Jim Hayes Inc.

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4.7
(97 reviews)

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Reviews

4.7
(97 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Terrible

I was charged 2500.00 for an extended warranty that I did not want. It was added on to the sales agreement as money I paid extra.

1.5

Any new reviews, I doubt it!

A clueless dealership that is not trustworthy enough to be in business better buy a car with a lawyer to check out the contract .

3.3

Bumber After Singing For New Truck

This is the 5th vehicle bought at this dealer ship over the years have never had any problems always professional on October the 3rd I bought a 2019 Ram Classic Bighorn with 23000 miles on it love the truck asked if nerf bars and 2 new tires could be put on the truck in the deal was told yes all the way up until paper singing even asked before I singed the papers after singing the papers the sales lady come in and said they couldn't give me the nerf bars or tires because they had lowered the price on the truck I can see how wires get crossed between workers i just felt like i was suckered a little been different if i was told before i bought the truck i would still recommend this dealer to people but get everything in writing before you sighn

1.5

Worst experience I’ve ever had

Had an issue with my car and was told multiple times that the issue was a result of something being recalled. Waited for the part to come in and in the mean time I was told that it was instead the result of a dead battery... the part came in and they never performed the service that was needed because it wasn’t a battery issue. Now I’m being told my vin number isn’t covered under the recall despite being the exact issue my car is having... I’ve tried calling to try and get something done and was told Dan was out of the office only for him to get on later, laughing.

1.0

Dont trust listings on their website!

Not happy with this dealership. I found a car listed that was supposedly on their lot, when i checked through their own website, that was apparently removed from the lot months ago. Which should have alerted them to the fact that they shoild probanly remove the listing from their own website. Well, the car is still listed as being on their lot, and that was at least a month ago. I mentioned it to them then. So if you see a car listed that is supposedly on their lot you better call them up, and talk directly to a salesperson thaf can be absolutely sure that the car is there.

5.0

Awesome dealership! Highly recommend Jim Hayes Inc

This is the best dealership in the tri state! If your looking to buy start here and save yourself the hassle!

1.0

Poor customer service

Took a week to call me back on a price and once they did I find out the Edge has double the miles that was listed. 5k over NADA and no room to budge. How are they in business?

4.5

Brook Reeves super sales lady

As a service customer, I went to Jim Hayes to purchase a car finally....Am I glad I did... Brook Reeves sold me on my vehicle purchase! She is the most helpful salesperson ever...Really!...No pressure sales!. Just friendly, Can do approach.Go see her for all your auto purchase needs.....Thanks Brook!

4.8

Brook is fantastic

As a customer of Jim Hayes service dept, I finally went in to make a purchase. All I can say is Brook Reeves is the most helpfull, honest salesperson on the planet. She has a no pressure approach and a Can Do attitude...WoW. I am so glad I met her. Go see her for your next car purchase. I so glad I did!

5.0

Great Experience!

Chris Street is Amazing! Best Customer service around!

Read all 97 reviews