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Reviews

Average Ratings

3.7
12 lifetime reviews.
  • Excellent Work

    They fixed my vehicle and also identified another problem I was unaware of. The Customer Service Rep called me and told me that during the process...


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    They fixed my vehicle and also identified another problem I was unaware of. The Customer Service Rep called me and told me that during the process of fixing the original problem the mechanic saw an additional problem and would fix it as well. They didn't have to do that and I would have known nothing about it. They're #1 as far as I'm concerned.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Had to pay someone else to finish their work.

    got charged for work on my car that they couldn't complete and had to pay someone else to do. When I brought it to the attention of the person who...


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    got charged for work on my car that they couldn't complete and had to pay someone else to do. When I brought it to the attention of the person who takes in the car while picking it up, he took my receipt and said they would call. I got a call that they could fix it if i replaced a whole door panel (another 500+ dollars). or I could "do it on my own". I found someone else to do the work which took all of getting the right clip and 30 minutes. Went back to the dealership to pickup my receipt and told them how easy a solution it was. They just said "oh that's great you got it fixed what did they do?" but did not refund the money I paid having them to fail at fixing it. I was willing to deal with the higher than average labor rates due to the convenience, but I wasn't expecting shoddy repair work from a Chevy dealership. It makes me worry about the rest of my repairs in the long run as well. its $58 out of a $800 dollar bill so in the grand scheme of things it it isn't much, i'm just more disappointed at how little they cared about making it right by the customer since they made no attempt to do so and I had to make the extra effort to find another repair shop, make an appointment, and pay someone else to complete the job. Lesson learned.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Always pleasant

    The service dept is never any better than excellent. I'm always greated with a smile and open arms and made to feel very valued as a customer each...


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    The service dept is never any better than excellent. I'm always greated with a smile and open arms and made to feel very valued as a customer each and every visit.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Rude and waste of my day.

    I had my car inspected and it failed due to ball joints. I replaced them on a Monday. I called them and asked when I could come back to get an off...


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    I had my car inspected and it failed due to ball joints. I replaced them on a Monday. I called them and asked when I could come back to get an official state sticker. Saturday a 9am was the quickest they could get me in. Keep in mind all they had to do is look at the repairs and put the sticker on. I got there early and waited for an hour before I went to check on the progress. My truck hadn't moved. I said something to the service attendant and they had an additude and responded we will get to it. This should not have taken more than 20 minutes and the rude attendant was unacceptable.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • TOP OF THE LINE

    I have been a customer of the Salem Pinkerton Chevrolet dealership for about 10 years and just purchased my second Caddilac CTS from them. I just ...


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    I have been a customer of the Salem Pinkerton Chevrolet dealership for about 10 years and just purchased my second Caddilac CTS from them. I just have to say the great guys I have had to help me from sells, service and everyone else that I have come into contact with have been the kindest, friendliest and most helpful that I could have ever ask for in my visits to the dealership. Thank you for all you do, Mario, Ramsey, Mike and Debbie. You are always there to help me anytime. You are the best!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • First-Time Buyer, Life-Time Customer!

    As a single woman, I was nervous when starting the process of buying my first car on my own. I honestly had fears that I was going to be taken adv...


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    As a single woman, I was nervous when starting the process of buying my first car on my own. I honestly had fears that I was going to be taken advantage of and not treated fairly. I asked my brother-in-law for recommendations, and I was surprised when he recommended Pinkerton Chevrolet (we're about an hour away from there, and there are closer dealerships nearby). I took his word for it though, and am I'm so glad I did. They were honest, helpful, and yes, fun! No pressure to exceed my budget, and they helped me find just what I was looking forward. I have returned there for service work because I trust them so much. It's worth it, and I get to sit in a nice and clean area while waiting. I highly recommend these folks for all of your automobile needs!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Why you should keep Levi Heaton in Marketing

    Had the distinct pleasure of dealing with a real professional in the person on one Levi Heaton...I have bought dozens of cars over my life time an...

    Dealer Response

    Thank you very much Chuck. I am glad you are pleased, and I look forward to a long relationship with you.


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    Had the distinct pleasure of dealing with a real professional in the person on one Levi Heaton...I have bought dozens of cars over my life time and have had both good and bad experiences in these dealings..However, I have never had such an outstanding rapport with a sales person as I had with Mr. Heaton..After I identified the vehicle (mazda mx-5 Miata) and made contact, Mr. Heaton contacted me, prompted me to provide necessary data about my trade and needs to enable the transaction to almost go to fruition before I drove almost 300 miles to your dealership...believe me, in this market with all the opportunities to buy, you have to be good to draw a customer from 300 miles on the promise of customer satisfaction first..Mr. Heaton did this and more...I drove over 5 hours to your dealership on his credibility as established via internet and the phone.... He created a trust relationship not usually found in used car sales personnel that brought me to your dealership door. The car I was interested in purchasing was detailed an road ready...not always the case...especially on such short notice that I gave Mr. Heaton..I feel the only time the transaction dragged out was in the finance department...your rep did not appear to hear what I said in terms of satisfactory deal..and submitted figures that were unchanged from initial discussion...after I was told that they were prepared to deal..I proceeded with the purchase...even though we were still 1000 apart on the deal...especially since your unit was as described and shown on internet..Had I more time I would have countered with another offer, but accepted the offers since it was nearing the 5 o'clock hour and I had a very long drive home. Being the true,caring professional, Levi called my home late that night to learn if I had arrived safely and without issue.... This man engenders a trust in his customer that comes from some good moral values and desire to serve his customers...who no doubt will become his friend over time and repeat business contacts. A business reputation is built by that first contact..Levi transmitted a good one...very professional.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much Chuck. I am glad you are pleased, and I look forward to a long relationship with you.


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  • Excwellent dealership

    I have purchased several vehicles from Caryn Watson and has been such a pleasant experience. She worked the deal for me arranged for the vehicle t...


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    I have purchased several vehicles from Caryn Watson and has been such a pleasant experience. She worked the deal for me arranged for the vehicle to be delivered to my house in one situation and met all committements

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Pinkerton

    I was very pleased with my experience! The Pinkerton staff is very knowledgeable and extremely willing to go the extra mile to help! Thank you for...


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    I was very pleased with my experience! The Pinkerton staff is very knowledgeable and extremely willing to go the extra mile to help! Thank you for a great experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • One of our best buying experiences!

    Mario, Mike A and Soni took real good care of us and answered all our questions, making buying our car easier!


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    Mario, Mike A and Soni took real good care of us and answered all our questions, making buying our car easier!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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