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Communication issues with the service department (Andrew & John). Had a 2:15pm appointment on 9/28 and my vehicle wasn't looked at until 9:30am... 10/1. Andrew & John never called me on 9/28 to tell me that they were not able to get my vehicle into a tech. Same thing on 9/29, I called to get an update, still not tech review. I took my 2015 Suburban in because of check engine light and intermittent vehicle stalling (fuel system related fault codes). I read the codes prior to taking the vehicle in, there were historical codes in the ECU when the vehicle was left at this dealership. They told me there was a recall once I arrived unrelated to this issue. The recall was for power steering assist that only required a programming update. On 10/1, I called and spoke with Andrew again asking for an update. He informed me they just completed the recall and were going to start working on diagnosing the fuel system issue. 4 hours later, Andrew called me (for the 1st time) to inform me they couldn't find anything wrong and that I could pick-up my vehicle. Essentially they erased the ECU fault codes with the recall programming update. They should have diagnosed the issue before updating the programming. During the pick-up, they charged me $53 for diagnosing the issue. My vehicle is under an extended service contract and this fee would have been covered, along with any repairs necessary, had they found the problem. Instead, they erased all evidence of the issue! I must also point out that at check-in, they did not perform the normal checks such as tire tread depth, alignment, battery, alternator, and a visual inspection of the vehicle like other dealerships do. I would not recommend anyone going to Jack Burford's for service!!! They don't communicate, follow repair protocol, or listen to their customers. Because of this experience, I will not visit Jack Burford's for sales or service ever again. I'm also considering trading in my Chevy vehicle for a different non-GM brand.
I couldn’t have asked for a better buying experience. Daniel gave me the impression that he legitimately wanted to find the best vehicle for my budget... and personal needs. He was patient and at no point did I feel pressured. It was the best experience I’ve had purchasing a new vehicle. I was blown away with how clean the service department was. I can honestly say that I’ve never seen a cleaner more professionally ran service department. I will continue do my business Jack Burford and will encourage my friends and family to do the same.
We've never had less than a positive experience with this dealership. Ricky Miidleton and the entire Service Department staff is dedicated to meeting the... needs of the customers they serve. I would highly recommend them to anyone!
Thank you for your willingness to recommend us. We are glad to know that you are happy with Ricky and the rest of the service department.
I bought a used a Toyota at Jack Burford, from Wesley Cummins. He was very friendly and helpful. He made the buying process easy and he wasn't a... pushy car salesman. He wants what's best for his customers.
I have always bought my vehicles at another highly popular Chevy dealer where you just seem to be a number at Burford Chevy I had a great experience with... the whole staff made me feel like family I will definitely buy again there !!!! Thanks I’m really satisfied with everything
I purchased my car from JackBurford Chevrolet and used the service department several times. Ricky was the absolute best! The best service department I've... ever used.
Very nice people, negotiated and were very understandable. I bought the truck from Cody and he was very low pressure, made for a good expierience. Thanks... man @ Cody and the 2 cool trainee guys
One of the best car purchasing experiences I have ever had. Trent and all the personnel that I met while going thru the inquiring and purchasing of the... 2015 Cruz were so personable and helpful without being intrusive. I would definitely recommend and encourage anyone to visit and support this dealership.
I test drove multiple vehicles before finding a vehicle that I will be very happy with. Cody was a great sales person letting me decide what I wanted... to drive and was helpful without being the pushy stereotype that you hear so much about. They were friendly, listened to my concerns, and I now have a great car that fits my budget. They also valued my time and made sure that I wasn't spending all day there signing paperwork. I highly recommend anyone in the market for a car to make them your first stop.
Jack Burford is the best Chevrolet Dealership in the state of Kentucky; we worked with Wesley Cummins our product specialist on our purchase. He took very... good care of me and my wife. He answered all our questions about the 2018 Colorado that we ended up buying. I highly recommend Wesley at Jack Burford Chevrolet where you are treated like family. Drive to Richmond, Kentucky and look for Jack Burford Chevrolet on the by-pass where you will be treated like family and ask for Wesley Cummins you won't be disappointed.