Jack Burford Chevrolet

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Statement

2.9
(151 reviews)
Visit Jack Burford Chevrolet
Sales hours: 8:30am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Service Sales
Monday 7:30am–5:30pm 8:30am–7:00pm
Tuesday 7:30am–5:30pm 8:30am–7:00pm
Wednesday 7:30am–5:30pm 8:30am–7:00pm
Thursday 7:30am–5:30pm 8:30am–7:00pm
Friday 7:30am–5:30pm 8:30am–6:00pm
Saturday 8:00am–2:00pm 8:30am–5:00pm
Sunday Closed Closed
New (859) 972-0015 (859) 972-0015
Used (859) 972-0047 (859) 972-0047
Service (859) 972-0084 (859) 972-0084

Inventory

See all 81 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
I would like to take a moment and thank you for the opportunity that you have offered to us in this community. We do not take this confidence that you have placed in us lightly. For many residents of Madison County we started taking care of your Great Grand Parents cars when Jack Burford began operations here in Richmond.
This followed through to their children and to the next generation. We find it an honor to exceed your expectation with each experience at our facility whether buying another vehicle or taking care of you in service.
Since 1964 SAME LOCATION Same Community Same Great Service

Service center

Phone number (859) 972-0084

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

2.9
(151 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
2.0

No way!!

$700 two different trips and still not fixed!! I sat for 6 hours the last trip and waited 2 hours past appointment before the car was even taken back!

1.0

We called before we drove 4 hours.

We called before we drove 4 hours. We asked for photos of any cosmetic issues and we were told there were none. Upon arrival, the truck was dirty like somebody went mudding. We were examining the vehicle and not one person came out to greet us despite several employees standing around. We go inside and ask for the person who was supposed to be our sales person. He comes out of his office and greets us and just hands us the keys. He didn't even come outside with us to look the vehicle over and answer any questions. Once in it, we found the leather seats ripped, somebody had bolted something into the dash board and then removed it, leaving it ripped and four ugly, big screw holes. There was obvious leakage from the sunroof as there were water marks in the fabric around it. We considered all the issues they didn't disclose and came up with an offer. If the price was right, we were willing to overlook the cosmetic stuff. We walked back into the dealership and our salesperson came up to us. We asked how we might get the price down to our starting negotiation price and he twisted his face to look at us like we were crazy , laughed at us and vsaid "NOTHING" and we said thank you and he just watched us walk out without a counter offer or even a conversation about why he thought it was worth what he was asking. We later discovered he wasn't even a salesperson so I guess maybe he doesn't know how selling vehicles works.

1.0

Go Somewhere Else

We called before we drove 4 hours. We asked for photos of any cosmetic issues and we were told there were none. Upon arrival, the truck was dirty like somebody went mudding. We were examining the vehicle and not one person came out to greet us despite several employees standing around. We go inside and ask for the person who was supposed to be our sales person. He comes out of his office and greets us and just hands us the keys. He didn't even come outside with us to look the vehicle over and answer any questions. Once in it, we found the leather seats ripped, somebody had bolted something into the dash board and then removed it, leaving it ripped and four ugly, big screw holes. There was obvious leakage from the sunroof as there were water marks in the fabric around it. We considered all the issues they didn't disclose and came up with an offer. If the price was right, we were willing to overlook the cosmetic stuff. We walked back into the dealership and our salesperson came up to us. We asked how we might get the price down to our starting negotiation price and he twisted his face to look at us like we were crazy , laughed at us and vsaid "NOTHING" and we said thank you and he just watched us walk out without a counter offer or even a conversation about why he thought it was worth what he was asking. We later discovered he wasn't even a salesperson so I guess maybe he doesn't know how selling vehicles works.

5.0

Very recommended !

Very recommended ! I had a beautiful experience and I will continue buying from him in the future.

1.0

Being the closest dealership, have been forced to use

Being the closest dealership, have been forced to use them on several occasions. Once to replace driver lumbar: they replaced the lumbar and neglected to hook up the seatbelt warning. When I returned, SURPRISE SURPRISE, they wanted me to PAY for them to fix their mistake! Had a KNOWN BY GM problem with battery cable: Jack Burford “could not find any problems” but could charge me $650 for the “diagnosis”. Even when I took the print out of KNOWN problem that I diagnosed, I was charged nearly $500 for the temporary fix! NOW, I have a fuel sending module problem…they have had my truck four days. They WILL NOT call me EVEN THOUGH they have promised to call “first thing in the morning” or “as soon as he returns from lunch”….however, to be fair…they did not specifically say WHAT day they were talking about. It will be in your best interest to find a different service department.

5.0

Jack Burford Chevrolet

Aaron our salesman was awesome did all he could to make everything smooth and helped us get a car that fit our budget in what we where looking for

Dealer response

We want all our clients to have a comfortable and stress-free experience with us! I am so glad that Aaron and the team could do that for you.

5.0

Great Service Experience!!!!

Incredible service experience!!! Thank you to Cierra who scheduled my appointment and Jon Wynn my Advisor for taking care of my vehicles needs.

1.0

Worst customer service I've ever had!!!!!!. They treated...

Worst customer service I've ever had!!!!!!. They treated me awful. I took my truck back in June for the window not rolling down and it would display the door open and other displays. They charged me over $400 dollars and wasn't fixed. Took it back December 20 for the same issues, they had it 2 days, said it was fixed, charged me $225.00. When I went to pick it up they hadn't fixed anything. I even brought the service man out before I Ieft and showed him that it was still having the same issues as when I dropped it off. But they still kept my money and he told me to bring it back. Would not give me a refund or help in anyway. Dropped it back off December 26. They finally said it was done yesterday, January 19. Roughly 3 1/2 weeks. But while they had it those 3 1/2 weeks I had to repeatedly call to even get an update on my vehicle, they would not call me. I tried calling the service manager several times leaving messages and he never returned my phone calls. They charged me $880 dollars. After picking it up the radio screen is going out. I brought the service person out and showed him and his response was, we did not work around the radio area. This was working fine when I dropped it off I told him. He laughed and said it would cost $400 to $700 to fix radio, even though this happened while they were working on it, they tore it up. I would never go again and would tell everyone don't go there!!!! I also left a message for Mr. Burford to call me and I have not heard from anyone. Poor Poor way to run a business and treat people like this!!!!!

1.0

Inquired about a vehicle, received an email response....

Inquired about a vehicle, received an email response. Inquired about additional information from both the first person that responded and the Sales Manager but no follow up responses. Poor sales process and follow up.

5.0

I have bought 3 trucks from this dealership and have been...

I have bought 3 trucks from this dealership and have been pleased on every deal! Service department has been excellent also! I bought one from another dealer and never felt at home at the dealership.

See all 151 reviews