Pinkerton Chevy (Salem) is my service location of choice, because of the great Service Department staff. When they schedule you, they get you in prom...ptly and I find that your car is ready when they say it will be. Further, the cost estimate is fair and accurate. They really do treat you like family. I have been going there for years for service and they are just plain good, professional, and friendly. I would give them six stars, but the scale doesn't go that high. Sincerely, Joe Kershner
Fuzzface Joe, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Pinkerton Chevrolet. We sincerely thank yo...u for the positive review, and look forward to seeing you again soon!
Requested service completed efficiently and correctly as always included my check in request to check tire inflation and bring to correct levels. Mike... Bowers is an excellent replacement for the previous service manager. I had an opportunity to speak with one of the sales associates Carla who I commend for being friendly, engaging and willing to continue the conversation and showing me features of a couple vehicles despite my stated intention of not buying toady but in the future. Pinkerton employees all seem to value their customers. Encountered one minor issue with payment for the service performed: minor hitch with machine running credit card charged my card twice ; accounting called next business having picked p the glitch and assured me of the reversal of the duplicate charge (now awaiting the credit to appear on my account). I continue to be extremely pleased with my interactions with people at this dealership; it maintains an excellent business model for Chevrolet dealers to emulate. Great people, product,service, clean comfortable customer waiting spaces; would that all dealerships be like this one.
I took a vehicle that I bought from them new in for a state inspection. I made an appointment ahead of time. I made the appointment near lunchtime s...o that I would not miss much work. It was 2.5 hours (after the appointment time) before they even took the car back to the garage and another 2 hours once it was in the garage (4.5 hours total!!!). They told me twice that it would not be long "now." but they were wrong. The only issue was a bald tire and they didn't even replace it. I ended up not even being able to go back to work that day and had to take vacation. Thanks a bunch! Ridiculous! The quote they gave me for tires was more than 2 times what I could get the tires for at almost any other local tire dealer. I guess they think they have you locked in if they fail your inspection. I will never go there for another state inspection and only take my vehicle there for free recalls (dropping it off next time).