[{"id":433022,"personPtyId":32162868,"firstName":"Jay","lastName":"Dawson","titleText":"Finance Manager","emailTxt":"jayd@whittenbrothers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/587505879f90.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":120556,"personPtyId":32320055,"firstName":"Bill","lastName":"Edwards","titleText":"Sales Consultant","shortBioText":"I have worked in sales for Whitten Brothers for over eleven years and previously for twenty-one years, I worked in Consumer Finance in the Richmond, Virginia area. I spent three years in the Marine Corp, primarily stationed at Cherry Point, North Carolina. In June, 1979, I was the Marine of the Month for the 2nd Marine Air Wing.\r\n\r\nI married my beautiful wife, Tracy in March of 1980 and we have two wonderful children. I am blessed to also now have two grandchildren which makes life even more exciting!\r\n\r\nI attend the Southside Church of the Nazarene where I have the privilege to work with teens and usher.","emailTxt":"BillE@whittenbrothers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/ad5a8ec3fafd.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1075593600","industryStartDtUtc":"1075593600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433008,"firstName":"Harold","lastName":"Toast","titleText":"Sales Consultant","emailTxt":"haroldt@whittenbrothers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/be069f12ef75.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1462060800","industryStartDtUtc":"1364774400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433020,"firstName":"Gillian","lastName":"Haynes","titleText":"Internet Sales","emailTxt":"gillianh@whittenbrothers.om","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/5f7132c23f75.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":120563,"personPtyId":44265865,"firstName":"Melvin","lastName":"Roberts","titleText":"Sales Consultant","shortBioText":"Hello my name is Melvin E Roberts, and helping others is what comes natural to me. Being at Whitten Brothers over ten years, I have learned what\u001as most important in life in this order God, family and job. I also have a high energy level which allows me to still enjoy playing football, basketball, tennis, golf, biking and more. When my life comes to a close I would like my leagcy to read he loved the Lord and all people. If needed, my cell phone number is 804-814-1740.","emailTxt":"melvinr@whittenbrothers.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/users/agency/0e3d9ade-a335-4f9f-9f1a-9573c6374336.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"730944000","industryStartDtUtc":"730944000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433009,"firstName":"Nick","lastName":"Burton","titleText":"Sales Consultant","emailTxt":"nickb@whittenbrothers.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/4657fdf76bbd.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":526089,"personPtyId":44302605,"firstName":"Cody","lastName":"Cooper","titleText":"Sales","emailTxt":"williamc@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1517443200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":117676,"personPtyId":32025778,"firstName":"Harrison","lastName":"Whitten","titleText":"Whitten Group GM over Sales","shortBioText":"My name is Harrison Whitten & I am proud to be the fourth consecutive generation operating our family's business. I have grown up in & around the automotive world & truly enjoy operating our store. My family & I live in the city & love to take advantage of all Richmond has to offer. Whether it be on the water or on a trail, I can often be found having fun within the city limits when I am not at work. I love being able to give back to this city & hope to be able to do so for many years to come.","emailTxt":"harrisonwhitten@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/047e84876677.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433016,"personPtyId":32060113,"firstName":"Mike","lastName":"Hubbard","titleText":"Sales Manager","emailTxt":"mikeh@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/33c53bfbb188.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1477958400","industryStartDtUtc":"1264982400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433019,"firstName":"Cindy","lastName":"Cornette","titleText":"Internet Sales","emailTxt":"ccornette@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/9076283aee45.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":433021,"personPtyId":38137917,"firstName":"Ryan","lastName":"Dixon","titleText":"Internet Sales","emailTxt":"ryand@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/63779dbac579.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":545874,"personPtyId":50087050,"firstName":"Geraldine","lastName":"Chisholm","titleText":"Product Specialist","shortBioText":"My name is Geraldine Chisholm and I have worked in the Customer Service field for over 30 years. I have worked in sales, specializing in window treatments. I have also worked in the Security field. I have an Associates degree in Criminal Justice and am 2 semesters away from having my Bachelors degree in Business Management. \r\n\r\nI have 3 children and 2 grandchildren. I love to do jigsaw, crossword, and variety puzzles. I like to play cards and vacation with my family. \r\n\r\nThis is a new endeavor for me and I am working diligently to gain product knowledge so I can better serve you. \r\n\r\nPlease let me know if I can be of service to you. \r\n\r\nThank you in advance.","emailTxt":"geraldinec@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/047673e2fac1.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":117745,"personPtyId":32025610,"firstName":"Richard","lastName":"Albert","titleText":"General Sales Manager","shortBioText":"Born and raised in Germany, came to the US in 1980, started working for Whitten Brothers April of 1983. Enjoy fast cars, Soccer and relaxing.","emailTxt":"ralbert@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/agency/f0b62e1a-4fb0-44ea-975d-5b74c331c39b.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":545873,"firstName":"Robert","lastName":"Helsley","titleText":"Product Specialist","emailTxt":"roberth@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18376,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":494160,"personPtyId":39119426,"firstName":"Ryan","lastName":"Taney","titleText":"Service Director","emailTxt":"rtaney@whittenbrothers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18376,"dealerEmpStartDtUtc":"1496275200","certifiedEmployee":false,"deptDscrp":"Service"}]

Whitten Bros. Mazda

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Whitten Bros. Mazda Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2017

Whitten Brothers has been serving the needs of central Virginia's auto buying public since 1918 when the original store

...

opened on what was then a dirt Broad Street in downtown Richmond. Although the years have passed Whitten Brothers' core philosophy of putting the customer first above all else still remains. The company is owned and operated today by brothers Bobby and Jimmy Whitten and the 4th generation of Whitten's are now involved in the day to day operations of the business. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We

"Home of the Whitten Advantage 10 yr / 200,000 Mile Warranty"

