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Richmond Ford Lincoln

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 8:00 PM

Richmond Ford Lincoln Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 8:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

At Richmond Ford Lincoln we don't want to sell you a new Ford or Lincoln, or a used vehicle, we want to find you the right vehicle. If for any reason we don't have the right vehicle in stock, we can usually get it within 48 hours.

...



Every New Ford or Lincoln comes with over $1,662 in Added Value and includes our exclusive 100,000 Mile Limited Warranty, New Owner's Seminar, Free State Inspections for Life, No Charge First Service, Extended Service Hours and $250 in service coupons. Ask about Driven +, our VIP maintenance package.

Used vehicles come with a 72 hour exchange policy and up to a 100,000 mile warranty. Richmond Ford, Driven By You!

"Richmond Ford...Driven By You!"

Reviews

4.8 out of 5 4.8
1154 lifetime reviews. Includes reviews of Richmond Ford Lincoln from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 8, 2019

    When we pulled into the lot Kevin Chilin came out to greet us. We talked about what kind of truck we were looking for and he went and got it. After a short... test drive I knew it was the one. Kevin made the buying process very easy. Bam Bam talked to us about different upgrades. We got the spray in bedliner, undercoating and ceramic paint coating. It all looks great. Dino Faupel did a great job on getting us the financing we needed. James Johnson did a great job at with the warranty and service packages and putting it all together. Great team effort. Thanks!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Bill! Thank you so much for your positive review. We are happy to hear about the excellent service you received and will pass that word along to ma...nagement.


    Worked with:
    Kevin Chillin

    Master Certified Product Specialist

    (5.0) 12 reviews

    James Johnson

    Fianance Manager

    (5.0) 62 reviews

    Justin Turner

    Master Certified Product Specialist

    (5.0) 8 reviews

    Dino Faupel

    Sales Manager

    (4.7) 83 reviews

  • 5.0 out of 5
    October 4, 2019

    # 1 seller goes above & beyond.. Kevin was very paient & it shows he care about his customers . He made it happen for me. My new Ford Edge

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review! We will be sure to pass this along to management.


    Worked with:
    Kevin Chillin

    Master Certified Product Specialist

    (5.0) 12 reviews

  • 5.0 out of 5
    September 27, 2019

    Johnny was outstanding in finding my perfect car and providing service over and beyond in making sure all my needs were met during the purchase process,... follow up, and my continued education concerning the benefits found in my new car. I can't recommend Richmond Ford snd Johnny highly enough!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle and thanks so much for your business! We're pleased to read that Johnny provided such an outstanding experience an...d we know he'll be happy to hear your feedback. Come back in for a New Owners Seminar if you'd like to learn even more about your new vehicle!


    Worked with:
    Dino Faupel

    Sales Manager

    (4.7) 83 reviews

    Jonathan Reed

    Master Certified Product Specialist

    NOT RATED

  • 5.0 out of 5
    September 22, 2019

    We had previous conversations with Jas about potentially purchasing a Lincoln. He had actually been willing to accommodate our busy schedules by coming... into work on a Sunday which was his regularly scheduled day-off. When arriving at the dealership, he had already set-up two vehicles for us to look at and test drive. His knowledge of the vehicles was unquestioned. He worked diligently to help us find the best vehicle for our family needs. As we asked our questions, he thoroughly answered each one with care. You could tell he WAS NOT all about the sale, rather more about what will work for us. After test driving the Lincoln Navigator, he searched his database to find one that was nearby since they did not have the exact model on the lot. Jas worked to make sure he found the EXACT match. He had the paperwork pre-started before we arrived so we would know exactly what type of price point we needed to consider. If you are going to Richmond Ford Lincoln to purchase a Lincoln, make sure you see Jas!! After finding our new Lincoln, we met with Christy who provided all our financial options. She was extremely friendly and very willing to explain all of the additional options we had to make our purchase complete, She helped make great suggestions that we will benefit from in the future. Upon the arrival of the vehicle, we went in to check-out the new SUV. Justin was in charge of a few services needed to prolong the value of the vehicle, Justin went out of his way to seek me out to explain how the process would work, thriving to make it happen within our time frame. Our experience at Richmond Ford Lincoln was top notch. We thank all that were involved in the process.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We really can't thank you enough for taking the time to write such a detailed review. Our team will always prioritize the needs of our guests over mak...ing a sale and we appreciate you recognizing our efforts. Don't forget to come back and see us for your complimentary first oil change and tire rotations.


