King Coal Chevrolet Co

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 8, 2019

    King Coals service team is Top notch. Very friendly but also professional.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

  • 5.0 out of 5
    May 15, 2019

    Super dealer and great service have purchased five vehicles in last seven years. Great people

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, we are so glad to have earned your trust and business over time. We will continue to strive to provide you with the best possible experience ev...ery time you stop by. We look forward to seeing you again when the time comes to purchase vehicle number six or continue to receive excellent service! Take care!

  • 5.0 out of 5
    March 13, 2019

    Very helpful and accomadating in their service. Great customer service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at King Coal Chevrolet Co. Thank you so much... again for your feedback! We hope you have a great day!

  • 3.0 out of 5
    December 5, 2018

    Asked for trin to be looked at whike oul change was done. It wasnt done until I reminded and was going out the door after waiting an hour and half for... oil change.

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  • 5.0 out of 5
    August 9, 2018

    Thank you Philip Death for your kid and courteous care!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anyth...ing more we can do!

  • 5.0 out of 5
    May 15, 2018

    Phillip Death is an awesome Service Manager at King Coal Chev. I recommend talking with him regarding any service needs. Although I am still having issues.... Phillip is going over the top to help rectify the issue. King Coal is a great dealership to use for purchasing new vehicles or having them maintain your vehicle.

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  • 5.0 out of 5
    November 15, 2017

    I have to say that Tom Shephard and his team save my career and my future here in WV. You see, on 11/06/2017 I started a new job, the same day that my... minivan decided to break down. The mini van made it my work and after work it made it to King Coal to meet with Tom. Prior to meeting Tom, I had inquired about a car through their website at 10am. By 11, Tom had called to follow up. I gave Tom my details and what I can afford for a monthly payment. Tom and his team literally worked from 11 on to get me a car that I can drive home that same night. I got off work at 4, met Tom at 4:45 and by 6:30 was driving home with my new car. Tom and his team did everything to help me out and get me into a new car!! They even gassed up the new car for me. TOM! Again, thank you and your team for helping this city boy from Chicago start his new career here in West Virginia!! Cheers!!

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    Shopped for a new car
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  • 5.0 out of 5
    July 25, 2017

    When the insurance company called on Friday to say they were totalling out my car and my rental would end on Wednesday, I didn't have a day off until Thursday,... a day late, and as someone with less than perfect credit, a dollar short. Mark and Chase teamed up, let me sign some paperwork and got on finding a way to finance me for an AWD I could afford. Within a couple hours they were texting me about a new achevy Trax at a payment I could handle. By noon, they wanted to know which color I wanted. By 3 I was catching a ride to sign the papers and drive it back to work. Never had a car buying experience like it, but I hope they all are in the future.

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    Shopped for a new car
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