Bruce Walters Ford Lincoln Kia

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4.4
(115 reviews)
Visit Bruce Walters Ford Lincoln Kia
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Service Sales
Monday 8:00am–5:00pm 9:00am–6:00pm
Tuesday 8:00am–5:00pm 9:00am–6:00pm
Wednesday 8:00am–5:00pm 9:00am–6:00pm
Thursday 8:00am–5:00pm 9:00am–6:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday Closed 9:00am–5:00pm
Sunday Closed Closed
New (606) 653-6066 (606) 653-6066
Used (606) 653-2100 (606) 653-2100
Service (606) 653-2067 (606) 653-2067

Inventory

See all 127 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2014.
Since 1960 we have been of service to the community and have the 3rd generation of the Walters family involved on a day to day basis. It was our founder E. Bruce Walters belief that one should apply the golden rule to all business decisions and we are proud to say that this very same rule holds true today. We treat our friends neighbors and customers as we would choose to be treated. This has resulted in the Walters family selling more new and used cars in Eastern Kentucky than all the other local dealerships combined.
When Others Won't Walters Will!

Service center

Phone number (606) 653-2067

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.4
(115 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Will never buy a vehicle from there again. Always got...

Will never buy a vehicle from there again. Always got pretty good deals from Walters Chevy . But didn’t realize until I went to my bank that they had bumped the sticker 3000 dollars. They explained that every dealer does that. I walked away from the deal at the last minute because they wouldn’t budge on the price I told them I would go to another dealer and they said for me to go. So I called around while I was at my bank and found that Yes Ford had the same vehicle only different color with more on it. By the time I got to yes ford they said they wouldn’t bump the sticker which saved me 3000 dollars and gave me 2000 more for my trade I saved 5000 dollars by going to yes ford. I never thought our local dealers would try to burn you on a deal. I was ready to buy until I seen the sticker price being bumped lucky for me I seen the worse deal of my life and traded elsewhere. It’s sad when a company you have traded with many times at the chevy store truly tried to cheat me at the ford store. It was like they seen me coming and thought they could rip me off to make a little extra. I will never buy anything from Walters ford again.

5.0

I love the kindness and professional way of Jorden Curry...

I love the kindness and professional way of Jorden Curry was awesome.This you man really did everything he could to help me. The experience was great I will come back

Consumer response

Wonderful

1.0

I found a sweet deal on a Ram 2500 that I called in about...

I found a sweet deal on a Ram 2500 that I called in about I was told it was still there and I asked for more pics. I liked the truck I told them I wanted the truck and they sent me a contract to take to my financing company this was at 2:22 and by 4:50 I had a check in hand going to make the 3 hr drive the next morning to go get it so I called Rob back to let him know that I would be on my way in the morning just to find out they had started the process of selling it to another guy. So not only did they wast my time but it costed 300 for processing the lone. They are not someone I would recommend to do business with if a man doesn’t hold true to his word he is worthless same goes for a business

1.0

This is nothing against any salesmen or mechanics that...

