Bruce Walters Ford Lincoln Kia

Do not deal with this business. My integrity(retired military) leave me to tell the public that I worked for this company in two different departments and can tell you that the things seen by undercover customers and issues brought up over 5 years make it seem like anyone would ask “Is that not illegal?”. If there is a way to take your money at any possible angle it is done and promoted at this business. Why the 3 stars? The people whom work here honestly try to do their jobs and want to help people but if they were to be honest with you they would not last long under this managment. I left to try to start my own small dealership with used cars. Most people just want a reliable car at a fair price and will be told the amount of mark up and reasoning behind said mark up. No tricks or sleight of hand. I can live on a few hundred from every car and this dealership can live with a few thousand from each new car but that is not what you will get. Please, understand that the industry as a whole has the same problems but I’ve never been a part of a dealership that will bully or outright cut you off if you try to be square with a person even if they are struggling. I appreciated my time there because I made a lot of money but I just could not be a part of something that lacked integrity in every sense of the word. The team is great people but over time everyone will comply to a insidious standard because they have families or his bill or that bill or even “they are dumb enough to believe it, its not my problem, im just clocking in and out bud”. Thank You. Im not a jaded employee, just be warned that this company will take thousands of unnecessary dollars from you with a purchase or hundreds of not thousands in repairs if there is a morsal of an angle they can codify there sense of right and wrong with. Be safe

Bruce Walters always goes above and beyond to satisfy their customers, from the salesmen to the service department. We wouldn’t go anywhere else!!!

chris fouts went beyond to help me get a vehicle. i will definely be a repeated constumer.

If you own a Kia take it out of state don’t waste your time. We have never been treated so badly as we were at this lot. I witnessed a lady in service speak to another man/customer with absolute disrespect she basically threw papers on the counter and was blowing and huffing at this man for wanting a printed paper of what they did to his vehicle. We took our Kia in to see what the issue was. It ended up being a torque converter which Kia requires the entire transmission to be replaced. We were told our Warranty did not cover our car due to it being a Canadian car. I called to verify this with the lot I bought it from (tim short) and the warranty company and come to find out it was untrue and it was covered and Tim Short had to call the walters lot to straighten this out. I work 7 days a week and so does my husband. We were not allowed to have a loaner luckily tim short provided me with one (which to me isn’t their place to do). Once we found the issue we were then told we could not be provided with a date that the transmission would be in. But we could pay $250.00 to have it expedited and to be provided with a date. I was also told while we waited for the transmission we could come get our Kia and drive it because if it went completely out it was still covered. I requested a paper stating that the service dept gave me permission to drive it until the transmission was in. The lady told me she could not give me anything in writing stating they told me I could drive it. I was called 2-3 times within minutes of each call from a service employee (I still have the voicemails) which she said she was ordering our transmission and needed to know if we wanted to pay the $250. I reached back out to her to let her know I had to speak with my husband (the car is in his name) to make any decisions on ordering the transmission or going a different route. She then proceeded to tell me we can place the order then pay the $250 once I spoke with him about it. She also went on to tell me if we were thinking about trading it in that we needed to do this first. I then stated I did not want the transmission ordered at all until I had time to talk with him. She the proceeded to call me 2 more times (I do have those voicemails as well) with her telling me that she needed to make sure I understood we were still responsible for the deductible of $112 (which we were well aware of). Then another call to clarify I needed to make sure the other lot that I was going to was ordering a “new” transmission. I went yesterday to pick up my vehicle as we closed the claim with you all and are taking it to the Kia lot in Bristol because with just a phone call and explaining our situation was given a date over the phone of when we could get the transmission in (1 week) the guy looked it up and 6 are available coming out of Dallas Texas. I truly hate to have to go out of state because I like supporting our local businesses. But we got the run around and no answers so we have no other option. I was then questioned when I told the lady in service at your lot that we were closing the claim and coming to get it. But back to picking up our vehicle, I got the key and started it. I immediately discovered a light on my dash that wasn’t on when I had brought it in. So I waited in the parking lot without moving it until someone could come out and look at it. Upon their inspection (which I made sure to record for my records) that a sensor had been unplugged related to my awd which is totally unrelated to what I had my vehicle there for to begin with but if I had not noticed the light on and continued to drive my car my awd system wouldn’t have functioned properly which could’ve resulted in death or injury if I had came upon a situation where it was needed. Also with it being unplugged moisture could’ve got into that plug possibly damaging other parts causing further problems for my vehicle.

