Jack Burford Chevrolet

3.3
(154 reviews)
Visit Jack Burford Chevrolet
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (859) 972-0015 (859) 972-0015
Used (859) 972-0047 (859) 972-0047
Service (859) 972-0084 (859) 972-0084

Inventory

See all 60 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
I would like to take a moment and thank you for the opportunity that you have offered to us in this community. We do not take this confidence that you have placed in us lightly. For many residents of Madison County we started taking care of your Great Grand Parents cars when Jack Burford began operations here in Richmond.
This followed through to their children and to the next generation. We find it an honor to exceed your expectation with each experience at our facility whether buying another vehicle or taking care of you in service.
Since 1964 SAME LOCATION Same Community Same Great Service

Service center

Phone number (859) 972-0084

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

3.3
(154 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

My husband and I had looked all over the state to find

My husband and I had looked all over the state to find the right vehicle and customer service in purchasing what we started out thinking a gently used vehicle. Jack Buford Chevrolet in Richmond Ky. had such excellent deals we were able to purchase a brand new 2023 Equinox for less of a price we would have paid for a gently used one. Not only was their prices right their customer service was top notch from beginning to end. Garrett was by far one of the most kind, honest, hardworking sales people we have ever encountered. Jack Buford gets all the stars and the highest ratings from our family.

5.0

My husband and I had looked all over the state to find

My husband and I had looked all over the state to find the right vehicle and customer service in purchasing what we started out thinking a gently used vehicle. Jack Buford Chevrolet in Richmond Ky. had such excellent deals we were able to purchase a brand new 2023 Equinox for less of a price we would have paid for a gently used one. Not only was their prices right their customer service was top notch from beginning to end. Garrett was by far one of the most kind, honest, hardworking sales people we have ever encountered. Jack Buford gets all the stars and the highest ratings from our family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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3.0

repair service

This is a dealership that has provided us many very positive buying experiences and maintenance and repair services over the last 35 years. We will continue to patronize Burford Chevrolet, but have not yet resolved the issue for which we have taken our car twice for repair. While it is disappointing, the complexity of today's vehicles and the myriad of electrical/computer diagnostic possibilities does not lend itself to quick fixes. We are confident, our repair process will continue with a successful outcome.

3.0

repair service

This is a dealership that has provided us many very positive buying experiences and maintenance and repair services over the last 35 years. We will continue to patronize Burford Chevrolet, but have not yet resolved the issue for which we have taken our car twice for repair. While it is disappointing, the complexity of today's vehicles and the myriad of electrical/computer diagnostic possibilities does not lend itself to quick fixes. We are confident, our repair process will continue with a successful outcome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Wesley Cummins made this the absolute best experience

Wesley Cummins made this the absolute best experience I’ve ever had at buying a vehicle. I told him what I was looking for and had a vehicle found and all approved in less than 24 hours. He was amazing!!!!!! I will definitely be going back and purchasing my vehicles there again.

5.0

Wesley Cummins made this the absolute best experience

Wesley Cummins made this the absolute best experience I’ve ever had at buying a vehicle. I told him what I was looking for and had a vehicle found and all approved in less than 24 hours. He was amazing!!!!!! I will definitely be going back and purchasing my vehicles there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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2.0

No way!!

$700 two different trips and still not fixed!! I sat for 6 hours the last trip and waited 2 hours past appointment before the car was even taken back!

2.0

No way!!

$700 two different trips and still not fixed!! I sat for 6 hours the last trip and waited 2 hours past appointment before the car was even taken back!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Go Somewhere Else

We called before we drove 4 hours. We asked for photos of any cosmetic issues and we were told there were none. Upon arrival, the truck was dirty like somebody went mudding. We were examining the vehicle and not one person came out to greet us despite several employees standing around. We go inside and ask for the person who was supposed to be our sales person. He comes out of his office and greets us and just hands us the keys. He didn't even come outside with us to look the vehicle over and answer any questions. Once in it, we found the leather seats ripped, somebody had bolted something into the dash board and then removed it, leaving it ripped and four ugly, big screw holes. There was obvious leakage from the sunroof as there were water marks in the fabric around it. We considered all the issues they didn't disclose and came up with an offer. If the price was right, we were willing to overlook the cosmetic stuff. We walked back into the dealership and our salesperson came up to us. We asked how we might get the price down to our starting negotiation price and he twisted his face to look at us like we were crazy , laughed at us and vsaid "NOTHING" and we said thank you and he just watched us walk out without a counter offer or even a conversation about why he thought it was worth what he was asking. We later discovered he wasn't even a salesperson so I guess maybe he doesn't know how selling vehicles works.

1.0

Go Somewhere Else

We called before we drove 4 hours. We asked for photos of any cosmetic issues and we were told there were none. Upon arrival, the truck was dirty like somebody went mudding. We were examining the vehicle and not one person came out to greet us despite several employees standing around. We go inside and ask for the person who was supposed to be our sales person. He comes out of his office and greets us and just hands us the keys. He didn't even come outside with us to look the vehicle over and answer any questions. Once in it, we found the leather seats ripped, somebody had bolted something into the dash board and then removed it, leaving it ripped and four ugly, big screw holes. There was obvious leakage from the sunroof as there were water marks in the fabric around it. We considered all the issues they didn't disclose and came up with an offer. If the price was right, we were willing to overlook the cosmetic stuff. We walked back into the dealership and our salesperson came up to us. We asked how we might get the price down to our starting negotiation price and he twisted his face to look at us like we were crazy , laughed at us and vsaid "NOTHING" and we said thank you and he just watched us walk out without a counter offer or even a conversation about why he thought it was worth what he was asking. We later discovered he wasn't even a salesperson so I guess maybe he doesn't know how selling vehicles works.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

We called before we drove 4 hours.

