[{"id":433008,"firstName":"Harold","lastName":"Toast","titleText":"Sales Consultant","emailTxt":"haroldt@whittenbrothers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/be069f12ef75.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1462060800","industryStartDtUtc":"1364774400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":120556,"personPtyId":32320055,"firstName":"Bill","lastName":"Edwards","titleText":"Sales Consultant","shortBioText":"I have worked in sales for Whitten Brothers for over eleven years and previously for twenty-one years, I worked in Consumer Finance in the Richmond, Virginia area. I spent three years in the Marine Corp, primarily stationed at Cherry Point, North Carolina. In June, 1979, I was the Marine of the Month for the 2nd Marine Air Wing.\r\n\r\nI married my beautiful wife, Tracy in March of 1980 and we have two wonderful children. I am blessed to also now have two grandchildren which makes life even more exciting!\r\n\r\nI attend the Southside Church of the Nazarene where I have the privilege to work with teens and usher.","emailTxt":"BillE@whittenbrothers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/ad5a8ec3fafd.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1075593600","industryStartDtUtc":"1075593600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433020,"firstName":"Gillian","lastName":"Haynes","titleText":"Internet Sales","emailTxt":"gillianh@whittenbrothers.om","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/5f7132c23f75.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":433022,"personPtyId":32162868,"firstName":"Jay","lastName":"Dawson","titleText":"Finance Manager","emailTxt":"jayd@whittenbrothers.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/587505879f90.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":120563,"personPtyId":44265865,"firstName":"Melvin","lastName":"Roberts","titleText":"Sales Consultant","shortBioText":"Hello my name is Melvin E Roberts, and helping others is what comes natural to me. Being at Whitten Brothers over ten years, I have learned what\u001as most important in life in this order God, family and job. I also have a high energy level which allows me to still enjoy playing football, basketball, tennis, golf, biking and more. When my life comes to a close I would like my leagcy to read he loved the Lord and all people. If needed, my cell phone number is 804-814-1740.","emailTxt":"melvinr@whittenbrothers.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/users/agency/0e3d9ade-a335-4f9f-9f1a-9573c6374336.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"730944000","industryStartDtUtc":"730944000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433009,"personPtyId":53974067,"firstName":"Nick","lastName":"Burton","titleText":"Sales Consultant","emailTxt":"nicholasb@whittenbrothers.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/4657fdf76bbd.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":545874,"personPtyId":50087050,"firstName":"Geraldine","lastName":"Chisholm","titleText":"Product Specialist","shortBioText":"My name is Geraldine Chisholm and I have worked in the Customer Service field for over 30 years. I have worked in sales, specializing in window treatments. I have also worked in the Security field. I have an Associates degree in Criminal Justice and am 2 semesters away from having my Bachelors degree in Business Management. \r\n\r\nI have 3 children and 2 grandchildren. I love to do jigsaw, crossword, and variety puzzles. I like to play cards and vacation with my family. \r\n\r\nThis is a new endeavor for me and I am working diligently to gain product knowledge so I can better serve you. \r\n\r\nPlease let me know if I can be of service to you. \r\n\r\nThank you in advance.","emailTxt":"geraldinec@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/317a724ec902.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":526089,"personPtyId":44302605,"firstName":"Cody","lastName":"Cooper","titleText":"Sales","emailTxt":"williamc@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1517443200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":117676,"personPtyId":32025778,"firstName":"Harrison","lastName":"Whitten","titleText":"Whitten Group GM over Sales","shortBioText":"My name is Harrison Whitten & I am proud to be the fourth consecutive generation operating our family's business. I have grown up in & around the automotive world & truly enjoy operating our store. My family & I live in the city & love to take advantage of all Richmond has to offer. Whether it be on the water or on a trail, I can often be found having fun within the city limits when I am not at work. I love being able to give back to this city & hope to be able to do so for many years to come.","emailTxt":"harrisonwhitten@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/047e84876677.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433016,"personPtyId":32060113,"firstName":"Mike","lastName":"Hubbard","titleText":"Sales Manager","emailTxt":"mikeh@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/33c53bfbb188.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1477958400","industryStartDtUtc":"1264982400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433019,"firstName":"Cindy","lastName":"Cornette","titleText":"Internet Sales","emailTxt":"ccornette@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/9076283aee45.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":433021,"personPtyId":38137917,"firstName":"Ryan","lastName":"Dixon","titleText":"Internet Sales","emailTxt":"ryand@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/63779dbac579.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":117745,"personPtyId":32025610,"firstName":"Richard","lastName":"Albert","titleText":"General Sales Manager","shortBioText":"Born and raised in Germany, came to the US in 1980, started working for Whitten Brothers April of 1983. Enjoy fast cars, Soccer and relaxing.","emailTxt":"ralbert@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/agency/f0b62e1a-4fb0-44ea-975d-5b74c331c39b.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":545873,"firstName":"Robert","lastName":"Helsley","titleText":"Product Specialist","emailTxt":"roberth@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":494160,"personPtyId":39119426,"firstName":"Ryan","lastName":"Taney","titleText":"Service Director","emailTxt":"rtaney@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1496275200","certifiedEmployee":false,"deptDscrp":"Service"}]