This is nothing against any salesmen or mechanics that are employees here but here’s my review. 2018 Ford Fusion bought brand new (not from here thank god) but this is the closest ford dealer to my home. So car was bought brand new October 18, 2018 and it currently has roughly 27,530 miles on it meaning it’s still covered under the 3yr/36k mile bumper to bumper warranty. So the AC when moving down the road works great and flawless, if stopped and sitting still I have to keep pressing the accelerator pedal to keep the air cool or it turns warm and if I let it drop to an idle the car shakes like the engine has a misfire so I call up Bruce walters ford Lincoln Kia to get it scheduled in to be checked out. June 24th 2020 is my appointment car had 26,439 miles at the point. Take to dealer which I’m told up front if nothing is wrong I could be charged a $109 service fee. So after two hours waiting car is finished. They claim can’t find anything wrong with it so I have to pay the $109. I’m told if the problem persists bring it back and I’ll get like one free pass to get it checked out again. So the problem persists and two weeks later I call again to get an appointment where the lady KRISTEN gives me attitude like every other time I’ve ever had to deal with her says I can’t get in for a month. So I agree ok that’s fine get it scheduled I’ll just have to wait. I decide to call the next closest dealer which is Tim Short Ford in Hazard, KY and they get me scheduled in for today 7-14-2020 at 9 am so I go for a second opinion. Two hours there and they find an issue with the AC..the part has been ordered and I’m scheduled to go back on August 4, 2020 at 9am to get it installed and fixed. I get them to print me off a copy so I can take back to Bruce walters ford to show proof it wasn’t just a fathom of my imagination and to hopefully get my $109 back (which to me was the right thing to do). Nothing but rude uppity acting attitudes from the second I walk in the door from a lady behind the service desk that says wait till the service manager gets back from lunch at 12:30...fine by me I wait. He comes back I get a response if they’ll have to talk with a head manager but doubt I’m getting a refund because they couldn’t duplicate the issue with the car. You CANNOT duplicate a failing AC unit in a car inside a 65-70 air conditioned garage so duh you couldn’t get it to do it. I tried to tell the service manager this (which i feel it should be common sense) but instead I got the same well sorry we couldn’t get it to duplicate the issue, so this time I tell him about another anonymous employee I know there telling me all that was checked on the 24th was the Freon levels by hooking up the gauges to test that. So I tell him umm there’s more to an AC system than checking Freon levels..I mean apparently Tim Shorts mechanic knows this. But anyways yes I got heated and said a few curse words but was never combative or threatening anything or anyone but the cops were called on me and I was just told forget it they’re not helping me in anyway and the conversation was OVER. So yes corporate Ford has been acknowledged of the situation and a file with the Better Business Bureau has been filed as well. SO BEWARE TO ALL..I WILL NEVER LET A SINGLE TOE ON MY FOOT TOUCH A PIECE OF THIS PROPERTY AGAIN IN MY LIFE..AND IF YOUVE TOOK THE TIME TO READ THIS BOOK I WOULD ADVISE GOING ELSEWHERE AS I WILL NOW BE DRIVING OVER AN HOUR FOR ALL SERVICE DONE ON MY CAR TO MUCH NICER AND POLITE STAFF✌🏻

1.0

Warranty work FAIL

This is nothing against any salesmen or mechanics that are employees here but here’s my review. 2018 Ford Fusion bought brand new (not from here thank god) but this is the closest ford dealer to my home. So car was bought brand new October 18, 2018 and it currently has roughly 27,530 miles on it meaning it’s still covered under the 3yr/36k mile bumper to bumper warranty. So the AC when moving down the road works great and flawless, if stopped and sitting still I have to keep pressing the accelerator pedal to keep the air cool or it turns warm and if I let it drop to an idle the car shakes like the engine has a misfire so I call up Bruce walters ford Lincoln Kia to get it scheduled in to be checked out. June 24th 2020 is my appointment car had 26,439 miles at the point. Take to dealer which I’m told up front if nothing is wrong I could be charged a $109 service fee. So after two hours waiting car is finished. They claim can’t find anything wrong with it so I have to pay the $109. I’m told if the problem persists bring it back and I’ll get like one free pass to get it checked out again. So the problem persists and two weeks later I call again to get an appointment where the lady KRISTEN gives me attitude like every other time I’ve ever had to deal with her says I can’t get in for a month. So I agree ok that’s fine get it scheduled I’ll just have to wait. I decide to call the next closest dealer which is Tim Short Ford in Hazard, KY and they get me scheduled in for today 7-14-2020 at 9 am so I go for a second opinion. Two hours there and they find an issue with the AC..the part has been ordered and I’m scheduled to go back on August 4, 2020 at 9am to get it installed and fixed. I get them to print me off a copy so I can take back to Bruce walters ford to show proof it wasn’t just a fathom of my imagination and to hopefully get my $109 back (which to me was the right thing to do). Nothing but rude uppity acting attitudes from the second I walk in the door from a lady behind the service desk that says wait till the service manager gets back from lunch at 12:30...fine by me I wait. He comes back I get a response if they’ll have to talk with a head manager but doubt I’m getting a refund because they couldn’t duplicate the issue with the car. You CANNOT duplicate a failing AC unit in a car inside a 65-70 air conditioned garage so duh you couldn’t get it to do it. I tried to tell the service manager this (which i feel it should be common sense) but instead I got the same well sorry we couldn’t get it to duplicate the issue, so this time I tell him about another anonymous employee I know there telling me all that was checked on the 24th was the Freon levels by hooking up the gauges to test that. So I tell him umm there’s more to an AC system than checking Freon levels..I mean apparently Tim Shorts mechanic knows this. But anyways yes I got heated and said a few curse words but was never combative or threatening anything or anyone but the cops were called on me and I was just told forget it they’re not helping me in anyway and the conversation was OVER. So yes corporate Ford has been acknowledged of the situation and a file with the Better Business Bureau has been filed as well. SO BEWARE TO ALL..I WILL NEVER LET A SINGLE TOE ON MY FOOT TOUCH A PIECE OF THIS PROPERTY AGAIN IN MY LIFE..AND IF YOUVE TOOK THE TIME TO READ THIS BOOK I WOULD ADVISE GOING ELSEWHERE AS I WILL NOW BE DRIVING OVER AN HOUR FOR ALL SERVICE DONE ON MY CAR TO MUCH NICER AND POLITE STAFF✌🏻