We called before we drove 4 hours. We asked for photos of any cosmetic issues and we were told there were none. Upon arrival, the truck was dirty like somebody went mudding. We were examining the vehicle and not one person came out to greet us despite several employees standing around. We go inside and ask for the person who was supposed to be our sales person. He comes out of his office and greets us and just hands us the keys. He didn't even come outside with us to look the vehicle over and answer any questions. Once in it, we found the leather seats ripped, somebody had bolted something into the dash board and then removed it, leaving it ripped and four ugly, big screw holes. There was obvious leakage from the sunroof as there were water marks in the fabric around it. We considered all the issues they didn't disclose and came up with an offer. If the price was right, we were willing to overlook the cosmetic stuff. We walked back into the dealership and our salesperson came up to us. We asked how we might get the price down to our starting negotiation price and he twisted his face to look at us like we were crazy , laughed at us and vsaid "NOTHING" and we said thank you and he just watched us walk out without a counter offer or even a conversation about why he thought it was worth what he was asking. We later discovered he wasn't even a salesperson so I guess maybe he doesn't know how selling vehicles works.

1.0

We called before we drove 4 hours.

We called before we drove 4 hours. We asked for photos of any cosmetic issues and we were told there were none. Upon arrival, the truck was dirty like somebody went mudding. We were examining the vehicle and not one person came out to greet us despite several employees standing around. We go inside and ask for the person who was supposed to be our sales person. He comes out of his office and greets us and just hands us the keys. He didn't even come outside with us to look the vehicle over and answer any questions. Once in it, we found the leather seats ripped, somebody had bolted something into the dash board and then removed it, leaving it ripped and four ugly, big screw holes. There was obvious leakage from the sunroof as there were water marks in the fabric around it. We considered all the issues they didn't disclose and came up with an offer. If the price was right, we were willing to overlook the cosmetic stuff. We walked back into the dealership and our salesperson came up to us. We asked how we might get the price down to our starting negotiation price and he twisted his face to look at us like we were crazy , laughed at us and vsaid "NOTHING" and we said thank you and he just watched us walk out without a counter offer or even a conversation about why he thought it was worth what he was asking. We later discovered he wasn't even a salesperson so I guess maybe he doesn't know how selling vehicles works.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Very recommended !

Very recommended ! I had a beautiful experience and I will continue buying from him in the future.

5.0

Very recommended !

Very recommended ! I had a beautiful experience and I will continue buying from him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Being the closest dealership, have been forced to use

Being the closest dealership, have been forced to use them on several occasions. Once to replace driver lumbar: they replaced the lumbar and neglected to hook up the seatbelt warning. When I returned, SURPRISE SURPRISE, they wanted me to PAY for them to fix their mistake! Had a KNOWN BY GM problem with battery cable: Jack Burford “could not find any problems” but could charge me $650 for the “diagnosis”. Even when I took the print out of KNOWN problem that I diagnosed, I was charged nearly $500 for the temporary fix! NOW, I have a fuel sending module problem…they have had my truck four days. They WILL NOT call me EVEN THOUGH they have promised to call “first thing in the morning” or “as soon as he returns from lunch”….however, to be fair…they did not specifically say WHAT day they were talking about. It will be in your best interest to find a different service department.

1.0

Being the closest dealership, have been forced to use

Being the closest dealership, have been forced to use them on several occasions. Once to replace driver lumbar: they replaced the lumbar and neglected to hook up the seatbelt warning. When I returned, SURPRISE SURPRISE, they wanted me to PAY for them to fix their mistake! Had a KNOWN BY GM problem with battery cable: Jack Burford “could not find any problems” but could charge me $650 for the “diagnosis”. Even when I took the print out of KNOWN problem that I diagnosed, I was charged nearly $500 for the temporary fix! NOW, I have a fuel sending module problem…they have had my truck four days. They WILL NOT call me EVEN THOUGH they have promised to call “first thing in the morning” or “as soon as he returns from lunch”….however, to be fair…they did not specifically say WHAT day they were talking about. It will be in your best interest to find a different service department.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

Jack Burford Chevrolet

Aaron our salesman was awesome did all he could to make everything smooth and helped us get a car that fit our budget in what we where looking for

5.0

Jack Burford Chevrolet

Aaron our salesman was awesome did all he could to make everything smooth and helped us get a car that fit our budget in what we where looking for

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We want all our clients to have a comfortable and stress-free experience with us! I am so glad that Aaron and the team could do that for you.

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5.0

Great Service Experience!!!!

Incredible service experience!!! Thank you to Cierra who scheduled my appointment and Jon Wynn my Advisor for taking care of my vehicles needs.

5.0

Great Service Experience!!!!

Incredible service experience!!! Thank you to Cierra who scheduled my appointment and Jon Wynn my Advisor for taking care of my vehicles needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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