First Team Hyundai Nissan Subaru

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Reviews

Average Ratings

4.9
706 lifetime reviews. Includes reviews from DealerRater.com
  • Subaru purchase

    We worked with First Team Auto and received knowledgeable assistance, thoughtful attention and a great price on a quality automobile!


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    We worked with First Team Auto and received knowledgeable assistance, thoughtful attention and a great price on a quality automobile!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 5 found this review helpful. Did you?

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  • good experience
    February 22, 2017

    enjoyed meeting Austin and buying our car. he helped out with every concern I had. I'm sorry I cant remember the other gentleman's name that condu...


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    enjoyed meeting Austin and buying our car. he helped out with every concern I had. I'm sorry I cant remember the other gentleman's name that conducted the paper work in the Nissan building, but he was great also. I will be returning to continue business and taking car of my car. Thanks, Philip Keesee

    Does recommend this dealer

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  • Purchase and trade in.
    February 20, 2017

    Found what I wanted. Ordered specific color and side steps. Teresa kept me advised of delivery and installation of steps. She is knowledgeable and...


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    Found what I wanted. Ordered specific color and side steps. Teresa kept me advised of delivery and installation of steps. She is knowledgeable and was nice to have a woman go over the operation and using everything I was not familiar with. This is vehicle 5 from first team.

    Does recommend this dealer

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  • We drove 2 hours just to deal with them
    February 19, 2017

    We were looking for a first car for our daughter who was turning 16. We wanted the most inexpensive car being sold right now which is the Nissan V...

    First Team Nissan

    Hello, we appreciate you taking the time to leave us a great review about your experience and 5-Star rating! We are pleased to hear Mel and our en...


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    We were looking for a first car for our daughter who was turning 16. We wanted the most inexpensive car being sold right now which is the Nissan Versa. We researched long and hard for dealers in the VA/NC/SC area. Many dealers in North Carolina only wanted to sell the 2016's that they still had in stock. In Virginia, many of the dealers played the old tired games of trying to show prices that didn't really exist. They take off the $865 delivery charge to show a low price but by the time you add that back in plus the admin. fees, the price grows $2,000 which on a car of this price is a huge increase. But then we found First Team in Roanoke. We contacted them online and we received an email on a Sunday when they are officially closed. We went back and forth with Mel Dobbs during the week arranging the deal. We drove up Saturday morning, a lovely two hour trip through the foothills of Virginia. Unfortunately my wife had come down with a cold but Mel promised that he would make the process as fast as possible. We were in and out with our new car in much less than an hour, No needless time wasting which was much appreciated. The only regret that we have is that they are a little too far away to get our services done but we will definitely drive back up to buy our next car. Buying a car is the second largest purchase that most people make. Why not make it as pleasant as possible and deal with people like Mel? Even if they aren't your local dealer, make a day trip out of it. You won't regret the decision.

    Does recommend this dealer
    First Team Nissan

    Hello, we appreciate you taking the time to leave us a great review about your experience and 5-Star rating! We are pleased to hear Mel and our entire team did a great job and were very patient assisting you in your purchase. If there is anything else we can do for you, please don't hesitate to give us a call or stop by. Thanks again, First Team Nissan


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  • Team work
    February 17, 2017

    Tim Foutz was thorough and made the experience of buying a car easy. He walked us through everything that we needed to do. He introduced us to o...


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    Tim Foutz was thorough and made the experience of buying a car easy. He walked us through everything that we needed to do. He introduced us to other team members, who explained the different aspects of the car we purchased. All-in-all an excellent team effort.

    Does recommend this dealer

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  • My new 2017 Santa fa
    February 16, 2017

    Thank you we love our new Santa fa the staff was excellent and we will be back. When we arrived we were met and the experience was terrific .


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    Thank you we love our new Santa fa the staff was excellent and we will be back. When we arrived we were met and the experience was terrific .

    Does recommend this dealer

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  • trade in
    February 10, 2017

    always willing to work with me. clean, friendly. have no complaints thus far. I really have nothing negative to say about this dealership. thank you


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    always willing to work with me. clean, friendly. have no complaints thus far. I really have nothing negative to say about this dealership. thank you

    Does recommend this dealer

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  • Easy, Honest Experience
    February 10, 2017

    This is my second Hyundai experience and both have been excellent. The staff has been honest, approachable, and listened well to all the things I...


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    This is my second Hyundai experience and both have been excellent. The staff has been honest, approachable, and listened well to all the things I need in a vehicle, plus a few extra "wants." I worked with Austin Mundy and would highly recommend you seek him out for your next visit to the dealership.

    Does recommend this dealer

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  • I have no idea what this means.
    February 5, 2017

    The overall experience was quite good. If I were buying another car I would strongly consider going back to first team. With my rather minor exc...

    First Team Hyundai

    Thanks for your outstanding review! We're glad to hear that our team was friendly and knowledgeable. We strive to provide excellent customer servi...


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    The overall experience was quite good. If I were buying another car I would strongly consider going back to first team. With my rather minor exception, I did not feel pressured to buy. After I had agreed to the terms of the sale they were a bit too persistent in trying to sell the extended warranties. This was not the car salesman.

    Does recommend this dealer
    First Team Hyundai

    Thanks for your outstanding review! We're glad to hear that our team was friendly and knowledgeable. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, First Team Hyundai


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  • Patient and Straightforward
    January 31, 2017

    My salesman allowed me to look and test drive all the cars I wanted in order to make my decision. I told him my price range and he was able to wo...

    First Team Hyundai

    Thank you for the great feedback and recommendation! Our staff takes customer service very seriously and we¿¿¿re thrilled to know that you are sat...


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    My salesman allowed me to look and test drive all the cars I wanted in order to make my decision. I told him my price range and he was able to work the numbers to give me advice on what I could do. He answered questions honestly which gave me great confidence in his knowledge regarding the vehicles on the lot.

    Does recommend this dealer
    First Team Hyundai

    Thank you for the great feedback and recommendation! Our staff takes customer service very seriously and we¿¿¿re thrilled to know that you are satisfied with our services. Congratulations on your new purchase! If you ever need anything, please don't hesitate to let us know. Best, First Team Hyundai Team


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