Pearson Pre-Owned

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
79 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    August 1, 2020

    Scheduled to buy a Honda CRV. Looked nice and drove well. Started signing documents, then told only 1 key, $200 to buy a 2nd remote key. Paperwork took... hours to be finished. Few days later, scratches started appearring as the conditioning fluids dried off - consider it as makeup on a car. Counted over 100 scratches inside, smelled of smoke (me have allergy to tobacco), and large scratch on exterior door. Instead of the passenger SUV I thought I was buying seemed more like a worn out cargo SUV. When I went for appointment to get the 2nd remote key made, was asked how I liked it. I said "wish you would take it back". Their response "We dont have to do that, you bought it!" Few weeks later, while still under sales warranty, noticed front vibrates when accelerating between 20 to 30 mph. Took it in to get that repaired. Was told 3 mechanics test drove it (I noticed <10miles total), and they found nothing wrong with it. So did they physically view the mechanics underneath? I think not. Bouncing has gotten worse, so months later I contacted Pearson corporate office and requested repairs on the vibrations. Never a response. I had been a loyal customer of Pearson for over a decade with more than 1 car. These days, any Pearson dealership would be my last option. Pearson advertizes "we take care of your every needs".

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 21, 2017

    Great customer service.Made my car buying experience very easy and pleasant. Worked a great deal with me. I most definitely recommend them if you are looking... for a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • March 23, 2015

    For me buying a car can be so stressful. I had a great experience at this dealership. The sales associate I worked with was Andy and he made the process... so easy. I got the vehicle I wanted at an amazing price. Thanks Pearson!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Debbie, thank you so much for your kind review of our dealership. We enjoyed getting to know your family better and hope that when you or your family ...and friends are looking for their next vehicle, they will come to us first!

  • 5.0 out of 5
    February 27, 2017

    Thanks to Matt Stevens for an outstanding experience in purchase of a used truck. Matt was very knowledgeable and helpful. I would recommend others looking... for a used vehicle to shop Pearson Pre-Owned.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 24, 2016

    My experience at Pearson Preowned was great the salesperson was excellent and explain in details about the truck I was looking to buy. Everyone there... treated you like family and that means a lot. Karen is awesome if I am ever looking for a vehicle again I will definitely go back to her. The people there was courteous, nice and was a joy to be around .Great bunch of people

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 25, 2016

    Very friendly, very helpful, very pleased with the service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 13, 2016

    Great customer service! Karen and the rest of the staff was exceedingly helpful. We are returning customers for the second time and are happy with the... outcome.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Becky, Thank you for your choosing Pearson Pre-Owned for the second time to buy your vehicles! We are truly humbled that you chose us with all the ot...her dealerships that are out that to choose from. Congratulations on your new vehicle!

  • 5.0 out of 5
    July 31, 2016

    I found a vehicle that I wanted at another location and Andy went above and beyond to make sure I got the vehicle that day. He made accommodations for... a family member to pick it up for me and stayed late so I could sign the paperwork. He definitely went above and beyond and a valuable asset to this establishment!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Holly, Thank you so much for your review! We hope you are enjoying our vehicle and appreciate the kind words about Andy and our dealership!

  • 5.0 out of 5
    July 26, 2016

    I was fortunate enough to to work with Andy. He was great all the way around. He stuck by me through every part of the process and made it easy to do business... with. I recommend anyone to go to Pearson pre owned and specially work with Andy if you want superior service. I can't thank Andy and the Pearson team enough for all the hard work from beginning to end!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Destiny, Thank you so much for your review of our dealership! We are so happy that you chose us as the place that you purchased your car! We hope to... see your friends here soon!

  • 5.0 out of 5
    July 26, 2016

    I couldn't have asked for better customer service. My salesman, Andy McDaniel, did an incredible job making sure all my needs were satisfied. I had dealt... with seveal dealerships in my search prior to Pearson but none came close to how well I was treated at Pearson.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Rhiannon, Thank you so much for your review! We hope you are enjoying your new car! Feel free to reach out to us if you need anything!

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