Reviews
They were polite and friendly.
They were polite and friendly. They worked my truck in even though they were busy. Excellent job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The workers at Franklin Family dealership are very
The workers at Franklin Family dealership are very friendly and courteous. The facility is clean and comfortable to be in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Experience
From the time we stepped into the facility we were treated very well and helped us through the process. Definitely would recommend them to family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mary, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!
Very friendly staff, easy to work with.
Very friendly staff, easy to work with. Explained service that was to be done. I Will be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Clean, full of car options and offers the greatest
Clean, full of car options and offers the greatest service! Will never purchase a vehicle anywhere else. Glad we stayed in town.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was able to get on the schedule quickly for an oil
I was able to get on the schedule quickly for an oil change that was my fault for noticing too late and needing one completed before going out of town for a trip. Tim Perkins was the servicer writer that I always go too and he took care of everything for me very easily. I came into the shop, handed him my keys and walked back out in under an hour for an oil change and full tune-up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Private owner
Super as always. I am very confident with regard to personnel and the work performed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Not trustworthy!
Got to say my worst experience at any dealers ever! Advertised a low price on a new Buick they said they would honor it so I drove from Indiana. Did my homework got a trade in price online through them! After they marked My trade down to make up the lost they blew up screaming for us to get out! Oh yes I taped it! All truth here! Traded my car for $5,000.00 more than they offered ! And purchase same vehicle for less at Dan Cummings! Would not ever trust them I suggest you keep driving! Not good trustworthy people! Lol They Lord knew we needed a better deal he always knows best!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (502) 233-4459 to discuss your concerns, as your satisfaction is of utmost importance to us.
Customer
The service department is second to none. They are the most professional and courteous group of technicians that i have ever encountered at any dealership. Their sales personnel are extremely professional as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
Service
The staff was very friendly.They serviced my vehicle in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!