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Reviews

Average Ratings

5.0
23 lifetime reviews.
  • Awesome Dealership

    We love our new Town and Country Touring! The TEAM at Merle Kelly and David our salesman did an amazing job getting everything done and making sur...

    Dealer Response

    Melissa - Thank you for sharing your experience and kind words. If you need any help or have any questions, please don't hesitate to reach out t...


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    We love our new Town and Country Touring! The TEAM at Merle Kelly and David our salesman did an amazing job getting everything done and making sure we stayed informed thoughout the entire process. We had been to several dealerships and we're very uncomfortable by the time we left. But this was truly a great experience for us (No Pressure)! I would recommend them to anyone for their future vehicle needs! Thanks for everything!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Melissa - Thank you for sharing your experience and kind words. If you need any help or have any questions, please don't hesitate to reach out to us. Thank you again!


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  • Merle Kelly Lincoln

    They were very helpful but didn't have a car that I wanted.

    Dealer Response

    Thank you for sharing your experience. Hopefully you will keep us in mind for your next vehicle purchase.


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    They were very helpful but didn't have a car that I wanted.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience. Hopefully you will keep us in mind for your next vehicle purchase.


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  • My buying experience at Merle Kelly Ford

    It was time to replace my 2000 Honda Odyssey van and searching Autotrader.com and dealers like Carmax just frustrated me to no end. I heard about...

    Dealer Response

    Chuck - Thank you for sharing your experience and kind words. Hopefully the vehicle is still treating you well. If you have any questions or iss...


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    It was time to replace my 2000 Honda Odyssey van and searching Autotrader.com and dealers like Carmax just frustrated me to no end. I heard about cars.com and gave it a try. The exact vehicle I was looking for popped up the first time I searched at Merle Kelly Ford in Chanute, KS. This dealership turned out to be unlike any car dealer I have dealt with. They provided friendly, low pressure service and I went home with a 2011 Toyota Sienna at a very fair price. They were easy to work with and made me very comfortable dealing with them. I would definitely buy from them again and will recommend them and Cars.com to friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chuck - Thank you for sharing your experience and kind words. Hopefully the vehicle is still treating you well. If you have any questions or issues, please don't hesitate to reach out to us. Thank you again!


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  • AMAZING PEOPLE

    For the first time in my long life, I had to purchase a vehicle on my own. I was sure I couldn't do it but with the great help of Joey Clark,Dan K...

    Dealer Response

    Deb - Thank you for sharing your experience and the kind words. Hopefully the vehicle is still treating you well. If you have any questions or is...


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    For the first time in my long life, I had to purchase a vehicle on my own. I was sure I couldn't do it but with the great help of Joey Clark,Dan Kelly, and Jeff helping with financing. It was a great experience. Joey knew what my situation was and it worked with me every step of the way. I want to thank each and every one of them for such a wonderful experience and I love love love my car. Deb Jones Chanute Ks.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Deb - Thank you for sharing your experience and the kind words. Hopefully the vehicle is still treating you well. If you have any questions or issues, please don't hesitate to reach out to us. Thank you again!


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  • Courtesy/Professionalism/Exceptional Service

    We have dealt with Merle Kelly Ford since 1994 and to date the service has been outstanding. Dick Kelly went above and beyond to assist in our veh...

    Dealer Response

    Larry & Laurel, we really appreciate your kind words & loyalty to Merle Kelly Ford. We really pride ourselves with our fantastic customer service ...


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    We have dealt with Merle Kelly Ford since 1994 and to date the service has been outstanding. Dick Kelly went above and beyond to assist in our vehicle problem/s. The Service Department has been outstanding and I would highly recommend this Ford Dealership. Derek Kelly and Jim Solander (Service) have both been courteous and have given exceptional service. Ali Robinson (Sales) is always courteous and has a smile on her face every time that we have been to the dealership.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Larry & Laurel, we really appreciate your kind words & loyalty to Merle Kelly Ford. We really pride ourselves with our fantastic customer service and appreciate you voicing your opinions for others to experience! Thank you!


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  • Thanks Joey -great deal/excellent service!

    I had an excellent buying experience with Joey at Merle Kelly Ford. I'd definitely recommend them for the best deal in the area!

    Dealer Response

    Thank you for the great review Amy, we really appreciate your business and look forward to serving you in the future! :)


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    I had an excellent buying experience with Joey at Merle Kelly Ford. I'd definitely recommend them for the best deal in the area!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review Amy, we really appreciate your business and look forward to serving you in the future! :)


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  • Great attention and service!!

    Everyone was very friendly! I haven't done this in a long time, but David, my salesperson made it very painless!! Thank you!!

    Dealer Response

    Thank you for the kind review! It was our pleasure to serve you, Thanks again for choosing Merle Kelly Ford.


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    Everyone was very friendly! I haven't done this in a long time, but David, my salesperson made it very painless!! Thank you!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind review! It was our pleasure to serve you, Thanks again for choosing Merle Kelly Ford.


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  • Hassle free.

    Went to look for a specific truck. Found it here. The dealership was easy to work with. Our salesman, Dave Hamilton, did a great job. Gave us a gr...

    Dealer Response

    Thank you for the review! At Merle Kelly we pride ourselves on a no Baloney tactic to provide you with a stress-free purchasing enviroment! Thanks...


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    Went to look for a specific truck. Found it here. The dealership was easy to work with. Our salesman, Dave Hamilton, did a great job. Gave us a great deal right off without a lot of drama. This wasn't an " auction" like you get at big city dealerships.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! At Merle Kelly we pride ourselves on a no Baloney tactic to provide you with a stress-free purchasing enviroment! Thanks again.


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  • amazing experience

    Our salesman Dave Hamilton was awesome! He made the buying process easy and comfortable. We highly recommend Merle Kelly ford and the service dep...

    Dealer Response

    Thanks for the review Rebecca! We like to handle business with a "no baloney" tactic to provide you a better buying experience. Thank you for choo...


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    Our salesman Dave Hamilton was awesome! He made the buying process easy and comfortable. We highly recommend Merle Kelly ford and the service department was professional and explains everything in a manner that we can understand when we have our vehicle serviced there

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review Rebecca! We like to handle business with a "no baloney" tactic to provide you a better buying experience. Thank you for choosing Merle Kelly Ford!


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  • Ali Robinson

    Ali Robinson is very kind and v e y helpful my husband's truck broke down and we were shareing my truck for about a month we noticed a little silv...

    Dealer Response

    Thank you for the kind words. We appreciate it.


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    Ali Robinson is very kind and v e y helpful my husband's truck broke down and we were shareing my truck for about a month we noticed a little silver Ford ranger that caught our eye so we went inside and Ali was the first one to greet us ... she gave us all the info on the truck so about a week later we came back and bought it it have a few little miner thing's that needed fixed so they let us use a rental car till ours was fixed I just want to say thank you to Ali Robinson for being there for us. I will recommend you to our friends if they need new cars

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words. We appreciate it.


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