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Reviews

Average Ratings

4.9
839 lifetime reviews. Includes reviews of Richmond Ford Lincoln from DealerRater.com
  • Good buying experience (but)
    May 21, 2017

    I would have giving 5 star (but) I still don't have my wheel lock key, or my siriusxm. Good people to work with. Thanks


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    I would have giving 5 star (but) I still don't have my wheel lock key, or my siriusxm. Good people to work with. Thanks

    Does recommend this dealer

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  • Best service for many years I had with this Rich. Ford.
    May 19, 2017

    I had been with Richmond Ford for many years but none of sale man had patience or cause problem, but Mark is an excellent and had patience to wri...

    Richmond Ford Lincoln

    Congratulations on your new vehicle and thank you for your positive review. Sorry to hear about the past communication issues but we're glad to re...


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    I had been with Richmond Ford for many years but none of sale man had patience or cause problem, but Mark is an excellent and had patience to write down everything to make sure I know what is going on compare with two years was worst service with other sale man would not write anything. I am highly recommend to recognize Mark for his friendly and work hard to get what I want. He understands how to communicate with me , Daryl did excellent to explain and understand my limit of payment and make sure I understand. He is an excellent and patience with me being a deaf and write everything like Mark did. I had difficult with other lady two years ago by refused to listen tome or took time to understand why I did not want. I am so thankful for both Mark and Daryl did excellent and make me happy to have new car which is best car I have now, Please recognize both of them for their excellent communication and service to deaf person. I will recommend anyone to Mark! Hope to see both next award !!

    Does recommend this dealer
    Richmond Ford Lincoln

    Congratulations on your new vehicle and thank you for your positive review. Sorry to hear about the past communication issues but we're glad to read that Mark and Daryl were able to assist. We hope to see you back for your complimentary first oil change and tire rotations!


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  • I was impressed and very pleased
    May 15, 2017

    A couple of weeks ago my purchase my 1st brand new car fresh of the lot. With the help of Ryan Bulkley. Ryan was very helpful and patient with me ...

    Richmond Ford Lincoln

    Congratulations on the purchase of your first new vehicle! We appreciate your business and will be sure to forward your feedback to Ryan. Come bac...


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    A couple of weeks ago my purchase my 1st brand new car fresh of the lot. With the help of Ryan Bulkley. Ryan was very helpful and patient with me and my needs. As long as he's working for Richmond ford this won't be my last time purchasing a new car from them.

    Does recommend this dealer
    Richmond Ford Lincoln

    Congratulations on the purchase of your first new vehicle! We appreciate your business and will be sure to forward your feedback to Ryan. Come back soon for a New Owners Seminar if you'd like to learn more about your new vehicle!


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  • Great buying experience and great people at Richmond Ford.
    May 11, 2017

    I purchased a new 2017 Explorer limited last month and it was such an enjoyable experience to work with the folks at Richmond Ford. Their custome...

    Richmond Ford Lincoln

    Thanks so much for your stellar feedback and five-star rating. Customer service is our top priority and we'll be sure to forward your review to th...


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    I purchased a new 2017 Explorer limited last month and it was such an enjoyable experience to work with the folks at Richmond Ford. Their customer service level exceeded my expectations and I've had multiple people from the store call me simply to check in and make sure everything is going well with the new car. I'll certainly be buying from them again in the future and servicing my vehicles at Richmond Ford.

    Does recommend this dealer
    Richmond Ford Lincoln

    Thanks so much for your stellar feedback and five-star rating. Customer service is our top priority and we'll be sure to forward your review to the rest of our team. We look forward to seeing you again down the road and don't forget to come back in for your complimentary first oil change and tire rotations!


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  • Honest, low pressure dealership with great prices
    May 5, 2017

    My wife and I live about an hour northwest of Washington DC. We had been looking at new cars for weeks but quickly grew tired of the dealers we vi...

    Richmond Ford Lincoln

    We can't begin to thank you enough for traveling all that way to visit our dealership, your business, and also for your stellar review. Sorry to h...


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    My wife and I live about an hour northwest of Washington DC. We had been looking at new cars for weeks but quickly grew tired of the dealers we visited in our local area because it seems they all took the same crooked car sales class. We would arrive to look at an advertised car, only to find that the car was already sold, our trade-in was worthless, we have to buy now because someone else really wants the car, the advertised price includes incentives that we did not qualify for, or there were hidden "dealer prep" fees that (in some cases) exceeded $1500. After reading reviews of Richmond Ford Lincoln, we decided to visit their dealership to look at a car they had advertised online, even though it was two hours away. Prior to making the trip, we called to insure the car was available and to verify the price. We were surprised to hear the price was exactly as advertised with no hidden fees and it would be waiting for us upon arrival. Our salesperson (James Johnson) was the most professional, honest and courteous salesperson we had ever met. At no time did he ever make us feel pressured or uncomfortable. The price we were offered for the new car was great and our trade-in offer was more than fair. During our visit, we were also impressed by Daryl Edgerton (finance manager) and Dino Faupel (sales manager). This dealership does everything right. They even kept the dealership open an extra hour and a half to finalize our purchase. We would definitely do business with them again. If you're tired of all the games and general lack of honesty from other dealerships, give Richmond Ford Lincoln a try. Even if it takes hours for you to get there, you will be happy.