If you own a Kia take it out of state don’t waste your time. We have never been treated so badly as we were at this lot. I witnessed a lady in service speak to another man/customer with absolute disrespect she basically threw papers on the counter and was blowing and huffing at this man for wanting a printed paper of what they did to his vehicle. We took our Kia in to see what the issue was. It ended up being a torque converter which Kia requires the entire transmission to be replaced. We were told our Warranty did not cover our car due to it being a Canadian car. I called to verify this with the lot I bought it from (tim short) and the warranty company and come to find out it was untrue and it was covered and Tim Short had to call the walters lot to straighten this out. I work 7 days a week and so does my husband. We were not allowed to have a loaner luckily tim short provided me with one (which to me isn’t their place to do). Once we found the issue we were then told we could not be provided with a date that the transmission would be in. But we could pay $250.00 to have it expedited and to be provided with a date. I was also told while we waited for the transmission we could come get our Kia and drive it because if it went completely out it was still covered. I requested a paper stating that the service dept gave me permission to drive it until the transmission was in. The lady told me she could not give me anything in writing stating they told me I could drive it. I was called 2-3 times within minutes of each call from a service employee (I still have the voicemails) which she said she was ordering our transmission and needed to know if we wanted to pay the $250. I reached back out to her to let her know I had to speak with my husband (the car is in his name) to make any decisions on ordering the transmission or going a different route. She then proceeded to tell me we can place the order then pay the $250 once I spoke with him about it. She also went on to tell me if we were thinking about trading it in that we needed to do this first. I then stated I did not want the transmission ordered at all until I had time to talk with him. She the proceeded to call me 2 more times (I do have those voicemails as well) with her telling me that she needed to make sure I understood we were still responsible for the deductible of $112 (which we were well aware of). Then another call to clarify I needed to make sure the other lot that I was going to was ordering a “new” transmission. I went yesterday to pick up my vehicle as we closed the claim with you all and are taking it to the Kia lot in Bristol because with just a phone call and explaining our situation was given a date over the phone of when we could get the transmission in (1 week) the guy looked it up and 6 are available coming out of Dallas Texas. I truly hate to have to go out of state because I like supporting our local businesses. But we got the run around and no answers so we have no other option. I was then questioned when I told the lady in service at your lot that we were closing the claim and coming to get it. But back to picking up our vehicle, I got the key and started it. I immediately discovered a light on my dash that wasn’t on when I had brought it in. So I waited in the parking lot without moving it until someone could come out and look at it. Upon their inspection (which I made sure to record for my records) that a sensor had been unplugged related to my awd which is totally unrelated to what I had my vehicle there for to begin with but if I had not noticed the light on and continued to drive my car my awd system wouldn’t have functioned properly which could’ve resulted in death or injury if I had came upon a situation where it was needed. Also with it being unplugged moisture could’ve got into that plug possibly damaging other parts causing further problems for my vehicle.

Will never buy a vehicle from there again. Always got pretty good deals from Walters Chevy . But didn’t realize until I went to my bank that they had bumped the sticker 3000 dollars. They explained that every dealer does that. I walked away from the deal at the last minute because they wouldn’t budge on the price I told them I would go to another dealer and they said for me to go. So I called around while I was at my bank and found that Yes Ford had the same vehicle only different color with more on it. By the time I got to yes ford they said they wouldn’t bump the sticker which saved me 3000 dollars and gave me 2000 more for my trade I saved 5000 dollars by going to yes ford. I never thought our local dealers would try to burn you on a deal. I was ready to buy until I seen the sticker price being bumped lucky for me I seen the worse deal of my life and traded elsewhere. It’s sad when a company you have traded with many times at the chevy store truly tried to cheat me at the ford store. It was like they seen me coming and thought they could rip me off to make a little extra. I will never buy anything from Walters ford again.

I love the kindness and professional way of Jorden Curry was awesome.This you man really did everything he could to help me. The experience was great I will come back

I found a sweet deal on a Ram 2500 that I called in about I was told it was still there and I asked for more pics. I liked the truck I told them I wanted the truck and they sent me a contract to take to my financing company this was at 2:22 and by 4:50 I had a check in hand going to make the 3 hr drive the next morning to go get it so I called Rob back to let him know that I would be on my way in the morning just to find out they had started the process of selling it to another guy. So not only did they wast my time but it costed 300 for processing the lone. They are not someone I would recommend to do business with if a man doesn’t hold true to his word he is worthless same goes for a business

