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Reviews

Average Ratings

3.4
135 lifetime reviews. Includes reviews of Steve Jones Chrysler from DealerRater.com
  • Would Drive 7 Hous Again

    We were out of town visiting family when we had a problem with our van. The service dept was willing to see us right away and quickly diagnosed th...


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    We were out of town visiting family when we had a problem with our van. The service dept was willing to see us right away and quickly diagnosed the problem and worked us in to get it fixed first thing the next morning. After some discussion we decided to look at the new vans. Norman was GREAT! He helped us get all the features we needed at the price we needed. He understood our needs and didn't try to up-sell us. He also made a long process much more bearable with two small children and made their day by giving them balloons. Even the business manager was very easy to deal with. He understood we didn't want extra options and didn't try to talk us into them. We would definitely go back to Norman for our next vehicle even though it's a 7 hour trip!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very professional

    Norman was very helpful made buying a car easy and fun . He was very polite and took the time to get to know us and what we were looking for .I ...


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    Norman was very helpful made buying a car easy and fun . He was very polite and took the time to get to know us and what we were looking for .I would definitely recommend you go see Norman if you are looking to purchase a new vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service department sucks
    January 25, 2017

    We bought a 2015 dodge Ram from Steve jones in September 2015! The buying process was amazing, the sales staff went above and beyond! We have ha...


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    We bought a 2015 dodge Ram from Steve jones in September 2015! The buying process was amazing, the sales staff went above and beyond! We have had the oil changed by their service department every time! Today my husband took it in for its routine oil change and tire rotation! It was taking longer then normal, finally they advised that THEY broke one of the locking lug nut! They advised they used a universal because they didn't know where the tool was and never asked where it was! After admitting they broke the nut, a lady assistant manager said they would replace the broken nut, then the head manager came out and said they'd fix it, but we'd have to pay for it! Well they have lost ALL of our business! We planned on buying another vehicle in the future from them, but it won't happen! We also referred many people to Steve jones and we will also advise against it and share our experience! Thanks for your half xxx service! You lost a customer for life!

    Does not recommend this dealer
    Came in for service or repair

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  • 2 vehicles at once
    January 14, 2017

    The best and easiest experience ever buying a vehicle. Norman is the most honest person I have ever met at a car lot. He helped get me and my wife...


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    The best and easiest experience ever buying a vehicle. Norman is the most honest person I have ever met at a car lot. He helped get me and my wife out of our vehicles and into 2 new ones with the payments we wanted. Norman, Angel, and Bill made sure we had everything we asked for. We are always treated like family there and they always make my little girl feel comfortable and understand that kids will be kids. They never force you into something you don't want. Highly recommend Norman and Steve jones to anyone looking for a new ride.

    Does recommend this dealer

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  • New 2016 RAM 2500 with Trade-in
    November 11, 2016

    I was directed to Steve Jones dealership through USAA. My purchase was made in mid-July and I did a review through USAA immediately after purchas...


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    I was directed to Steve Jones dealership through USAA. My purchase was made in mid-July and I did a review through USAA immediately after purchase, but just occurred to me to do one here as well. My credit was still recovering from a divorce 2011-2012. I explained my credit situation to Norman and after speaking with his manager I was able to trade out of my 2015 Dart and get a brand new RAM 2500 which I was in the market for. They were able to absorb $5-$6K of my Dart's negative equity and find a lender that beat my local bank by %2 interest. I got the truck I was looking for with absolutely no hidden fees or costs, and after rebates was able to get it under sticker price . Norman was most professional and explained every step of the process along with any and all fees that would be added, and when it came time to sign papers with his manager there were no surprises. I was treated fairly, got what I wanted, and they helped me in re-establishing my credit.

    Does recommend this dealer

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  • Poor service after the sale
    October 17, 2016

    Bought 2015 Jeep Wrangler from Norman Lang and that was an enjoyable experience. Problem was during and after first oil change. Wife brought jeep ...


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    Bought 2015 Jeep Wrangler from Norman Lang and that was an enjoyable experience. Problem was during and after first oil change. Wife brought jeep home and I noticed a large scratch the whole length of the driver side front fender that had been poorly painted with touch up paint. Since the vehicle has only been in our garage and at the dealer and I didn't scratch and then try to cover up the scratch the only conclusion would be... yup you guessed it... the dealer. They said they didn't do it and it probably happened in parking lot. Yes a complete stranger scratches my jeep and THEN has black touch up paint that they then apply. Reason I'll take jeep back after lease and never be back. Service after the sale is what keeps customers. News flash

    Does not recommend this dealer

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  • Best experience ever
    September 16, 2016

    Norman and angel are the best!!! Didn't stop until I was happy and got exactly what I wanted. Deff going back !! Best and easiest deal I've ever.l...


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    Norman and angel are the best!!! Didn't stop until I was happy and got exactly what I wanted. Deff going back !! Best and easiest deal I've ever.l been through they worked their butts off to make sure I got exactly what I want and could afford

    Does recommend this dealer

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  • Sara Winters is a Wonderful Rep for the business.

    We were having a problem with the blue-tooth on our radio. We met with Sara Winters. She has a great smile, is very friendly and knowledgeable. ...


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    We were having a problem with the blue-tooth on our radio. We met with Sara Winters. She has a great smile, is very friendly and knowledgeable. We want to complement her on her outstanding service in working with us and getting our problem solved. She was very professional and courteous. We also had some batteries replaced in our fobs replaced in the Parts Department. Sara took us there and the young man on duty did change the batteries and he was very professional, friendly and courteous as well. We will gladly drive several miles to have the service done on our Chrysler because of the treatment we received at the Steve Jones Chrysler -Owensboro,KY Dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Try again
    June 1, 2016

    Only use this service dept if you want to pay for extra parts. Good parts replaced, took twice to identify the problem. Cory did remove the part...


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    Only use this service dept if you want to pay for extra parts. Good parts replaced, took twice to identify the problem. Cory did remove the part from my bill but still charged labor.

    Does not recommend this dealer
    Came in for service or repair

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  • Very bad
    April 9, 2016

    Bought a nice car but it doesn't have the opotions it was advised with and can't get any answers from the salesman would definitely not recommend...


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    Bought a nice car but it doesn't have the opotions it was advised with and can't get any answers from the salesman would definitely not recommend this dealer

    Does not recommend this dealer

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