Reviews

Average Ratings

4.8
764 lifetime reviews. Includes reviews of Evans Toyota from DealerRater.com
  • Amazing customer Service; Jamie and Kyle

    We had Jamie for a sales person and she was absolutely amazing. She wasn't pushy but listened to what we were asking for and went with it. We we...

    Dealer Response

    Joy, we are happy to hear that your time spent with Jamie was pleasant. Congratulations on your new Toyota! If you have any questions or concerns ...


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    We had Jamie for a sales person and she was absolutely amazing. She wasn't pushy but listened to what we were asking for and went with it. We were sold on her as well as the car we purchased. We now have three Toyotas and will never deviate from that because of how we were treated as customers and the product of what we received.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Joy, we are happy to hear that your time spent with Jamie was pleasant. Congratulations on your new Toyota! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you again in the future! Regards, Evans Toyota Team


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  • A Home Run Every Time
    September 1, 2017

    We have purchased quite a few new and used vehicles from Evans Toyota, for use by ourselves and our children. Each time has felt like a home run b...

    Evans Toyota

    Thank you for the outstanding review and congratulations on your new Toyota! We are thrilled to hear that both Tony and Eric were patient and resp...


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    We have purchased quite a few new and used vehicles from Evans Toyota, for use by ourselves and our children. Each time has felt like a home run because of the quality of product, the purchasing process (including the cost), and the service provided after the dale. Yesterday we brought home our third Prius, with special thanks to Eric and Tony! They listened to us, were patient with our requests and respectful as we compared their deal with what was offered elsewhere. Best of all, they delivered on everything they promised. Here's to the start of another long term relationship with Evans!

    Does recommend this dealer
    Evans Toyota

    Thank you for the outstanding review and congratulations on your new Toyota! We are thrilled to hear that both Tony and Eric were patient and respectful when assisting you in finding the perfect vehicle. We wish you and your family many miles of happy driving! Warm Regards, The Evans Toyota Team


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  • Salesman and Dealership were wonderful to work with.
    August 27, 2017

    All the people at the dealership we worked with were very helpful and pleasant to work with. Castille Dewells was excellent! He worked with us, ...

    Evans Toyota

    Congratulations on your new vehicle! Thank you for taking the time to write such an amazing review about your time spent here at our dealership an...


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    All the people at the dealership we worked with were very helpful and pleasant to work with. Castille Dewells was excellent! He worked with us, was patient with us, and worked hard for us to get the exact car we wanted. He was in constant contact with us and even followed up with a call a day after we got the car. I would highly recommend Castille and Evans Toyota!

    Does recommend this dealer
    Evans Toyota

    Congratulations on your new vehicle! Thank you for taking the time to write such an amazing review about your time spent here at our dealership and with Castille. It is so great to hear Castille worked hard to find the perfect vehicle to fit your needs. We wish you many miles of happy driving! Warm Regards, The Evans Toyota Team


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  • Service on used hybrids could be improved.
    August 4, 2017

    Unfortunately, when buying a used hybrid from any source of seller, one is pigeon-holed in Fort Wayne, IN into having the maintenance performed by...

    Evans Toyota

    Hi there, Thank you for your feedback and we apologize for any and all inconvenience. We would truly appreciate the opportunity to speak with you...


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    Unfortunately, when buying a used hybrid from any source of seller, one is pigeon-holed in Fort Wayne, IN into having the maintenance performed by the dealership. With competition comes quality, a standard rule of economics. So as you guessed, no competition, no quality. To the mechanics credit, one has to be a computer tech as well as a mechanic to understand hybrids, to look intuitively,with experience, to the source of the issue, not just replace everything until the light is still on the dash. Essentially, Evans hybrid mechanics guess....a lot....at issues with the result being to replace, not repair, not fully understanding the root of the issue. Keep replacing until the light goes out. Try, try, again. Ft Wayne needs more hybrid repair competition.

    Does not recommend this dealer
    Came in for service or repair
    Evans Toyota

    Hi there, Thank you for your feedback and we apologize for any and all inconvenience. We would truly appreciate the opportunity to speak with you regarding your experience. Please contact our Customer Relations Manager, Kathy Waters, at (260) 443-4812 at your earliest convenience. We hope to hear from you soon. Warm Regards, The Evans Toyota Team


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  • Excellent, knowledgeable, caring, friendly
    August 4, 2017

    Our experience at Evans Toyota was great. Castille Dewells is a wonderful salesman. He made our experience in purchasing a new Highlander enjoyab...

    Evans Toyota

    Congratulations on your new Toyota Highlander and thank you for the outstanding review! We are so pleased to hear that Castille made purchasing yo...


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    Our experience at Evans Toyota was great. Castille Dewells is a wonderful salesman. He made our experience in purchasing a new Highlander enjoyable. I would definitely recommend him and Evans Toyota to any of my friends and family.