Reviews

4.9 out of 5 4.9
115 lifetime reviews. Includes reviews of Whitten Bros. Mazda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 2, 2018

    Bill Edwards introduced me to this nice 2017 Mazda 6 after he toured me around and show me the car I was sold within Minutes, I got a good deal thanks... to Bill Edwards

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Edwards

    Sales Consultant

    (5.0) 21 reviews

  • 5.0 out of 5
    October 2, 2018

    We bought our fourth Mazda and fifth vehicle from Whitten Brothers last night, and couldn't be happier with the overall experience, and especially Bill... Edwards. We have worked with Bill on every Mazda purchase, and he is always friendly and helpful and works hard to ensure we are totally satisfied. We will continue to do business with Whitten Brothers, and Bill Edwards, whether it's purchasing, selling, or servicing our vehicles.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jay Dawson

    Finance Manager

    (5.0) 28 reviews

    Bill Edwards

    Sales Consultant

    (5.0) 21 reviews

  • 5.0 out of 5
    September 21, 2018

    I drove up from Newport News because I saw online they had a larger selection of used Mazdas than I could find locally AND the prices were more affordable!!!!... Melvin spent a lot of time with me and made sure I got the car I wanted. They worked with me and got my payment down to the level I was comfortable with. These guys really want to sell their cars! Honest and fair.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jay Dawson

    Finance Manager

    (5.0) 28 reviews

    Melvin Roberts

    Sales Consultant

    (4.9) 18 reviews

    Nick Burton

    Sales Consultant

    (4.8) 20 reviews

  • 5.0 out of 5
    September 20, 2018

    Besides Melvin showing us around all the great invnetory at Whitten he was very friendly and welcoming to my entire family that was there for the purchase... of my vehicle. Both him and the manager worked as hard as they could to make me a satisifed customer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jay Dawson

    Finance Manager

    (5.0) 28 reviews

    Melvin Roberts

    Sales Consultant

    (4.9) 18 reviews

  • 5.0 out of 5
    September 8, 2018

    We are very happy with our SUV purchase at Whitten Brothers Mazda. We were looking for a used manual transmission CX-5, which are not always easy to find.... The process from start to finish was easy and enjoyable. Special thanks to Melvin Roberts, who helped us through the process. Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jay Dawson

    Finance Manager

    (5.0) 28 reviews

    Melvin Roberts

    Sales Consultant

    (4.9) 18 reviews

  • 5.0 out of 5
    September 3, 2018

    Last week I started looking for a new vehicle. Looked at close to 10 vehicles. It was a draw between 2 Compact SUVs. After a lot of research and comparison,I... picked a Mazda. But what made it a easier decision was the customer service I received from Harold and Nick. Harold listened to exactly what I was looking for and showed me the right one for me. No fuss that some dealerships do by showing multiple vehicles that they feel is "a fit". Harold and Nick ensured I knew what options the SUV had and answered all my questions. In addition there was no pressure when I advised I was still planning on looking at other vehicles. Once I made my final choice Harold and Nick made the purchase easy and hassle free. As well as having it ready a day earlier than originally expected. They exceeded my expectations and I will have no problems recommending them to anyone I know in the market for a new vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jay Dawson

    Finance Manager

    (5.0) 28 reviews

    Harold Toast

    Sales Consultant

    (5.0) 6 reviews

    Nick Burton

    Sales Consultant

    (4.8) 20 reviews

  • 5.0 out of 5
    August 15, 2018

    My experience at Whitten Brothers is somewhat limited to my dealing with Product Specialist Bruce Anderson. General Manager & Business Manager were fine... but since I wasn't after financing nor add-on options which under other circumstances may have been appropriate, Bruce was my quarterback through the purchase process and kept it simple. I came to Richmond from Raleigh because the dealers I tried here couldn't do "simple"-- what I thought should be a fairly simple transaction between informed adults. Instead, nitrogen in tires and other "mandatory" doodads drove the advertised price up well beyond what I stressed repeatedly was my limit. Bruce is an adult, respectful of my goals in making a purchase at a price which compensates him and his dealership while working to stay within my budget. No pressure, just peeling the layers of pricing back in a clear, understandable fashion. So Whitten's stated price is the price except for the Documentation fee which seems to be a fixture everywhere. So allow for that to be added to the advertised price. I was after the "out the door" price includingthe Doc fee, taxes, etc. I.E., Everything. It took Buce about 60 seconds to make that number crystal clear. Very refreshing! New or used, I would seek out Bruce the next time I wanted to purchase, even with a three hour drive. He's an example of a very experienced, knowledgeable grown up product specialist who makes it easy to buy what you want, not what a dealer may just want to sell. Highly recommended!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jay Dawson

    Finance Manager

    (5.0) 28 reviews

  • 5.0 out of 5
    August 14, 2018

    As soon as I entered I was directed straight to Bill. Very very knowledgeable, courteous, humorous, easy going and honest. I highly recommend his service....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Edwards

    Sales Consultant

    (5.0) 21 reviews

    Nick Burton

    Sales Consultant

    (4.8) 20 reviews

    Cindy Cornette

    Internet Sales

    NOT RATED

  • 5.0 out of 5
    August 7, 2018

    Nick and Mr Roberts were awesome to work with on the purchase of my new Mazda! I would highly recommend them to others! Zoom Zoom!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Melvin Roberts

    Sales Consultant

    (4.9) 18 reviews

    Nick Burton

    Sales Consultant

    (4.8) 20 reviews

  • 5.0 out of 5
    August 2, 2018

    Loved Cody the salesman no pressure but very very informative about the car and explained every thing about the car. It showed how dedicated the salesman... and his manager are when they too drive a MAZDA

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cody Cooper

    Sales

    NOT RATED

View More Reviews