    Worked with:
    Jasmeet Singh

    Master Certified Product Specialist

    (5.0) 52 reviews

    Jason Alfieri

    Service Advisor

    (5.0) 19 reviews

    Christy Nichols

    Finance Manager

    (4.6) 42 reviews

  • 5.0 out of 5
    September 19, 2019

    Bam Bam and the other guys were great. Jazz . . . should get 4.5 points. Simple thing: do as you say, say as you do. Or . . . let your yes be yes and your... no be no. Jaz kept promising things I wasn't sure he could follow through on. Jaz, err on the side of under-promise. At least with me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Congratulations on your new vehicle and thanks for this feedback here on DealerRater. We'll be sure to pass your review along to Jazz! Hope to see you... back soon for a New Owners Seminar.


    Worked with:
    Jasmeet Singh

    Master Certified Product Specialist

    (5.0) 52 reviews

    Christy Nichols

    Finance Manager

    (4.6) 42 reviews

  • 5.0 out of 5
    September 12, 2019

    Jazz and CJ were friendly, helpful and respectful to my father and me as we bought a 2020 Ford Explorer. I highly recommend Richmond Ford lincoln and these... salesmen in particular.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new 2020 Ford Explorer and thank you for this 5-star review. Your wonderful feedback has truly made our day! Come back soon fo...r a New Owners Seminar for an opportunity to learn even more about your new vehicle!


    Worked with:
    Jasmeet Singh

    Master Certified Product Specialist

    (5.0) 52 reviews

    James Johnson

    Fianance Manager

    (5.0) 62 reviews

  • 5.0 out of 5
    September 1, 2019

    This dealership understands what customer service is all about and Chris Paulk was a pleasure to work with. I dread buying cars and dealing with pushy... sales people, but Chris was the complete opposite of a traditional car salesman. If you're looking for a new or used Ford or Lincoln, I highly recommend Chris and Richmond Ford.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sarah, thank you for writing this kind review for our team! We always appreciate customer feedback, and we are pleased to hear that Chris provided a c...omfortable and welcoming visit. Thanks for your recommendation and 5-star ratings!


    Worked with:
    Evelyn Rivera

    Sales/Internet Manager

    (5.0) 14 reviews

    Chris Paulk

    Master Certified Product Specialist

    (5.0) 6 reviews

    Christy Nichols

    Finance Manager

    (4.6) 42 reviews

  • 5.0 out of 5
    August 27, 2019

    Kevin Chilin was extremely helpful and made the process go smooth. He was very patient! Highly recommend him if you need help selecting a new car!

    5.0 out of 5
    Customer Service
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the recommendation and outstanding feedback! It is reassuring to know that Kevin was able to provide you with a hassle-free and great ex...perience. Be sure to come back and see us for a New Owners Seminar if you have an interest in learning even more about your new vehicle!


    Worked with:
    Kevin Chillin

    Master Certified Product Specialist

    (5.0) 12 reviews

  • 5.0 out of 5
    August 16, 2019

    This is the first car buying experience I actually enjoyed. The guys there unbelievably great!! Chase Meredith was my salesman, very knowledgeable, personable... , all around great guy. Dino, Bam Bam, and James were A#1 as well. Even Jaz helped load an app onto my phone, just because he's a good guy. Thanks everyone, we love our new car!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle and thank you for the kind words. The fact that you had such a memorable experience is a true testament to the uni...que approach we take toward customer service. Be sure to come back for your complimentary first oil change and tire rotations!


    Worked with:
    Jasmeet Singh

    Master Certified Product Specialist

    (5.0) 52 reviews

    James Johnson

    Fianance Manager

    (5.0) 62 reviews

    Justin Turner

    Master Certified Product Specialist

    (5.0) 8 reviews

    Dino Faupel

    Sales Manager

    (4.7) 83 reviews

    Chase Meredith

    Master Certified Product Specialist

    NOT RATED

  • 5.0 out of 5
    August 12, 2019

    I bought my new Ford Explorer from Kevin. He made me feel comfortable and secure during the purchase. I felt like the Richmond Ford Lincoln dealership... took care of me from the start to finish. I won't be buying a future car from anywhere else.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the glowing feedback and congratulations on your new Ford Explorer. It was a pleasure to assist during your search for a vehicle and we're ...happy to hear that Kevin was able to provide such excellent service. Hope to see you back soon for a New Owners Seminar!


    Worked with:
    Kevin Chillin

    Master Certified Product Specialist

    (5.0) 12 reviews

    Dino Faupel

    Sales Manager

    (4.7) 83 reviews

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