Volvo Cars of Richmond

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 22, 2020

    The WORST experience EVER, Lied to, taken advantage of and discriminated against!! I purchased a used vehicle, a BMW, on March 28th. During this I work... with Joey Devapalan the Sales Manager. Joey informed me the vehicle I was purchasing had a manufactory warranty of 5 years 50,000 miles. During this sales process Joey told me numerous times that warranty was still in place and I had absolutely nothing to worry about. In fact, we spoke about this situation for about 2 hours before I purchased the vehicle and did so based on his reassurance about being covered until April 22, 2021 or 50,000 miles. I then went into the finance and worked with Heidi Wajciechowski. She confirmed with me in and wrote on my sales envelope the 1st in service date of April 22, 2016 and said the warranty expires 5 years from this date. She also circled the date on the Auto Check and said here it is on the Auto Check. I started having some electrical issues with the onboard computer. I called BMW to set an appointment but the warranty had just expired on April 22, 2020 NOT 2021 like Haley said. I reached out to Haley Volvo, never heard back. I took the car to 2 repair shops for inspection. They said brakes were bad, the rear diff was leaking and thrust bushing cracking. I returned to Haley Volvo on May 15, 2020 the mourning I had the 2nd inspection done in writing to speak with Haley. Friday morning at around 10am I stepped inside the showroom. Sales greeted me and was very nice. I explained the situation about the factory warranty and then the issues which should have been covered my not only the warranty I was so posed to have but by the Haley 90-day warranty. Sales then went into the General Manager office, Kirby Fields. I watched them speak and you could see eye rolling etc. Sales returned and said we will take it. I asked what about my manufactory warranty I was told I had? The response was Kirby Fields will fix it. I asked to speak with him, but he refused, I was told he will call you. I was standing there but Kirby Fields refused to see me. No call Friday or Saturday. Monday car goes into service at Haley, calls me and asked what’s wrong with the car. I then ask to speak with Kirby again told he is out to lunch but will call me by the end of the day. Tuesday comes around and get a call from service, they said they replaced the brakes pads but nothing else, mind you they didn’t replace the rotors just the pads. They tell me the rear diff is leaking but that normal and keep an eye on it”. When something is leaking and you need to watch it, it’s not “normal”. I then say it needs to be fixed and service says let us ask Kirby Fields. I get a call back and they say, “nope not fixing it”. I ask to speak to Kirby Fields and he’s out to lunch again. I call the dealership and ask why wont he call me why does he refuse to talk to me, I am told he is out getting a “haircut” but will call me before the end of the day. Wednesday comes and still no call, so I decided to go get my car back. Went to service they bring the car out. When they received the car is was clean but its was filthy when returned to me, not a big deal but shows how i was being treated opposed to other customers. They didn’t replace the rotors and throw new pads on it and ask any brake shop if thats the right way. I then go inside to return the loaner car keys. Explained how upset I was, and they say hold on let me get Kirby Fields. They come back out, “Kirby is in a meeting”. I have never in my life meant Kirby Fields ever, I am not sure if it’s the way I look, the way I dress or any other reason, but he refuses to reach out, talk to me or meet with me. 5 days of no calls, been in person 2 times and he refused to see me. I don’t know if this how Haley does business by just hoping a situation will just go away but this is wrong on so many levels. Someone above General Manager, Kirby Fields, needs to investigate this and do the right thing.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Gary, we are so sorry to hear you had a bad experience at our Dealership. Tommy, our Fixed Operations Director, will be reaching out to you no l...ater than Tuesday. Hopefully we can work together to find a remedy for your vehicle issues. We strive to have every customer completely satisfied when leaving our dealership. Thank you for the feedback.

  • 5.0 out of 5
    February 24, 2020

    I had avery nice experience shopping for a volvo. I plan to purchase in March. I am definitely going to buy from Volvo of Richmond.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Frances, thank you for your five-star review! We look forward to assisting you with your purchase next month. Thank you for your business and time rev...iewing us.

