Putnam Chevrolet Buick GMC Cadillac

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Reviews

Average Ratings

4.8
230 lifetime reviews.
  • Shopping online

    Great customer services and responds quickly to inquiries.


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    Great customer services and responds quickly to inquiries.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • unfair pricing and bad management used to be good

    bought my traverse there and always service it there because an extended warranty but by the end of my coverage, i started to pay more attention, ...


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    bought my traverse there and always service it there because an extended warranty but by the end of my coverage, i started to pay more attention, i ask what was wrong with my car and their response; you are not even paying for it so why do you need to know, or the mechanic does not think this should be fix or not, first of all, yes im paying for it, second if im paying i should get an explanation if i want to, but since that happened i wasn't very happy so i look for another dealer, bad to, so went back to get some fix: electrical problem i thought, so they take 2 days to find out the problem, the manager calls me and tells me "ok we got it some cable was dirty and we clean it and the mechanics recommend you change the spark plugs and is going to be 800 plus tax" so i get really upset how is it so expensive to change the plugs and how they decided to change them, but got no answer they call the general manager because i did not want to pay for replacing the plugs but i still was getting charge for the diagnostic of the car, but they said this is a recommendation the computer doesn't show that, to what i said that in the past if your car was having electrical problems the first thing you did was clean or calibrated or change the plugs and that you don't need to be a mechanic for that, but the general manager did want nothing of that, he said that i always argue with them and that he remembers me form other times and that i always want to basically get the diagnostic for free, i don't mind to pay for the computer diagnostic but the computer only show a bad connection (the cable that was clean) but since cleaning a cable and charging some body 200 to clean a cable was not enough for them they also want me to spend another 600 changing the spark plugs and in the middle of all this they fix a recall with out my consent, because i will like to take the buissness elswhere but they decided to fix it again because i pay nothing. but this should be my saying not theirs. so this was my experience from hell at this dealer, so different from the treat you get when you buy the unit and for the first years under warranty after that BE READY FOR THE PUTNAM HELL

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service!

    This one was a routine service, oil change and basic inspection. It was explained to me that it will take more than 3 hours waiting, the service a...


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    This one was a routine service, oil change and basic inspection. It was explained to me that it will take more than 3 hours waiting, the service agent offer a ride or suggested a way to enjoy my time. Also, he gave me an estimated for the service. Once the service finished, he explained everything was performed in my car and the conditions. Paid for the service and I was ready to go. He was very courteous, very professional explaining anything I asked. Great service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Super Service at Putmam!

    Bill Benesi and his team are super! Always take care of my GMC and Cadillac on a moments notice.


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    Bill Benesi and his team are super! Always take care of my GMC and Cadillac on a moments notice.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • New Car detailing

    Hal the salesman was great, the finance guy was great, the service was terrible, I would fire the service person I dealt with. I ask him several t...


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    Hal the salesman was great, the finance guy was great, the service was terrible, I would fire the service person I dealt with. I ask him several times for a simple accommodation and ended up taking care of it myself while they (he and his supervisor) watched. I would not bring the car back to them, nor in all probability refer anyone there.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Fabulous Assistant service manage and staff

    Mark Gebhardt and the Putnam staff always take excellent care of my beautiful CTS. I am so glad they found the leak and were able to fix it in a t...


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    Mark Gebhardt and the Putnam staff always take excellent care of my beautiful CTS. I am so glad they found the leak and were able to fix it in a timely way and the loan of the SRX gave me a chance to drive a car I thought I might want to buy next time around. As it turned out, I discovered it is too big a car for me to comfortably handle, but the chance to try it was very much appreciated.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Positive Experience

    Pleasant people, did not get the hard sell. Sales office hard to find initially. I told them what I wanted and they showed it to me, no running ar...


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    Pleasant people, did not get the hard sell. Sales office hard to find initially. I told them what I wanted and they showed it to me, no running around. With all the technology in new cars, why is there still so much paper when it comes time to buy the vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I am a happy customer

    Already sent J. Rodrigues an email of gratitude, but will say more here short and sweet. Mr. Yi has been a solid supporter throughout this year. ...


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    Already sent J. Rodrigues an email of gratitude, but will say more here short and sweet. Mr. Yi has been a solid supporter throughout this year. I have experience some major repair difficulties for my truck, and throughout he has been an excellent advisor. Mr. Yi has offered supportive explanations of repairs needed, explaining alternative and the "causes and effects" as I will call it. Your repair staff has worked to promptly execute necessary repairs, minimizing any inconveniences for me due to lack of my regular transportation. You have a very busy shop, and with out a doubt due to the efforts and professionalism of Mr. Yi and the repair personnel I am today a happy customer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Latest visit

    Your guys in the Service Dept. are top notch. Leo always makes me feel like I'm the most important person there. He always gives me straight answ...


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    Your guys in the Service Dept. are top notch. Leo always makes me feel like I'm the most important person there. He always gives me straight answers and first class service. Thank you. Carl

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service and very organized

    Was a nice dealing with people at the dealership they answer all our question show us what we are looking for and help us with our new car setup ...


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    Was a nice dealing with people at the dealership they answer all our question show us what we are looking for and help us with our new car setup Bluetooth and OnStar. Keep up the good work

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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