This is nothing against any salesmen or mechanics that are employees here but here’s my review. 2018 Ford Fusion bought brand new (not from here thank god) but this is the closest ford dealer to my home. So car was bought brand new October 18, 2018 and it currently has roughly 27,530 miles on it meaning it’s still covered under the 3yr/36k mile bumper to bumper warranty. So the AC when moving down the road works great and flawless, if stopped and sitting still I have to keep pressing the accelerator pedal to keep the air cool or it turns warm and if I let it drop to an idle the car shakes like the engine has a misfire so I call up Bruce walters ford Lincoln Kia to get it scheduled in to be checked out. June 24th 2020 is my appointment car had 26,439 miles at the point. Take to dealer which I’m told up front if nothing is wrong I could be charged a $109 service fee. So after two hours waiting car is finished. They claim can’t find anything wrong with it so I have to pay the $109. I’m told if the problem persists bring it back and I’ll get like one free pass to get it checked out again. So the problem persists and two weeks later I call again to get an appointment where the lady KRISTEN gives me attitude like every other time I’ve ever had to deal with her says I can’t get in for a month. So I agree ok that’s fine get it scheduled I’ll just have to wait. I decide to call the next closest dealer which is Tim Short Ford in Hazard, KY and they get me scheduled in for today 7-14-2020 at 9 am so I go for a second opinion. Two hours there and they find an issue with the AC..the part has been ordered and I’m scheduled to go back on August 4, 2020 at 9am to get it installed and fixed. I get them to print me off a copy so I can take back to Bruce walters ford to show proof it wasn’t just a fathom of my imagination and to hopefully get my $109 back (which to me was the right thing to do). Nothing but rude uppity acting attitudes from the second I walk in the door from a lady behind the service desk that says wait till the service manager gets back from lunch at 12:30...fine by me I wait. He comes back I get a response if they’ll have to talk with a head manager but doubt I’m getting a refund because they couldn’t duplicate the issue with the car. You CANNOT duplicate a failing AC unit in a car inside a 65-70 air conditioned garage so duh you couldn’t get it to do it. I tried to tell the service manager this (which i feel it should be common sense) but instead I got the same well sorry we couldn’t get it to duplicate the issue, so this time I tell him about another anonymous employee I know there telling me all that was checked on the 24th was the Freon levels by hooking up the gauges to test that. So I tell him umm there’s more to an AC system than checking Freon levels..I mean apparently Tim Shorts mechanic knows this. But anyways yes I got heated and said a few curse words but was never combative or threatening anything or anyone but the cops were called on me and I was just told forget it they’re not helping me in anyway and the conversation was OVER. So yes corporate Ford has been acknowledged of the situation and a file with the Better Business Bureau has been filed as well. SO BEWARE TO ALL..I WILL NEVER LET A SINGLE TOE ON MY FOOT TOUCH A PIECE OF THIS PROPERTY AGAIN IN MY LIFE..AND IF YOUVE TOOK THE TIME TO READ THIS BOOK I WOULD ADVISE GOING ELSEWHERE AS I WILL NOW BE DRIVING OVER AN HOUR FOR ALL SERVICE DONE ON MY CAR TO MUCH NICER AND POLITE STAFF✌🏻

This is nothing against any salesmen or mechanics that are employees here but here’s my review. 2018 Ford Fusion bought brand new (not from here thank god) but this is the closest ford dealer to my home. So car was bought brand new October 18, 2018 and it currently has roughly 27,530 miles on it meaning it’s still covered under the 3yr/36k mile bumper to bumper warranty. So the AC when moving down the road works great and flawless, if stopped and sitting still I have to keep pressing the accelerator pedal to keep the air cool or it turns warm and if I let it drop to an idle the car shakes like the engine has a misfire so I call up Bruce walters ford Lincoln Kia to get it scheduled in to be checked out. June 24th 2020 is my appointment car had 26,439 miles at the point. Take to dealer which I’m told up front if nothing is wrong I could be charged a $109 service fee. So after two hours waiting car is finished. They claim can’t find anything wrong with it so I have to pay the $109. I’m told if the problem persists bring it back and I’ll get like one free pass to get it checked out again. So the problem persists and two weeks later I call again to get an appointment where the lady KRISTEN gives me attitude like every other time I’ve ever had to deal with her says I can’t get in for a month. So I agree ok that’s fine get it scheduled I’ll just have to wait. I decide to call the next closest dealer which is Tim Short Ford in Hazard, KY and they get me scheduled in for today 7-14-2020 at 9 am so I go for a second opinion. Two hours there and they find an issue with the AC..the part has been ordered and I’m scheduled to go back on August 4, 2020 at 9am to get it installed and fixed. I get them to print me off a copy so I can take back to Bruce walters ford to show proof it wasn’t just a fathom of my imagination and to hopefully get my $109 back (which to me was the right thing to do). Nothing but rude uppity acting attitudes from the second I walk in the door from a lady behind the service desk that says wait till the service manager gets back from lunch at 12:30...fine by me I wait. He comes back I get a response if they’ll have to talk with a head manager but doubt I’m getting a refund because they couldn’t duplicate the issue with the car. You CANNOT duplicate a failing AC unit in a car inside a 65-70 air conditioned garage so duh you couldn’t get it to do it. I tried to tell the service manager this (which i feel it should be common sense) but instead I got the same well sorry we couldn’t get it to duplicate the issue, so this time I tell him about another anonymous employee I know there telling me all that was checked on the 24th was the Freon levels by hooking up the gauges to test that. So I tell him umm there’s more to an AC system than checking Freon levels..I mean apparently Tim Shorts mechanic knows this. But anyways yes I got heated and said a few curse words but was never combative or threatening anything or anyone but the cops were called on me and I was just told forget it they’re not helping me in anyway and the conversation was OVER. So yes corporate Ford has been acknowledged of the situation and a file with the Better Business Bureau has been filed as well. SO BEWARE TO ALL..I WILL NEVER LET A SINGLE TOE ON MY FOOT TOUCH A PIECE OF THIS PROPERTY AGAIN IN MY LIFE..AND IF YOUVE TOOK THE TIME TO READ THIS BOOK I WOULD ADVISE GOING ELSEWHERE AS I WILL NOW BE DRIVING OVER AN HOUR FOR ALL SERVICE DONE ON MY CAR TO MUCH NICER AND POLITE STAFF✌🏻