New 866-613-1164 Dealer Website
Used 866-913-9545 Email Dealer
Service 866-302-9631

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

5.0
Average based on 21 reviews
  • Excellent Service!

    It has been a rough few years financially, so I figured my credit had really suffered and chances of getting a vehicle to replace my old 99 Pontia...


    Show Full Review

    It has been a rough few years financially, so I figured my credit had really suffered and chances of getting a vehicle to replace my old 99 Pontiac was out of the question. I took a chance and tried a dealer 2 hours away, and that was a disaster. There were too many "red flags" and pressure to buy new. I waited a few days and tried Merle Kelly in Chanute Kansas just a few miles from where I live. They were AWESOME! David Hart is my salesperson, and I felt absolutely no pressure. I told him what my budget could handle and what I was interested in. The vehicle was waiting for me even before I arrived! David and Sales Manager Jeff Lassman even stayed after closing to make sure everything was right. All of the paperwork was clearly explained, David made sure I was happy with my choice and assured me of service after the sale. If you are looking for new or used, I HIGHLY recommend contacting David Hart. He is professional, knowledgeable, friendly, and ready to help. Those are qualities that makes the sale, no matter what vehicle you are looking to buy. The website is nicely put together with profiles of the staff. That also made it easier, as I knew who I was working with. I'm am glad I bought my vehicle at Merle Kelly in Chanute, and you will be too.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • My buying experience at Merle Kelly Ford

    It was time to replace my 2000 Honda Odyssey van and searching Autotrader.com and dealers like Carmax just frustrated me to no end. I heard about...


    Show Full Review

    It was time to replace my 2000 Honda Odyssey van and searching Autotrader.com and dealers like Carmax just frustrated me to no end. I heard about cars.com and gave it a try. The exact vehicle I was looking for popped up the first time I searched at Merle Kelly Ford in Chanute, KS. This dealership turned out to be unlike any car dealer I have dealt with. They provided friendly, low pressure service and I went home with a 2011 Toyota Sienna at a very fair price. They were easy to work with and made me very comfortable dealing with them. I would definitely buy from them again and will recommend them and Cars.com to friends.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • AMAZING PEOPLE

    For the first time in my long life, I had to purchase a vehicle on my own. I was sure I couldn't do it but with the great help of Joey Clark,Dan K...


    Show Full Review

    For the first time in my long life, I had to purchase a vehicle on my own. I was sure I couldn't do it but with the great help of Joey Clark,Dan Kelly, and Jeff helping with financing. It was a great experience. Joey knew what my situation was and it worked with me every step of the way. I want to thank each and every one of them for such a wonderful experience and I love love love my car. Deb Jones Chanute Ks.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Courtesy/Professionalism/Exceptional Service

    We have dealt with Merle Kelly Ford since 1994 and to date the service has been outstanding. Dick Kelly went above and beyond to assist in our veh...

    Dealer Response

    Larry & Laurel, we really appreciate your kind words & loyalty to Merle Kelly Ford. We really pride ourselves with our fantastic customer service ...


    Show Full Review

    We have dealt with Merle Kelly Ford since 1994 and to date the service has been outstanding. Dick Kelly went above and beyond to assist in our vehicle problem/s. The Service Department has been outstanding and I would highly recommend this Ford Dealership. Derek Kelly and Jim Solander (Service) have both been courteous and have given exceptional service. Ali Robinson (Sales) is always courteous and has a smile on her face every time that we have been to the dealership.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Larry & Laurel, we really appreciate your kind words & loyalty to Merle Kelly Ford. We really pride ourselves with our fantastic customer service and appreciate you voicing your opinions for others to experience! Thank you!


    Hide Full Review
  • Thanks Joey -great deal/excellent service!

    I had an excellent buying experience with Joey at Merle Kelly Ford. I'd definitely recommend them for the best deal in the area!

    Dealer Response

    Thank you for the great review Amy, we really appreciate your business and look forward to serving you in the future! :)


    Show Full Review

    I had an excellent buying experience with Joey at Merle Kelly Ford. I'd definitely recommend them for the best deal in the area!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review Amy, we really appreciate your business and look forward to serving you in the future! :)


    Hide Full Review
  • Great attention and service!!

    Everyone was very friendly! I haven't done this in a long time, but David, my salesperson made it very painless!! Thank you!!

    Dealer Response

    Thank you for the kind review! It was our pleasure to serve you, Thanks again for choosing Merle Kelly Ford.


    Show Full Review

    Everyone was very friendly! I haven't done this in a long time, but David, my salesperson made it very painless!! Thank you!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind review! It was our pleasure to serve you, Thanks again for choosing Merle Kelly Ford.


    Hide Full Review
  • Hassle free.

    Went to look for a specific truck. Found it here. The dealership was easy to work with. Our salesman, Dave Hamilton, did a great job. Gave us a gr...

    Dealer Response

    Thank you for the review! At Merle Kelly we pride ourselves on a no Baloney tactic to provide you with a stress-free purchasing enviroment! Thanks...


    Show Full Review

    Went to look for a specific truck. Found it here. The dealership was easy to work with. Our salesman, Dave Hamilton, did a great job. Gave us a great deal right off without a lot of drama. This wasn't an " auction" like you get at big city dealerships.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! At Merle Kelly we pride ourselves on a no Baloney tactic to provide you with a stress-free purchasing enviroment! Thanks again.


    Hide Full Review
  • amazing experience

    Our salesman Dave Hamilton was awesome! He made the buying process easy and comfortable. We highly recommend Merle Kelly ford and the service dep...

    Dealer Response

    Thanks for the review Rebecca! We like to handle business with a "no baloney" tactic to provide you a better buying experience. Thank you for choo...


    Show Full Review

    Our salesman Dave Hamilton was awesome! He made the buying process easy and comfortable. We highly recommend Merle Kelly ford and the service department was professional and explains everything in a manner that we can understand when we have our vehicle serviced there

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review Rebecca! We like to handle business with a "no baloney" tactic to provide you a better buying experience. Thank you for choosing Merle Kelly Ford!


    Hide Full Review
  • Ali Robinson

    Ali Robinson is very kind and v e y helpful my husband's truck broke down and we were shareing my truck for about a month we noticed a little silv...


    Show Full Review

    Ali Robinson is very kind and v e y helpful my husband's truck broke down and we were shareing my truck for about a month we noticed a little silver Ford ranger that caught our eye so we went inside and Ali was the first one to greet us ... she gave us all the info on the truck so about a week later we came back and bought it it have a few little miner thing's that needed fixed so they let us use a rental car till ours was fixed I just want to say thank you to Ali Robinson for being there for us. I will recommend you to our friends if they need new cars

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Joey Clark did a good job going over the vehicles

    Joey Clark did a good job going over the vehicles I was looking at.


    Show Full Review

    Joey Clark did a good job going over the vehicles I was looking at.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review