Albany Subaru

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 5, 2020

    For the past two years we have had our Subaru Forester serviced at Albany Subaru. The service is excellent. .. the best . The staff are caring and competent.... I could not ask for more.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for trusting the Albany Subaru team for all of your service needs, Mildred!

  • 5.0 out of 5
    September 29, 2020

    At Albany Subaru I'm treated like a valued customer. They remember my name when I come in and are extremely helpful. Tracy and Roman have taken care of... my service needs.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for choosing Albany Subaru, CJ! We're so happy to hear that Tracy and Roman took such great care of you during your appointment! See you nex...t time!

  • 5.0 out of 5
    September 23, 2020

    Easy peasy. Courteous, communicative and safe! Every person was using social distancing plus appropriate PPE.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wanbon, thanks for the awesome review of Albany Subaru!

  • 5.0 out of 5
    July 27, 2020

    Staff are always friendly and work product is efficient.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for choosing Albany Subaru, we appreciate your positive feedback, Scott!

  • 5.0 out of 5
    July 22, 2020

    Excellent experience. Sales and Finance were knowledgeable and honest. No pressure, patient, and answered all our questions. Love the car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We really appreciate you taking the time to leave Albany Subaru this awesome review, thank you!

  • 4.0 out of 5
    July 9, 2020

    I appreciated the time they took. I didn't have to sit around for hours while they ran my credit application. I received fast responses. The staff was... friendly and courteous.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to write this review, Juana! We hope to assist you again! - Albany Subaru team

  • 5.0 out of 5
    July 1, 2020

    Purchased a new Plug-in Hybrid Crosstrek. I had problems from the first 12 hours of ownership. I was unhappy with the service at the dealership where... I purchased the car so by the end of April with 330 miles on the car I reached out to other Subaru owners. They told me hands down Albany was great. I called Albany about the battery and other issues. Arron Pearson listened to my complaints and fixed it. Now I often get 99 miles to the gallon. I brought it in for the 6 month check up. Before Albany I had called corporate and asked for help and Andrew Wasserman helped me. It's worth the inconvenience of going to Albany instead of the dealership down the street.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Eleanor, thank you for taking the time to leave a review for us at Albany Subaru. We're happy we could meet your expectations! We strive to deliver... a great experience to all of our valued customers. Reviews like yours help us to continually improve.

  • 5.0 out of 5
    June 22, 2020

    Routine service visit. This was the first one after purchase of the car including a prepaid maintenance plan, and I appreciated the representative's reviewing... the features of the plan with me.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are so happy our Albany Subaru team earned your five stars. Thanks Joseph!

  • 5.0 out of 5
    June 5, 2020

    Albany Subaru service has the most efficient process, great communication and friendly staff. I totally trust them. I also recommended Albany Subaru... and my friend bought a new Crosstrek there.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for trusting Albany Subaru with all of your automotive needs, Laine. We look forward to your next visit!

  • 5.0 out of 5
    May 29, 2020

    Excellent service good appointment system. Safe health practices friendly staff

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Robert, thank you so much for your positive comments about Albany Subaru! Our team is available should you require any extra help.

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