Land Rover Redwood City

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 17, 2019

    Horrible experience- total incompetence and lack of basic business ethics displayed by Teddy Pham, the sales manager. We agree on a price for a vehicle,... I go home to empty my trade in, only to receive a call that he sold the car to someone else in a matter of one hour. The guy is also just slow and doesn't seem like he's very motivated to sell cars. We went back and forth twice yet it took over an hour and half to hear back from him. As is often the case, xxxxxx see and xxxxxx do. Most of the staff except my sales rep were either playing video games or taking personal calls outside. I didn't see a single person pick up the phones and do any selling: it's like they are overpaid order takers. I actually feel bad for the ownership and my sales rep Trina who was great, but I hope they read this message before it's too late. I have purchased a LR at LR SF and had a MUCH better experience there.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    July 2, 2019

    Excellent customer service and they were able to answer all my questions when I came in to shop for a new Land Rover. Will definitely come back and recommend.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 2, 2017

    Arson was very helpful and knowledgeable. He made the process very easy and fast.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 17, 2019

    I've visited this dealership in the past when shopping for a land rover. Everyone I dealt with at the store was very professional and helpful.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 8, 2019

    Do not come to this place, one of the worst Land rover dealer in the bay area. Sales and managers are not so friendly and the whole process could be more... chilling. Also, xxxxty place and hard to find a parking spot, not recommend, this place gets a 1star for a reason.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    January 5, 2019

    We just ended a month-long nightmare with Land Rover Redwood City. We purchased a certified pre-owned Range Rover 2 years ago. 20,000 miles later- the... engine needs $24,000 of work (per Doug Blanton in service). This began a long, extremely painful downward spiral. At the end of the day, this is the worst business I have ever dealt with. They are unprofessional and crooked. If you are doing your homework prior to buying a luxury car- look no further than the terrible reviews this dealership has (on every website you search). Do your business elsewhere.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    6 people out of 8 found this review helpful. Did you?
  • 1.0 out of 5
    March 7, 2017

    I went to look at a car but the seller was super rude with some questions and showed little case to make a sale for me so much that I filled out the application... of credit and he did not even call me to give me any answer.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 18, 2016

    Arlene, Nick, Geno and all made my experience relaxed, easy and fast!! I would always do business with them. They aren't just a great team in RWC, they... are also great people! Recommend to all.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 28, 2016

    LRRC always provides exceptional customer service and timely communication. We have been customers for over 15 years and plan to continue our relationship... with LRRC.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for writing about your visit with us, Matthew! I am happy to hear that our team was able to provide you with the outstanding customer servic...e we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our likers. Sincerely, Gordon Blackstock - General Manager

  • 5.0 out of 5
    January 26, 2016

    My sales dealer Andy Harris was professional straight to the point and helped me find the best car/deal for me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Cheryl, thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional custome...r service and I'm glad that Andy made such a great impression on you. Sincerely, Gordon Blackstock - General Manager

View More Reviews