Hyman Bros. Nissan/Kia Hours
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They took over Pence Nissan, but won't honor the Pence for life deal that was sold to all of the loyal Pence customers. They didn't even notify anyone.... They made the appt, did the work, and when it was time to pick up the car ONLY THEN notified us that there would be a charge. VERY shady. They basically turned their back on everyone that has ever bought a car from that dealership, with no regards for the fact that many of them will no longer consider Hyman Bros a viable option for doing any business in the future. Seems like a terrible way to run a business. They might have saved a few bucks per customer / a year on oil changes, but they are probably losing hundreds of dollars per customer in other maintenance services that will now be done elsewhere. Loyalty dealership group gets it-- They sent out a letter notifying their loyal customers that they would honor the Priority for life deal. Customers be warned. As if it wasn't bad enough to have the word "Hyman" written anyone on your new car-- they also don't treat their customers very well either.
Joe did a great job of showing us a car they had for sale. We didn't end up buying the car since it was a little more money than we were prepared to pay.... Joe did his part well though and we would recommend him to others.
Hyman Brothers abandoned long time customers who held Pence for Life warranty’s on Nissan vehicles purchased under the Pence ownership. They honored the... program all along until they decided to dump it. This is not good business and over the last year the service department has failed to give good service to their customers. I guess you get what you pay for with this group. And in the case of the Pense for Life people, you no longer even get what you paid for. As a long time Nissan owner, I would tell you to steer clear of this crew,since they now have a proven track record of terrible customer alligence and poor customer service in general. There’s are plenty of better dealerships that give a xxxx about building a loyal customer base. I highly recommend Mechanicsville Nissan, if you are looking for good deals and customer service.
Mr. Donell Scott Jr. was the certified sales consultant that my twin and I worked with during our process of purchasing our vehicle. The overall service... he gave and experience throughout was 10/10 and would recommend him to any of my friends/family. Thank you Mr. Donell Scott Jr.! This will be a day we will never forget!
Everyone was very helpful. Arkell the salesman was a very good salesman. made me feel special. I will send aall my friends and family to Kia.
Overall our experience with this dealership was good and we are pleased with our new car. We have owned a Kia for several years, have been very pleased... with the car, and recently traded to a new, 2018 model. Sales and Service personnel at this dealership are courteous and friendly. Like any dealership, they are going to try to get the most they can for a car sale. Our experience: do your research ahead of time and be prepared to negotiate the deal you want. In the end, we were able to get the fair (for both sides of the equation) deal we expected to get on the car with our trade in - because we were prepared to negotiate. Ask questions, tell them what you want and won't accept. They want to sell you a car and proved that they will negotiate to a fair deal for all.
Rhonda was great! Went out her way to make sure I got what I wanted and made sure my daughter and I was comfortable during the process.
worked with Matt who was well informed, insightful, efficient, energetic, empathetic and professional. Got a better deal than I anticipated. Had a satisfying... experience and recommend this dealer!
I had a great sales experience thanks to Arkell Harrison. He made me feel at ease buying my first new car ever. An I love my car.
I worked with Jerry and he was fantastic. Hey gave me a great deal and we’re very helpful in the process. Would definitely go back.