1.0

Over 2 hours to diagnose wiring problem

My appointment was at 8 am and my 1st mistake was asking to be called before any repairs were made. I kept calling every half hour and they had no diagnosis. At 10 when the still did not know I ask to speak to service mgr, but he was too busy, so I called Kia. Then they called my son asking why I was upset and told him the problem. They have never called me. The work was under warranty so I guess they had 2 1/2 hours labor.

1.0

SOLD CAR AFTER THEY AGREED TO DEAL, DEPOSIT WAS BEING MADE

Today me and my Husband contacted Bruce Walters Ford over a 2016 Toyota Corolla Red metallic with exactly 26,889 miles... They were asking 13,989.00 and we came to an agreement of 13,500.00. After we agreed on the price, they ran a credit check and i was approved at around 6% rate which is fine. I was told they couldn't hold the car for me to come get it tomorrow 10/19/2019 unless i paid a "DEPOSIT" of $200.00 (MINIMUM) so i did. The dealer "SALESMAN" called me back saying that he tried to get the car but it was being held for someone (WITHOUT) a "DEPOSIT" made by said person and after we agreed on price and had a "VERBAL AGREEMENT" not to mention my credit score has took a hit due to them and the (MULTIPLE BANKS) they sent my credit app to for financing.... They literally had a sales agreement ready, and we was supposed to go tomorrow 10/19/2019 to pick up the car. Now my credit score is lower thus i cannot get a car i need at the rates/prices i need due to my credit score being lowered, not to mention they have (NO REMORSE) and have (NOT) offered a single solution to fix this repugnant, ignorant, and downright (SHAMEFULLY PATHETIC) act committed by them.

1.0

SOLD CAR AFTER THEY RAN CREDIT AND AGREED TO DEAL

RUN!! We was looking at a 2016 Toyota Corolla red metallic with 26k miles on it.. We agreed to a 13,500.00 price and total 14,310 financed due to their "$599.00" DOC FEES They charge you on top of taxes and price!! Anyways, they told us we (HAD TO PAY) a "deposit" of $200.00 for them to hold it until next day for pickup.. We did and salesman went to get it and was told the car was being held by a "MANAGER" and that person was on their way to get it.. No "DEPOSIT PAID".. NOTHING!! The salesman "SCOTT" said he waited 2hrs and buyer never showed with our deposit in hand trying to get the car... They caused our credit score damage due to them running it plus "BANKS" they submitted us to for financing... After all of that they (LITERALLY) sold the car, to one of their "FAMILY" members I'd bet no doubt.. Do yourselves a favor, run for these xxxxxxxx and go to somewhere with (HONORABLE PEOPLE) who don't break KY DEALER LAWS!! Either way they have been sent a complaint by the BBB, as well as (MULTIPLE) reviews and w(WILL BE) reported Monday to the State Of Kentucky Dealer Licensing branch for their dealer violations... RUN LIKE xxxx FROM THESE xxxxxxxx!!!

1.0

Most horrible service ive experienced

Had 12000 cash tried to buy a used Nissan that was quoted for 15000 was going to finance the rest after the mystery fees came out it was going to be 18,900 I tried to haggle the price and was blowed off told I'll work on it ! After a day of hearing nothing I contacted the sales rep thru FB he said I sure I can get it for the price you want , after a week of hearing not a word I called the general sales manager and was blown off by him as well worst service I have ever seen it was either pay 4000 in mystery fees or they didn't wanna deal with me at all I will never go back and I will never recommend them to anyone !

Dealer response

CR, we are sorry that you had a bad experience. Could you please contact us at 606-437-9641? So that we may find out more as to what went wrong and who exactly you dealt with? We would like to make this right for you.

4.8

Excellent service

Donovan was an awesome salesman who went above and beyond to put me in my new Kia Telluride. I will recommend him and the dealership to all my friends and family.

See all 115 reviews