Town & Country Ford

Reviews

4.4 out of 5 4.4
55 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 13, 2018

    We were told that our vehicle had been ran through inspection. Immediately it needed a water pump. The oil had not been changed. The tire sensor is bad... and the brakes were out. We paid cash and waited almost 6 weeks to get the title.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sandy, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in fu...rther detail what exactly went wrong. Please reach out to us at (888) 257-2440 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

  • 5.0 out of 5
    September 13, 2017

    Great experience, flawless customer service. Will tell friends how smooth this went.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Charles, we appreciate you recommending us to your friends. Our Staff is dedicated to providing all our guests with outstanding customer service and q...uality work you can trust. Thanks again for your business! Take care!

  • October 2, 2014

    We bought our 2014 Ford Explorer her and drove all the way from Illinois. Their courteousness and professionalism is unmatched in my opinion and this is... where we will continue to do our business

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    September 13, 2017

    It is a shame we have bought 3 cars from this dealer and because the finance guy it will be our last! We told him several times we did not want the warranty... he printed the paper work went over the numbers and then said I need to reprint this and added in the warranty of $3500.00....BAD business

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Elizabeth, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our bus...iness and resolve this matter for you, if we still can. Please give us a call at (888) 257-2440 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

  • 5.0 out of 5
    September 12, 2017

    They did a great job. Very thorough. Timely. Lll

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Teresa, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happ...y to hear that your experience reflected this.

  • 4.0 out of 5
    September 12, 2017

    Friendly staff provided service in a timely manor, checked to see if I wanted some things done before proceeding with replacing. All done with fair rates.... Thanks! for your good service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Miles, we're glad you had a positive service experience with us! Please let us know if you ever need anything else!

  • 5.0 out of 5
    September 7, 2017

    Excellent service and friendly help. I bypassed my local dealer and traveled over 60 miles to get to Town and Country. My vehicle was returned repaired... and clean. Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for coming so far out of your way to come see us, Frank! We hope you continue to choose Town and County Ford for all your vehicle needs! Take c...are!

  • 5.0 out of 5
    September 1, 2017

    Service department had my car ready to go by noon . My appt wasn't until 2 so I was very pleased they got it done early and I was able to pick it up on... my lunch hour.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It is great to hear that we were able to get you back on the road quickly, Sharyl. We hope you continue to choose Town and County Ford for all your ve...hicle needs! Take care!

  • 4.0 out of 5
    September 1, 2017

    I have had my vehicle in a few times for service. From what I see everything is ok here, a few complaints were that I used the online appointment and... I still had to call the make appointment since they never got back with me, waited 2 days!! I also requested the vehicle be washed and it wasnt done.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to leave us a review, Randall. We understand that there is always room for improvement, so we appreciate your feedback. Ple...ase don't hesitate to call or stop by if there is ever anything that we can do for you. Take care!

  • 5.0 out of 5
    August 21, 2017

    Great people, the salesman help me to find the vehicle I was searching for at a price I could afford. They really made our family feel comfortable during... our visit.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we ...look forward to your next visit! Safe travels!

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