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RICKY and the Jack Burford Service department is the best around
Was sold a jeep and purchased Platinum Plan extended warranty for an additional $6,000.00. Was told Chevy dealership would honor warranty. NOT TRUE. Now... no one will return my calls from the dealership and no one will honor the warranty or prepaid maintenance plan.
We've never had less than a positive experience with this dealership. Ricky Miidleton and the entire Service Department staff is dedicated to meeting the... needs of the customers they serve. I would highly recommend them to anyone!
Thank you for your willingness to recommend us. We are glad to know that you are happy with Ricky and the rest of the service department.
Everybody here was great and treated me and my family with respect. They were not pushy and were willing to work with us.
It took several days to actually see a car they had online on their actual lot. They kept saying the owners wife had it and wouldn’t bring it in. Then... when we did get to see it and agreed on a price, the manager called the next day and said they couldn’t sell for the agreed upon price. I have never been to a car lot and had so much trouble actually trying to purchase a brand new car. Jack Burford Chevrolet is dishonest and not dependable. We will never do business here again.
Purchased this vehicle expecting a just ok experience. I can honestly say the sales team went the extra mile to insure my wife and I had a pleasent experience.... No pressure, just good hardworking people. Our sells rep, Wes Cummins worked diligently to accommodate our request. My hats off to this team of experts. Would highly recommend you give them a chance to earn your business.
Oil change was preformed in a timely manner. They are always courteous.
I was not expecting to get the vehicle I did. I had planned to get a Trax because I thought it would be cheaper, especially since I wanted more premium... options like a sunroof and leather seats. I also did not expect to even leave with a vehicle that day since the one I wanted was not in stock. However, they told me they could add that stuff into an Equinox they already had in stock. I ended up paying about the same amount I had budgeted for the Trax for the Equinox, including all my extra add-ins. I did not think I would be able to afford the Equinox and still get the things I wanted, but Jack Burford was able to do that for me and I could not be happier.
I've had the truck for about 2 weeks now and it is great. It has a wonderful ride, power and is quiet. The sale price was superb. My friends all agree... that it was a very good deal and that's coming from people who own Toyotas, Ford or Dodge vehicles. The layout of vehicles in the lot is organized for individual viewing and is excellent. There is enough space between vehicles so you can look, compare and think about what you want or need in a vehicle instead of looking at a sea of vehicles and being over whelmed. The salesman was patient, not pushy. I told him that I had viewed on line so he went with the flow to ensure customer satisfaction. The other personnel in the dealership were professional in every way. The photographer also played a key role as the pictures on the website were all personalized for that vehicle. It made shopping from home on a computer much easier. I had checked other chevy dealer website in Lexington but got disgusted as they were all just stock photos. The photos posted on your website were instrumental in my decision to make the trip to Richmond and test drive the truck. When I saw the truck I saw on line, there were no surprises. The truck matched the photos and I had examined them extensively at home so it helped move things along. Shopping for a vehicle in Lexington doesn't always give the best deal. Dealers here feel there are enough people that someone will buy if you don't. I feel I always get a better deal from the Richmond dealerships than someone up here. This is my 2nd pickup truck from Jack Burford. Previous truck was a 2007 Z71 I bought used in 2007. I took care of it and it lasted 11 years which is a testimony to GM products. I elected to trade it in due the fabulous deal that came up. When I get into the truck to go to work and you feel the comfort in the ride, the power in the acceleration and all the time it is quiet.... it is my little reward for going to work.
Communication issues with the service department (Andrew & John). Had a 2:15pm appointment on 9/28 and my vehicle wasn't looked at until 9:30am 10/1.... Andrew & John never called me on 9/28 to tell me that they were not able to get my vehicle into a tech. Same thing on 9/29, I called to get an update, still not tech review. I took my 2015 Suburban in because of check engine light and intermittent vehicle stalling (fuel system related fault codes). I read the codes prior to taking the vehicle in, there were historical codes in the ECU when the vehicle was left at this dealership. They told me there was a recall once I arrived unrelated to this issue. The recall was for power steering assist that only required a programming update. On 10/1, I called and spoke with Andrew again asking for an update. He informed me they just completed the recall and were going to start working on diagnosing the fuel system issue. 4 hours later, Andrew called me (for the 1st time) to inform me they couldn't find anything wrong and that I could pick-up my vehicle. Essentially they erased the ECU fault codes with the recall programming update. They should have diagnosed the issue before updating the programming. During the pick-up, they charged me $53 for diagnosing the issue. My vehicle is under an extended service contract and this fee would have been covered, along with any repairs necessary, had they found the problem. Instead, they erased all evidence of the issue! I must also point out that at check-in, they did not perform the normal checks such as tire tread depth, alignment, battery, alternator, and a visual inspection of the vehicle like other dealerships do. I would not recommend anyone going to Jack Burford's for service!!! They don't communicate, follow repair protocol, or listen to their customers. Because of this experience, I will not visit Jack Burford's for sales or service ever again. I'm also considering trading in my Chevy vehicle for a different non-GM brand.