I bought my car from this dealership about 3 years ago from a great salesman, after my purchase I still received great care and assistance if I needed... it from him. I have moved states now and had issues with my car and took it to a city Ford dealer, who didn't really have a "customer oriented" approach to me. I called this dealership I purchased this car from in Carbondale and spoke with a gentleman named Greg , who serviced my car previously while I lived nearby. He was so kind to me and helpful at that time so I felt comfortable to reach out again to have some kind of assistance with my car. Greg went above and beyond to help me communicate with this other Ford dealership, making this process feel much less hopeless than it was. I can't stress enough how much this gentlemen helped me through this process and really cared about my well-being. If I was to tell anyone with a Ford in Southern Illinois area to service somewhere I would guarantee to them this dealership would be the most helpful to their Ford customers. I have yet to find a new dealership in my area that can live up to this customer service I received.
my wife joyce and i have delt with Bill on several different cars, over many years, Bill has a way of making you feel comfotable in your decisions. we... see Bill as a good friend , not just a car salesman. thank you Bill, keep up the good work.
This is the 6th vehicle we have purchased from Bill Manis at Vogler. That in itself is a positive statement about the reliability, honesty, service and... the abilitiy of Bill and other staff @ Vogler to meet the needs of their customers.
Thanks for your kind words about Bill and our dealership. Bill has 100's of customers who have bought multiple vehicles from him. We are glad he's o...n our team. And we're glad he's on your team as well. Thanks again. Enjoy your car!
I had Trent Senior as my salesman and I could not have asked for better service, being a first time buyer I was skeptical of being ripped off or taken... advantage of. He walked me through the process and kept my spirits up, he reassured me the whole time since it was a lot to take in at once. He really helped me with what would be best for me and I would definitely recommend this dealer to anyone I know.
I had my Escape in for a couple of minor recalls. As soon as the parts were available they made me an appointment and the Escape was fixed.
We appreciated that they came to our house to get us...to go back to Vogler to get the vehicle.
Great service staff. They even completed two recall items that I wasn't aware of yet at the time, but received the mailer on them two weeks later.
I very much enjoy working with Bill Manis. He did a great job of keeping me informed though the whole process. Thank you!
I was very pleased with Vogler Ford all around including sales and service.
The salesman, Brent McBride was very courteous and knowledgable and friendly. He answered all questions and explained everything very well. The lady who... did our paperwork, Jeanette was also very nice and took the time to explain everything as we went through all the papers. We would recommend Vogler Motor Co. to anyone who is looking for a vehicle.