Whitten Brothers of Richmond

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Reviews

Average Ratings

4.8
258 lifetime reviews. Includes reviews of Whitten Brothers of Richmond from DealerRater.com
  • Dr Lila

    I am still in the searching stage but the follow-up via e-mail has been very positive. If I decide to purchase this model/car, I will certainly vi...


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    I am still in the searching stage but the follow-up via e-mail has been very positive. If I decide to purchase this model/car, I will certainly visit this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • VEHICLE PURCHASE
    February 28, 2017

    As usual, I have to rave about my purchase experience at Whitten Brothers. As a long time customer, I have never had a bad experience in sales or...


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    As usual, I have to rave about my purchase experience at Whitten Brothers. As a long time customer, I have never had a bad experience in sales or service!

    Does recommend this dealer

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  • Be sure to add the numbers yourself
    January 24, 2017

    This has been the most frustrating car buying experience I have ever had. I had a great experience my first time when they were only selling Fiats...


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    This has been the most frustrating car buying experience I have ever had. I had a great experience my first time when they were only selling Fiats and they had no competition. When I tried to buy a Jeep Renegade they misquoted me prices twice! All I can say is add up all of the numbers they give you in the breakdown of the price, because otherwise you will magically have $1,500 added to make what sounds like a good deal for you into a great deal for them. As a person who NEVER writes reviews for companies, I can assure you to NEVER TRUST WHITTEN.

    Does not recommend this dealer

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  • Do your own math!

    This was the most frustrating car buying experience I have ever had. Please always check over their math because they will accidentally add in an ...


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    This was the most frustrating car buying experience I have ever had. Please always check over their math because they will accidentally add in an extra $1000+ "by mistake" and you will pay for it. As a person who never writes reviews, trust me when I say this experience forced me to write one. Do not buy from Whitten.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Professional, Courteous, First Class Staff

    Came in looking for a Tahoe with a trade in. Everyone in the process - from the manager all the way down - was kind, respectful and knowledgeable....


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    Came in looking for a Tahoe with a trade in. Everyone in the process - from the manager all the way down - was kind, respectful and knowledgeable. Our sales rep, Matt, was there every step of the way. Great experience. Absolutely a first class staff!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Outstanding car and dealership
    November 19, 2016

    If you're in the market for a car than try Whitten Brothers first. I just bought my first vehicle from them and I am very satisfied with the deal...


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    If you're in the market for a car than try Whitten Brothers first. I just bought my first vehicle from them and I am very satisfied with the deal. I am a very picky customer and Whitten Brothers made me a very good deal. Then they stood behind the vehicle with good customer service. I recently bought a van from Whitten Brothers and on my way home the check engine light came on. I stopped at an Auto Zone and their computer said it was the catalytic converter. I emailed my salesman and he said he would check with the manager and get back to me tomorrow. The next day the salesman called me and told me to bring it in. I brought it in and they told me to wait in the waiting room and someone would come and get me when it was fixed. I waited about 3 and a half hours when I heard my name over the loud speaker. I went upstairs to the service area and the woman told me my van was ready. She also said she understood that someone had talked to me. I told her no one had spoke with me and I had no idea what had been done to my vehicle. She looked at the repair order and told me 2 oxygen sensors had been replaced and my vehicle was ready to go. I asked her about the catalytic converter and she said it did not appear to have been replaced. Well I was still trusting of Whitten Brothers so I left with the belief that my vehicle had been fixed. The next day my check engine light came back on. I took it to a shop here in South Hill and they told me that the catalytic converter was indeed bad. It's obvious that Whitten Brothers just turned my check engine light off and sent me on my way. I am very upset that they lied to me and did not fix my vehicle. I would have gladly done a 50/50 deal with them, like paying for the part and them putting it on. They should never have told me they were going to fix my problem and then not fix it. I wasted a whole day and money to drive to Richmond and back for nothing. I understand they were under no obligation to help me at all but they stepped up and said they would. But that was just to make me believe they were an outstanding dealership that stood behind their vehicles. I know I didn't get the extended warranty but a person expects to make it home before he has issues with the vehicle. Next time I will look for a dealer that really stand behind their sales.

    Does recommend this dealer

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  • Matt Audet
    November 12, 2016

    It was such a great experience working with Matt he was very knowledgeable and helpful. I am enjoying my new SUV. And yes I would recommend someon...


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    It was such a great experience working with Matt he was very knowledgeable and helpful. I am enjoying my new SUV. And yes I would recommend someone else.

    Does recommend this dealer

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  • Good Customer Service

    I had went to several dealerships trying to trade my car in for an SUV. Someone put a bug in my ear to come to Whitten Brothers for the hail sale...


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    I had went to several dealerships trying to trade my car in for an SUV. Someone put a bug in my ear to come to Whitten Brothers for the hail sale. Long story short the salesman M.E. Roberts took his time with me as well as his staff I was in my car the same day. Went to Hyundai on broad they didn't give me the time of day didn't even call me back. Whitten Brothers provided me with a SUV equipped with everything at a low price. I am greatly appreciative for Whitten Brothers. If you need a vehicle please contact M.E. Roberts

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service by Larry Cupp aka "Baseball!"
    August 15, 2016

    It was a wonderful purchasing experience for me, (I am now a proud owner of a new 2016 Dodge Charger SXT AWD), because of the knowledge, friendlin...


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    It was a wonderful purchasing experience for me, (I am now a proud owner of a new 2016 Dodge Charger SXT AWD), because of the knowledge, friendliness and overall professionalism shown individually and collectively by the Whitten Brother employees, specifically: Mr. Larry Cupp aka "Baseball", Mr. Robert Albert and Mr. Bob Darling (respectively). I will definitely recommend the Whitten Brothers Dealership to my family and friends!!

    Does recommend this dealer

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  • New purchase

    Bought a car from Curtis ,great experience, If you need a great new or used car,,go see Curtis he will make sure you find what your looking for. ...


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    Bought a car from Curtis ,great experience, If you need a great new or used car,,go see Curtis he will make sure you find what your looking for. Smooth easy process

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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