  • January 4, 2014

    I have taken my Volvo to this dealer for preventive maintenance several times and the service is always excellent. I drive over 27,000 miles a year, so... I see the dealer frequently. Service is great and having the option to get a loaner or a ride in the shuttle makes it convenience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 21, 2019

    My service advisor (Bucky Mawyer) was absolutely outstanding throughout the entire process. He answered all of my questions and concerns very positively... and professionally. He shepherded my S60 through a windshield replacement, some maintenance work and saw to it that my car was returned to me freshly washed- vacuumed out and wiped down. (It hasn’t looked that good since the day I took delivery with Volvo of Richmond’s south side partner dealership Volvo of Midlothian. It almost looked like it had been detailed!) The technician that replaced my cracked windshield is Carey. He did a perfect job- it’s impossible to tell that it’s a replacement. The tech that did the maintenance work on my S60 (Joey) also did a superlative job. He was very thorough and Bucky kept me fully apprised of all work done and if any recommendations were noted. Fortunately my 2009 S60 SE only has 51,000 miles on it and only needed a rotate and balance of the tires. All in all, I couldn’t be more pleased with my visit. Bucky had a late model S80 loaner waiting for me at drop off and that added to the whole positive experience. Bucky and the service team at Volvo of Richmond deserve all praise!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so happy that you received the level of service that we strive to provide to every customer who enters our dealership. We hope to continue our ...working relationship with you and are looking forward to helping you with any other service needed for your S60

  • 5.0 out of 5
    February 18, 2019

    Bucky at Mooers Volvo on West Broad Street once again was extremely thorough in explanation of services that needed to be done, why they needed to be done,... and detailed discussion regarding pricing throughout the entire repair. I never felt oblivious as to what was being done with the repairs. Bucky contacted me frequently to give me updates and explain the repair process. Yet again, customer service and repair/body work exceeded expectations. I would highly recommend a volvo and this volvo location to anyone!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 14, 2019

    The sales team at Volvo of Richmond is outstanding. They took the time to walk through the details of the vehicle I had been researching (for several... months) and went above and beyond in making sure that I was comfortable and happy with my decision. They walked me through the entire setup of the vehicle and made sure I could handle the cruise control features (and all of the other incredible technology) while on the highway comfortably. I never felt rushed or like they did not have time to work with me. This is my first Volvo and have been blown away with the level of service and the vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 3, 2017

    I love everything about this dealership. They are the gold standard for all Volvo Service teams. I purchased my car from another dealer, but will not... take it back there ever, having worked with Volvo of Richmond. The service professionals keep you informed of the nature, expense and timing of the appointment. The shuttle team is punctual and personable, and the car comes back in great shape. Kudos all around. Special note that the dealership sent an email overview of the condition of the car, followed by an email and phone call post service. Great team.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 2, 2016

    I have found the dealership and its employees very professional, courteous and pleasure to deal with. I will definitely recommend them to my family and... friends.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2016

    Perry, our salesman, had a very friendly, helpful attitude, and was extremely knowledgeable of the product, a Volvo XC60. He listened to our needs, and... showed us exactly the right vehicle. He was not overly pushy, which was very surprising. We had the opportunity to go home and really think about it, rather than making us feel like we had to buy "today" to get the car. Perry had wonderful follow through using email and phone, and by the time we went back we knew what we wanted and he had it all cleaned up for us, still not knowing if we were definitely going to purchase it. When we finally decided to get it, he made the sale go smoothly, and gave us training on how to use all of the safety features, as well as the other "bells and whistles". Overall a great experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 3.0 out of 5
    July 28, 2015

    Was just what you expect buying a car. Terms changed as soon as I got there. Even the video that lured me there was edited upon arrival. Just stick to... you guns and you should be alright. I think having a back-up car helped me. Do your homework. All in all just a classic dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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