Whitten Bros. Mazda Hours
Whitten Brothers has been serving the needs of central Virginia's auto buying public since 1918 when the original store
opened on what was then a dirt Broad Street in downtown Richmond. Although the years have passed Whitten Brothers' core philosophy of putting the customer first above all else still remains. The company is owned and operated today by brothers Bobby and Jimmy Whitten and the 4th generation of Whitten's are now involved in the day to day operations of the business. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We
"Home of the Whitten Advantage 10 yr / 200,000 Mile Warranty"
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Bill Edwards introduced me to this nice 2017 Mazda 6 after he toured me around and show me the car I was sold within Minutes, I got a good deal thanks... to Bill Edwards
We bought our fourth Mazda and fifth vehicle from Whitten Brothers last night, and couldn't be happier with the overall experience, and especially Bill... Edwards. We have worked with Bill on every Mazda purchase, and he is always friendly and helpful and works hard to ensure we are totally satisfied. We will continue to do business with Whitten Brothers, and Bill Edwards, whether it's purchasing, selling, or servicing our vehicles.
I drove up from Newport News because I saw online they had a larger selection of used Mazdas than I could find locally AND the prices were more affordable!!!!... Melvin spent a lot of time with me and made sure I got the car I wanted. They worked with me and got my payment down to the level I was comfortable with. These guys really want to sell their cars! Honest and fair.
Besides Melvin showing us around all the great invnetory at Whitten he was very friendly and welcoming to my entire family that was there for the purchase... of my vehicle. Both him and the manager worked as hard as they could to make me a satisifed customer.
We are very happy with our SUV purchase at Whitten Brothers Mazda. We were looking for a used manual transmission CX-5, which are not always easy to find.... The process from start to finish was easy and enjoyable. Special thanks to Melvin Roberts, who helped us through the process. Thank you!
Last week I started looking for a new vehicle. Looked at close to 10 vehicles. It was a draw between 2 Compact SUVs. After a lot of research and comparison,I... picked a Mazda. But what made it a easier decision was the customer service I received from Harold and Nick. Harold listened to exactly what I was looking for and showed me the right one for me. No fuss that some dealerships do by showing multiple vehicles that they feel is "a fit". Harold and Nick ensured I knew what options the SUV had and answered all my questions. In addition there was no pressure when I advised I was still planning on looking at other vehicles. Once I made my final choice Harold and Nick made the purchase easy and hassle free. As well as having it ready a day earlier than originally expected. They exceeded my expectations and I will have no problems recommending them to anyone I know in the market for a new vehicle.
My experience at Whitten Brothers is somewhat limited to my dealing with Product Specialist Bruce Anderson. General Manager & Business Manager were fine... but since I wasn't after financing nor add-on options which under other circumstances may have been appropriate, Bruce was my quarterback through the purchase process and kept it simple. I came to Richmond from Raleigh because the dealers I tried here couldn't do "simple"-- what I thought should be a fairly simple transaction between informed adults. Instead, nitrogen in tires and other "mandatory" doodads drove the advertised price up well beyond what I stressed repeatedly was my limit. Bruce is an adult, respectful of my goals in making a purchase at a price which compensates him and his dealership while working to stay within my budget. No pressure, just peeling the layers of pricing back in a clear, understandable fashion. So Whitten's stated price is the price except for the Documentation fee which seems to be a fixture everywhere. So allow for that to be added to the advertised price. I was after the "out the door" price includingthe Doc fee, taxes, etc. I.E., Everything. It took Buce about 60 seconds to make that number crystal clear. Very refreshing! New or used, I would seek out Bruce the next time I wanted to purchase, even with a three hour drive. He's an example of a very experienced, knowledgeable grown up product specialist who makes it easy to buy what you want, not what a dealer may just want to sell. Highly recommended!
As soon as I entered I was directed straight to Bill. Very very knowledgeable, courteous, humorous, easy going and honest. I highly recommend his service....
Loved Cody the salesman no pressure but very very informative about the car and explained every thing about the car. It showed how dedicated the salesman... and his manager are when they too drive a MAZDA