Merle Kelly Ford Lincoln

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
29 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 9, 2019

    service guy was unresponsive and rude - told me he was to busy to work on my truck and that he did not want to deal with my insurance (Farmers) and I... should find someone else to work on my truck

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 17, 2018

    I bought a 2015 Ford Focus a few months ago from Merle Kelly Ford and I am very happy with the service I received from my Salesman and the Service Department.... My car had an issue when I test drove it, both Scott and Dick assured me that Ford would take care of the problem, so I bought it. It took several tests, but Derick made sure to find the problem and it was completely repaired. I love my new car and will definitely go back to Merle Kelly for my next car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the 5 star review and and kind words. We greatly appreciate you sharing your Merle Kelly Ford experience. If there's ever anything else ...we can do for you when it comes to your vehicle please let us know!

  • May 7, 2018

    They take great care of customers. Gave me a great trade value, great price on their truck. They also switched everything for me as I finished paperwork.... I came from 3 hours away and they facilitated the out of state purchase headaches. Adam is a great salesman there. He will take good care of you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Chris - Thank you for the kind words and sharing your experience with our dealership. If you need anything else, please don't hesitate to reach out... to us. Thank you again!

  • 5.0 out of 5
    July 6, 2018

    Adam really listened to what i was looking for and went all out to find and or make my new beautiful F150 truck. Thank You!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star review and kind words. Glad to hear you're happy with your truck and had a pleasant Merle Kelly Ford experience. If there's a...nything else we can do for you please don't hesitate to reach out to us!

  • 5.0 out of 5
    September 29, 2017

    Was searching for family size SUV through cars.com and found what we were looking for at Merle Kelly. David and Kevin were very easy to work with, no... pressure at all, small town environment. They worked with us to take the vehicle for the night (and we live 2hrs away) to see how we liked it. Next day we purchased, which that process was very easy and quick. Highly recommend Merle Kelly.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Zach - Thank you for the 5 star review of your Merle Kelly Ford experience. If there's every any questions or issues with your vehicle, please do... not hesitate to contact David or Kevin. Thank you again for shopping with Merle Kelly Ford!

  • 5.0 out of 5
    June 8, 2017

    David went above and beyond to help us find the vehicle we was looking for. He was very kind, patience and courteous.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Michelle - Thank you for the kind words. David and all of us at Merle Kelly Ford appreciate your business and you taking time out of your day to share... your experience. If you ever have any questions, please don't hesitate to contact us.

  • 5.0 out of 5
    February 25, 2017

    We love our new Town and Country Touring! The TEAM at Merle Kelly and David our salesman did an amazing job getting everything done and making sure we... stayed informed thoughout the entire process. We had been to several dealerships and we're very uncomfortable by the time we left. But this was truly a great experience for us (No Pressure)! I would recommend them to anyone for their future vehicle needs! Thanks for everything!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Melissa - Thank you for sharing your experience and kind words. If you need any help or have any questions, please don't hesitate to reach out to us.... Thank you again!

  • 5.0 out of 5
    December 28, 2016

    They were very helpful but didn't have a car that I wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience. Hopefully you will keep us in mind for your next vehicle purchase.

  • 5.0 out of 5
    September 18, 2016

    It was time to replace my 2000 Honda Odyssey van and searching Autotrader.com and dealers like Carmax just frustrated me to no end. I heard about cars.com... and gave it a try. The exact vehicle I was looking for popped up the first time I searched at Merle Kelly Ford in Chanute, KS. This dealership turned out to be unlike any car dealer I have dealt with. They provided friendly, low pressure service and I went home with a 2011 Toyota Sienna at a very fair price. They were easy to work with and made me very comfortable dealing with them. I would definitely buy from them again and will recommend them and Cars.com to friends.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Chuck - Thank you for sharing your experience and kind words. Hopefully the vehicle is still treating you well. If you have any questions or issues,... please don't hesitate to reach out to us. Thank you again!

  • 5.0 out of 5
    June 19, 2016

    For the first time in my long life, I had to purchase a vehicle on my own. I was sure I couldn't do it but with the great help of Joey Clark,Dan Kelly,... and Jeff helping with financing. It was a great experience. Joey knew what my situation was and it worked with me every step of the way. I want to thank each and every one of them for such a wonderful experience and I love love love my car. Deb Jones Chanute Ks.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Deb - Thank you for sharing your experience and the kind words. Hopefully the vehicle is still treating you well. If you have any questions or issues..., please don't hesitate to reach out to us. Thank you again!

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