Ken Houtz Chevrolet Buick

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:00 PM

Ken Houtz Chevrolet Buick Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2013

5 time GM mark of excellence award winner!!

...


Ken Houtz Chevrolet Buick has been the Middle Peninsula and Northern Neck sales and service leader since 1982. We have a brand new state of the art facility, an awesome selection, great people, and award winning customer service! We're the kind of dealership that you want to buy a used car from, and we want your business!!

"Ask about our LifeTime Warranty!!!"

Service

Oil, Filter Change

$39.95 and up*

Battery Service

Complimentary

New Battery

$129.95 and up*

New Brake Pads/Shoes (Rear)

$99.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
159 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    February 3, 2020

    We were told by several different sales people that "they try to price their cars fairly so they don't offer any discounts", period. Sticker price is... not negotiated at this dealership

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 30, 2020

    Fabulous dealership. Professional.. great inventory knowledgeable they stand by their vehicles.. Friendly staff And they treat you like your family. No... hat pressure sales! Excellent

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • May 20, 2019

    The customer service recieved by Nick in Gloucester was exceptional.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 14, 2019

    Had a 9 o'clock appointment dropped car off at 8:30 went back at 3:30 to pick up car they told me that they didn't have time to work on it bring it back... Monday. What was the 9 o'clock appointment for if they didn't have time to work on it. This was the last time you will see me at Ken houtz.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 28, 2019

    I am a 58 year old man and have purchased many vehicles in my life. My wife and I just purchased a vehicle yesterday from Ken's business and it by far... was the best car buying experience of my life! Tyler, our salesman was kind, knowledgeable and courteous. There was no pushy sales guy following us around or calling every other day asking if we had made a choice. We went in, spoke to Tyler and he said if we had any questions just catch his attention and he would be glad to help. We spent the next two weeks looking around at other places but it was crazy. My wife now has her new 4 runner she wanted and when I'm in need I'll be back! Tyler your my guy.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 14, 2019

    Highly recommend this dealership. Tyler Johnson is extremely helpful!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 8, 2019

    Excellent service. Would recommend to all of my friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 7, 2019

    Had spoke to other dealers in other areas and just happened to stop in to look at a certain make. The dealer is totally no BS, just plain, clear, and really... wanting to please the customer. Went overboard to please us, didn't have to "negotiate" loosing our time and theirs. Extremely professional and willing to help and answer any questions you may have. Forget the other dealers, shop here for sure!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 14, 2019

    I had been looking for a truck for 9 months. I visited quite I few dealerships in my pursuit. RK Chevrolet never called me back. The salesman at Priority... was rude. The salesman at Rick Hendrick's Colonial Chevrolet was a nice kid but very overwhelmed. I took a drive up to Lindsay Chevrolet to look at a truck. I left there feeling insulted and pressured to purchase a damaged truck that was overpriced. Angel told me if "I wanted a better price I needed to look at a different truck". Frustrated I looked online to see what other dealerships were within 2 hours of my home in Virginia Beach. I found Ken Houtz Cheverolet and decided to take a drive to look at a truck on the lot. When I got there I was greeted by Ella and Amanda. The truck was out front waiting for me to drive. The truck was nice but it wasn't quite what I wanted. Amanda showed me other vehicles that were on the lot that weren't exactly what I was looking for but there was not pressure to buy something that I didn't want. Finally, Ella said have you ever thought about building a truck to your specifications? They explained every option that was offered for a new 2500HD as we built the truck online. It was nice to think that this truck was going to be built for just me. I put an deposit down and they ordered the truck. After a few months of waiting, it finally arrived. Upon arrival, I was greeted by Ella and Amanda again. Ed Burrows went over all of the paperwork and explained everything in detail. He didn't try to push a maintenance package or gap insurance on me. He was very polite and professional. Mr. Houtz came out and thanked me for choosing to work with them for my new vehicle. We looked over the truck and Amanda went over all the features on the truck again and asked if I had any questions. She told me to call or text her if I had any questions about the truck. After nearly a year of searching, I'm now the proud owner of a 4 door 2500HD Chevrolet truck from Ken Houtz Chevrolet. Thank you for helping to make this happen!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 21, 2019

    AS USUAL, EXCELLENT SERVICE AND VERY PROMPT AND THOROUGH

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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