    Does recommend this dealer
    Richmond Ford Lincoln

    We can't begin to thank you enough for traveling all that way to visit our dealership, your business, and also for your stellar review. Sorry to hear about the troubles you experienced at other dealerships but our team appreciated the opportunity to work with your family. Your kind words really mean a lot and truly reinforce our efforts to provide a unique customer service experience. Congratulations on your new vehicle and please do not hesitate to contact us again if there's anything we can do!


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  • Sales and Finance Guys were GREAT
    April 29, 2017

    I typically buy older used cars. This was my first time actually going to a dealership to purchase a new car. Irby did an excellent job guiding me...


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    I typically buy older used cars. This was my first time actually going to a dealership to purchase a new car. Irby did an excellent job guiding me through the whole process. I also appreciate the work James put in to get me financed through Ford Credit at a low APR. While my credit has improved a lot over the past few years I'm still not at that great or excellent point with my score. Even so, James was able to get me a low APR. I'm so glad I decided to stop by this dealership to purchase my first new car.

    Does recommend this dealer

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  • Almost went wrong - - but turned out PERFECT!
    April 27, 2017

    Thanks to Mark Revely (aka Hollywood) and the team at Richmond Ford Lincoln, I'm the proud owner of a sweet 2017 Lincoln MKC! The trade-in proce...

    Richmond Ford Lincoln

    Congratulations on your new 2017 Lincoln MKC! We apologize for the snafu but glad we could assist and get it figured out. Your five-star review me...


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    Thanks to Mark Revely (aka Hollywood) and the team at Richmond Ford Lincoln, I'm the proud owner of a sweet 2017 Lincoln MKC! The trade-in process went well. The new vehicle purchase was going well--until I realized I was in wrong vehicle...what a big snafu! All stepped up however, to find me the right vehicle and now I'm extremely happy. Individual shout out to Mark Revely (aka Hollywood), Dino Faupel, Sof Yahiaoui, Daryl Egerton, Mark Snider, and Chris Williams. You guys rock!! I would definitely recommend this dealership to friends and family. Michelle Lee Lewis, MBA

    Does recommend this dealer
    Richmond Ford Lincoln

    Congratulations on your new 2017 Lincoln MKC! We apologize for the snafu but glad we could assist and get it figured out. Your five-star review means a lot to our team and we look forward to seeing you again down the road!


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  • First Car Buyer/Great Experience
    April 26, 2017

    Richmond Ford Lincoln made my first car buying experience awesome. I worked closely with Alan Tuck also Dino, James and plenty of others. They we...

    Richmond Ford Lincoln

    Leslie, congratulations on the purchase of your first vehicle! That's such an exciting event and we really appreciate you visiting our dealership ...


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    Richmond Ford Lincoln made my first car buying experience awesome. I worked closely with Alan Tuck also Dino, James and plenty of others. They were all dedicated to helping me get exactly what I wanted. Alan even searched the lot multiple time looking for the car that I desired. The deal I received came with a great warranty plan and I feel that I can trust that they will help with whatever I may need done on my car in the future. I would definitely recommend that if you are in need of a car; go to this dealer! Leslie B

    Does recommend this dealer
    Richmond Ford Lincoln

    Leslie, congratulations on the purchase of your first vehicle! That's such an exciting event and we really appreciate you visiting our dealership for the occasion. Thanks for your recommendation and we hope to see you back for a New Owners Seminar soon!


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  • Wonderful surprising a simple blessing
    April 25, 2017

    I walked into Richmond Ford expecting to be denied for a car loan. My current car was on it's last leg. I was upside down with my current loan. My...

    Richmond Ford Lincoln

    Congratulations on your new vehicle and thank you for your five-star review! We're so glad to read that we were able to assist in getting you into...


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    I walked into Richmond Ford expecting to be denied for a car loan. My current car was on it's last leg. I was upside down with my current loan. My sales rep was Chris Barrack, a very sweet and compassionate young man. He work tiredlessly to get me a loan. He worked with his manager (Sof) and the finance accountant (James) and the 3 of them SUCCESSFULLY obtain a car for me. This was one of the greatest experiences I've ever had when trying to make such a mager purchase. I will never go any where else to get a vehicle and will highly recommend Richmond Ford to everyone I know. Thank youvso much.

    Does recommend this dealer
    Richmond Ford Lincoln

    Congratulations on your new vehicle and thank you for your five-star review! We're so glad to read that we were able to assist in getting you into your ideal vehicle. Come back soon for a New Owners Seminar!


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  • My 2017 Ford Focus
    April 22, 2017

    I have never had any one go to bat for me in the manner Ryan did!!!! Was looking at a used Focus an Fiesta and I couldn't believe my ears that he ...

    Richmond Ford Lincoln

    Thanks so much for your stellar review and five-star rating! We're so pleased to read your feedback and we will be sure to pass along your high pr...


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    I have never had any one go to bat for me in the manner Ryan did!!!! Was looking at a used Focus an Fiesta and I couldn't believe my ears that he not only got me APPROVED but, I wasn't getting a used car I was getting a brand new car!!!!! My 1st brand new car in my life and it would not have happened without Ryan You all got the mold breaker with him!!! What an amazing person all together Helpful, honest, and willing to go to the distance for his customers THANK YOU RYAN & RICHMOND FORD

    Does recommend this dealer
    Richmond Ford Lincoln

    Thanks so much for your stellar review and five-star rating! We're so pleased to read your feedback and we will be sure to pass along your high praises to Ryan. Come back and see us again soon for a New Owners Seminar if you'd like to learn more about your new Focus!


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