    Does recommend this dealer
    Evans Toyota

    Congratulations on your new Toyota Highlander and thank you for the outstanding review! We are so pleased to hear that Castille made purchasing your Highlander an enjoyable experience. We wish you many miles of happy driving! Warm Regards, The Evans Toyota Team


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  • Purchased a Camery Hybrid
    July 23, 2017

    The sales person Jeremy Goldsworthy was extremely courteous, friendly and knowledgeable. He sold us the car we needed and wanted. They cleaned ...

    Evans Toyota

    Congratulations on your brand new Toyota Camry Hybrid! Thank you for taking the time to write about your experience. It's great to know that Jerem...


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    The sales person Jeremy Goldsworthy was extremely courteous, friendly and knowledgeable. He sold us the car we needed and wanted. They cleaned and prepped the car and filled the gas tank and we drove it home within a few hours our arrival.

    Does recommend this dealer
    Evans Toyota

    Congratulations on your brand new Toyota Camry Hybrid! Thank you for taking the time to write about your experience. It's great to know that Jeremy was able to provide you with friendly and knowledgeable service. Come back and visit us again, soon! Warm Regards, The Evans Toyota Team


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  • Excellent in every way.
    July 21, 2017

    The dealership closed at 8pm and I arrived at 7pm. My salesman, sales manager, business manager, and the detail guy ALL stayed until 10pm to compl...

    Evans Toyota

    Hi Jackie, Thank you so much for taking the time to write such an amazing review about your recent visit here at Evans Toyota! We are so pleased ...


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    The dealership closed at 8pm and I arrived at 7pm. My salesman, sales manager, business manager, and the detail guy ALL stayed until 10pm to complete the sale. That's true dedication. They were all concerned about my satisfaction! Terrence was the guy that detailed the car before I drove it away. He was covered in sweat! That's how hard he worked to make the car perfect for me! Gary swiftly took me through the finance process. Tony went the extra step to check into insurance rates for me. Enrique called the next day to make sure I was still happy with my purchase and leave his personal contact in case of questions or concerns. Highly recommend Evans Toyota!

    Does recommend this dealer
    Evans Toyota

    Hi Jackie, Thank you so much for taking the time to write such an amazing review about your recent visit here at Evans Toyota! We are so pleased that our team was able to provide you with such exceptional service. We hope your new Toyota brings you many miles of happy driving! Warm Regards, The Evans Toyota Team


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  • Rude Parts Department Associate
    July 19, 2017

    I ordered a cargo net for my 4Runner that was difficult to install, got in the way of the cargo tray, and was too loose and flimsy to hold anythin...

    Evans Toyota

    Thank you for your feedback. We do have a 30 day return policy that we must follow. Please feel free to reach out to our Customer Relations Manage...


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    I ordered a cargo net for my 4Runner that was difficult to install, got in the way of the cargo tray, and was too loose and flimsy to hold anything. I tried to return it, but the dealer refused because it was past 30 days. This part is something that you have to try to use a few times before you realize ultimately it's junk. Beware of ordering anything from this dealership.

    Does not recommend this dealer
    Came in for service or repair
    Evans Toyota

    Thank you for your feedback. We do have a 30 day return policy that we must follow. Please feel free to reach out to our Customer Relations Manager, Kathy Waters, at her direct line (260) 443-4812 for any further questions or concerns. Warm Regards, The Evans Toyota Team


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  • Friendly service and a fair deal.
    July 15, 2017

    I had a very positive experience at Evans Toyota. The salesman who helped me, Castille Dewells, got me a fair deal on a RAV4 that I'm super excit...

    Evans Toyota

    Congratulations on your RAV4, Tyler! Thank you for taking the time to write such an amazing review about your recent visit at Evans Toyota. We are...


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    I had a very positive experience at Evans Toyota. The salesman who helped me, Castille Dewells, got me a fair deal on a RAV4 that I'm super excited about. Thanks much!

    Does recommend this dealer
    Evans Toyota

    Congratulations on your RAV4, Tyler! Thank you for taking the time to write such an amazing review about your recent visit at Evans Toyota. We are thrilled to hear Castille was able to assist in finding the perfect vehicle to find your needs. Warm Regards, The Evans Toyota Team


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  • Perfect Car Perfect Price
    July 12, 2017

    I highly recommend Evans Toyota. All staff were knowledgeable and accommodated our specific needs. Jacob helped us find an excellent car for our 1...

    Evans Toyota

    Hi Janelle, Thank you for taking the time to write such an amazing review! We are thrilled to hear Jacob and our team provided you and your famil...


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    I highly recommend Evans Toyota. All staff were knowledgeable and accommodated our specific needs. Jacob helped us find an excellent car for our 16yo. He was extremely helpful and worked with our budget to find a safe 1st car for our son.

    Does recommend this dealer
    Evans Toyota

    Hi Janelle, Thank you for taking the time to write such an amazing review! We are thrilled to hear Jacob and our team provided you and your family with exactly what you needed during your time here at Evans Toyota. We hope your son's vehicle brings him many miles of happy driving! Warm Regards, The Evans Toyota Team


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