Whitten Bros. Mazda

Rectangle 48
Sales
Service Closed

Whitten Bros. Mazda Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2017

Whitten Brothers has been serving the needs of central Virginia's auto buying public since 1918 when the original store

...

opened on what was then a dirt Broad Street in downtown Richmond. Although the years have passed Whitten Brothers' core philosophy of putting the customer first above all else still remains. The company is owned and operated today by brothers Bobby and Jimmy Whitten and the 4th generation of Whitten's are now involved in the day to day operations of the business. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We

"Home of the Whitten Advantage 10 yr / 200,000 Mile Warranty"

Reviews

4.8 out of 5 4.8
123 lifetime reviews. Includes reviews of Whitten Bros. Mazda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 29, 2018

    The Salesman and staff were extremely accommodating and helpful throughout this process. They were transparent and efficient in completing the purchase.... I would recommend this dealership to anyone!

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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Harold Toast

    Sales Consultant

    (5.0) 9 reviews

    Jay Dawson

    Finance Manager

    (4.9) 29 reviews

  • 2.0 out of 5
    November 15, 2018

    Firstly, great dealing with Geraldine Chilsom and Harold Toast. Both were very helpful and patient. My wife and I had been dealing with a certain dealership... over the years and had been used to straight forward talk, commom courtsey and respect from the people who dealt with us. That was not the case here beyond the two I have mentioned. We do not "play the game" of the old time 'used car salesman'. I won't go into details as this review will never be posted in a public forum any way I suspect, but this will be our one and only deal with this organization.

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    3.0 out of 5
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    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Harold Toast

    Sales Consultant

    (5.0) 9 reviews

    Nick Burton

    Sales Consultant

    (4.8) 23 reviews

    Geraldine Chisholm

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    November 4, 2018

    I recently leased a CX-5 from the Whitten Brothers. I was in between purchasing and leasing and they answered all questions I had and were patient with... me as I made my decision. Melvin gathered all information I asked for before coming in to test drive in a timely manner. He made the process simple and as easy as possible. Thank you!

    5.0 out of 5
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    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Melvin Roberts

    Sales Consultant

    (4.9) 20 reviews

  • 5.0 out of 5
    November 1, 2018

    It was a stress free experience buying my new Mazda. I???ve purchased quite a few new cars over the years, and this is the best experience I???ve had... so far. I would definitely recommend Whitten Brothers to others.

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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Edwards

    Sales Consultant

    (5.0) 24 reviews

  • 5.0 out of 5
    October 24, 2018

    I recently purchased CX-5 from the Whitten Brothers. Bill was very helpful, professional, and was willing to work with my schedule. Other people I dealt... with at the dealership including Nick Burton and others were very professional as well.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Edwards

    Sales Consultant

    (5.0) 24 reviews

    Nick Burton

    Sales Consultant

    (4.8) 23 reviews

  • 5.0 out of 5
    October 19, 2018

    We had a great experience shopping and buying our Mazda3 Hatchback. Bill was super helpful, friendly, and transparent. He was available to answer any questions... we had and has continued to touch base with us to make sure we were content with our purchase. They have a great team and we would definitely think about coming back the next time around!

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Edwards

    Sales Consultant

    (5.0) 24 reviews

  • 5.0 out of 5
    October 18, 2018

    I purchased a 2018 Mazda CX 5 from Whitten Mazda. I worked with Melvin Roberts and Nick Burton on the purchase. They both were very accommodating, professional,... and friendly. The entire purchasing process from start to finish only took a couple of hours. It was a total hassle free purchase! Melvin and Nick made sure that we were happy with the entire process and followed up appropriately. I would certainly recommend them and the dealership to my friends and family.

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Melvin Roberts

    Sales Consultant

    (4.9) 20 reviews

    Nick Burton

    Sales Consultant

    (4.8) 23 reviews

  • 4.0 out of 5
    October 8, 2018

    I wasn???t in the market for a new car, but when mine was totaled I had no choice. I went in with what I wanted and what I wanted to spend and Harold and... team made the process pretty easy. Thanks!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Harold Toast

    Sales Consultant

    (5.0) 9 reviews

  • 5.0 out of 5
    October 2, 2018

    Bill Edwards introduced me to this nice 2017 Mazda 6 after he toured me around and show me the car I was sold within Minutes, I got a good deal thanks... to Bill Edwards

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Edwards

    Sales Consultant

    (5.0) 24 reviews

  • 5.0 out of 5
    October 2, 2018

    We bought our fourth Mazda and fifth vehicle from Whitten Brothers last night, and couldn't be happier with the overall experience, and especially Bill... Edwards. We have worked with Bill on every Mazda purchase, and he is always friendly and helpful and works hard to ensure we are totally satisfied. We will continue to do business with Whitten Brothers, and Bill Edwards, whether it's purchasing, selling, or servicing our vehicles.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Edwards

    Sales Consultant

    (5.0) 24 reviews

    Jay Dawson

    Finance Manager

    (4.9) 29 reviews

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