My overall car buying experience was ABSOLUTELY HORRIBLE!!! To be honest, if it were not for Ms. Linda (the financial manager; (I think that's her title))... I would have walked away. I drove from Louisville 1 hour 50 minutes to pick up the car only to be treated like I didn't matter. Long story short, I was working via email with Scott Saye my salesman. To be very honest, I had no issues with Scotte via email, text or phone. He was very patient because I had a lot of questions as well as reservations and he assured me that everything would be good. Several times throughout the week I was supposed to come to the dealership but it was postponed due to not having proper documents from my credit union. Fast fwd. I received my documents to proceed late Friday 4pm central time. I arrived at Champion about 6:30pm. Upon, arrival I was greeted by Scotte and we proceeded to complete all loose ends (signatures from me and spouse). One thing that Scotte did that was somewhat off putting was he talked thru me to my spouse. For example: "he needs to sign here" instead of saying, "can you sign here". My spouse was in the seat next to me. Anyways, all the documents up until this point showed that the mileage on the vehicle was 10 miles. The way it was advertised online and all my paperwork. (i realized later some documents had 35 miles). My husband ask for keys to the vehicle and scotte stated the keys were in the CX5. My husband went to the Mazda started it and noticed the vehicle had 184 miles on it. My spouse came back in and said "hey man this car has almost 200 miles on it" and demanded to know WHY. (my husbands voice is deep and carries)...Scotte shrugged his shoulders and said he didn't know why (that is the wrong answer and body gesture) and proceeded to tell my husband not to be rude. My husband told me to get my things b/c we were going to leave and Scotte told us "bye". Really, "BYE" and then some other choice words and Scotte ultimately dropped the folder and stormed out of the building. WOW, really? To many 184 miles may seem very petty and that is fine. However, it was a huge difference from being advertised as 10 miles. This could've been handled differently. This let me know that he didn't care about my EXPERIENCE and that he only cared about selling the car. Ultimately, I ended up with the car that I have been researching for the last 2 years. However, the NEW CAR BUYING EXPERIENCE has been a NIGHTMARE. I didn't get a PICTURE at the dealership as a new customer with my new car. I didn't get let me show you the features of your car or anything. I mean it was AWFUL. I somehow still feel cheated. I ended up leaving with the vehicle because I was tired of searching for the best deal. It is not the PRODUCT it is the people selling the PRODUCT that made it a horrible experience. Again, I would rate my experience a 1 but I had to bump it up based on my interaction with Ms. Linda. Jim the sales manager also made a slight monetary gesture in order for me to drive off the lot but I feel they still missed the BIG picture. I was told that Scotte had an event that evening and he was being inconvenienced by staying late. Is that my fault as the customer? I should be excited about my car and I am still traumatized by the lack of professionalism. I did leave a message with GM and he returned my call. Thanks
Fastlane Service As always, I took our ‘17 MKX into Fastlane at Champion Ford/Lincoln for regular service. The staff got me in and out in an expedient... fashion and completed the service and delivered my freshly washed vehicle, while I enjoyed a cup of coffee and caught up with the morning paper. Thank You
Dean, Thanks so much for the feedback and your patronage. We value your time and business. I'll pass the good news along to my staff. Sincerely, ...Duke Brubaker General Manager
Bad luck overshadowed by excellent service!! when my 14' f-150 eco-boost threw a rod and left me stranded on I-64 ,the Ford roadside assistance towed us... to Champion Friday night around mid-night. Figuring on a huge battle and repair bill, I was totally proven wrong. My truck was evaluated diagnosed and an estimate was prepared by 1 pm on Saturday...impressive feat no. 1. Secondly Denise in service ran everything through the Ford extended warranty plan I purchased, Everything covered no questions asked impressive feat No 2. Third I spoke with Jerry about trading the tuck off on a brand new one, figuring I would get a low ball offer, on a disabled trade... wrong again. Jerry offered a more than fair trade in value and found the exact truck I wanted to trade for in less than 2 hours. He met all my requests ,no haggling, went above and beyond to pick me up and drop me off at the rental car location, couldn't ask to be treated any better. then the last impressive feat was sweet Ms. Linda who made all the financing painless. She got me a super deal and helped me get almost 2k in credit from my existing unused extended warranty coverage, that I would have never know I was entitled to. Quick, Precise, Professional, Honest and Personal Service... that's what makes a CHAMPION.
