting up with my teenage daughter!!!!

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    Berglund Chevrolet Buick

    We loved reading this review! Happy customers are our aim, and it appears David really hit the bullseye. We¿¿¿ll make sure to share your experience wi...th him, and if you have any further questions or worries, we¿¿¿re always available to help!Sincerely,The Berglund Chevrolet Buick Team

  • 5.0 out of 5
    May 8, 2020

    5 star service at Berglund. Onlyn dealership I will purchase from and allow to service my car. Great job Berglund !!!

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    Dealer Response

    Thank you for the feedback! We are happy to hear about your positive experience at Berglund Chevrolet Buick, and we are grateful you chose us for your... automotive needs. We look forward to working with you again in the future! Regards, The Berglund Chevrolet Buick Team

  • 5.0 out of 5
    May 2, 2020

    Staff was super friendly and professional. Damon put me in the best truck for my needs and budget. Would defiantly recommend them to friends and family....

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    Berglund Chevrolet Buick

    Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Damon was there to pr...ovide you with such exceptional service! Thank you again and congratulations on your new car.All the best, The Berglund Chevrolet Buick Team

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