Thanks so much for your kind review. We appreciate the details account of your experience. I'm glad our employees from Denise to Linda gave you an ex...perience worthy of calling a CHAMPION experience! It was nice chatting with you when you left, and we look forward to seeing you again down the road. Sincerely, Duke Brubaker General Manager
I was unsure about buying a Ford Fusion but I loved the look and after talking to our salesman Andrew Davis, I was sure, he was so informative and helpful... and so was Mr.Maggard!!
Cynthia, Thanks so much for the business! We appreciate the kind feedback. Andrew and Jerry work hard for our customers, so we are thrilled you hav...e recognized that. Thanks again, Duke Brubaker General Manager
Bought my 2010 Prius from them on March 3, 2018. Looked at car earlier in the week, but something seemed “off” about the car. However, it was very rainy... and humid the first time I looked at the car. Saw they still had the car on the 3rd, and felt it was worth a second look. All the quirks from the first day had disappeared. Found out the car just needed a complete tune up and the throttle body cleaned. I spent about 4 hours getting things right, and now the car does exactly as it is designed to. Ernie and the rest of the staff will take care of you. Their hometown, “good ole boy” demeanor will make you feel right at home. Whenever it is time to buy another car, I will shop with them again. Thanks again to everyone at the dealer for making the buying process so comfortable.
Donald, Thanks for making the decision to purchase your vehicle at Champion in Owensboro. I'm happy we gave you a 5-star experience. Please let us ...know next time you need a vehicle. Sincerely, Duke Brubaker General Manager
Great experience buying a vehicle at Champion Ford Had been shopping around for a vehicle (4x4 or AWD). Was a little uncertain on exactly what I wanted.... Went to Champion Ford here in Owensboro and found a couple of vehicles I was interested in. Met Scott Saye and Jim Monanteras. They were both very helpful in answering any questions. Test drove the vehicles and settled on the Ford Edge. Scott sealed the deal and made the buying process easy and simple. One thing that really impressed me during the process was there was no pressure to buy (unlike alot of other places). I would recommend the Champion Team to anyone for their next vehicle purchase !
Lewis, Thanks for the detailed and awesome review! We truly appreciate your business. I'll pass along your kind words to my team. Sincerely, Duke ...Brubaker General Manager
Overall great experience Had an absolute great buying experience. Scott Saye was very helpful and knowledgeable with all questions that I had. Handled... everything quickly and was very professional. It was my very first F-150 and it won't be my last. Thanks Scott
Thanks for the kind review. We appreciate your business greatly! Enjoy your awesome #1 selling F-150, welcome to the family. Duke Brubaker General M...anager
Scott was great to work with. I?ll be returning for all my vehicle needs.
Amanda, Thanks so much for the kind words. We look forward to seeing you in the future. Sincerely, Duke Brubaker General Manager
Recall work done. Also had oil change and tire rotation. I didn't get the estimate I needed for some cosmetic work on the interior.
Jey, Thanks for the feedback and the 5-star rating! We appreciate your service work. I'll reach out to the service dept. and have them follow up wi...th you regarding the interior work. Thanks again, Duke Brubaker General Manager
I have been having my vehicle serviced and repaired at Champion Ford for more than a dozen years and have never had to return because they failed to repair... as needed. They have always been friendly, helpful, and kept me informed during the process.
John, That's great news! Thanks so much for the feedback on our service department. We truly appreciate your repeat business and look forward to se...eing you in the future. Please let us know when you want to buy your next vehicle, we'd love to sell it to you as well. Sincerely, Duke Brubaker General Manager