James Motor Company

(4.5) 185 reviews

Call This Dealer

New Used Service

Reviews

Average Ratings

4.5
185 lifetime reviews. Includes reviews of James Motor Company from DealerRater.com
this dealer
Customer Service
Quality of Repair
Overall Facilities
Buying Process
Friendliness
Pricing
Write a Review
  • Great People to work with, service was great

    I have used the service dept for many years and they have always treated me with Respect and got my car finished in a professional, timely manner.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Derrick Burns is Awesome

    I purchased a GLK last year and just wasn't satisfied with it. I called Derrick at the dealership and expressed my dislike of this vehicle and asked

    ...

    him if it would be wise to trade it. I saw a C Class online and thought it may be a good fit for me. Derrick asked a lot of questions and listened to my wish list. He found the perfect car for me and also suggested I lease instead of purchase since I like to trade cars every few years. He gave me the best deal and found an E300 totaled revamped car that I love. Thank You Derrick for making me a happy, satisfied client.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does recommend this dealer

  • Excellent Experience buying my GLC350 SUV

    I had an excellent experience buying my new SUV. Mr. Burns was extremely helpful and answered all my questions. I highly recommend James Motor and De

    ...

    rrick Burns for buying a new mercedes vehicle.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • wonderful experience with Mr. Burns

    I had a wonderful experience in purchasing my GLA mercedes that was ordered from scratch from Mr. Burns, who was very attentive to every detail in my

    ...

    car. Mr. Derrick Burns made the whole experience very smooth and easy and he was patient and extremely helpful in every way! Thank you for everything. Mariam

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Fantastic experience

    I had an excellent experience buying my car from Mercedes Benz , our dealer Mr. Derrick Burns was extremely helpful and answered all our questions, hi

    ...

    s advices were priceless and he made the process of buying my new SLK extremely smooth!. I highly recommend Mercedes Benz and Mr. Burns for any new customer.... at both professional level and personal levels. I will definitely contact him whenever I decide to buy new car in the future! Thanks Mercedes Benz!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    James Motor Company

    Thank you for the kind feedback! We are very proud to have Derrick as part of our team and to also have you as a customer of James Motor Company! Cong

    ...

    ratulations on your new SLK!!


  • SLOW Response

    Vehicle is still on sites with no photos but after 2 days they said it was sold!?

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Amazing experience

    Larry Cartwright is amazing at his job. There was a little hiccup in the beginning but Mr. Cartwright kept me informed the whole time and was amazing.

    ...

    I will definitely recommend James Motor Company.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Awesome experience with my 1st Mercedes purchase

    My salesman, Derrick Burns, went above and beyond what I'd ever expected. My first Mercedes purchase was so easy and pleasant! Shortly after my purch

    ...

    ase, I brought my car in for an unusually strong chemical odor coming from the vents. Eddie and Derrick drove the car to try to pinpoint the source. They kept my car in the service department until they were satisfied that the issue was resolved. Most importantly, Derrick called me each day with updates. I'm so happy to have my car back now odor-free!! An A+ from test drive to the first service appointment!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • June Stephens what a service rep.

    I have been to the service dept at James Motors over the years with basic maintenance for my babies. I have to say there is no one in the world I woul

    ...

    d trust my baby to other than June Stephens. Polite , courteous, always a smiling face it brings me back again and again. When Mercedes-Benz said the best or nothing they mean it not only with there cars but with like employees like June Stephens.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    James Motor Company

    Thank you very much for taking the time out of your day to provide your feedback. We are very lucky to have June and I will make sure she receives you

    ...

    r note!


  • Excellent services in sales and service at James Motor Co

    I have had the pleasure to work with Larry Cartwright at James Motor Company in Lexington, KY now for about 7 years as we have obtained three cars fro

    ...

    m him in this time period. Larry has been a gem to work with as he truly has listened to our needs, never wasted our time and made the whole car buying/leasing experience as easy as possible. He has helped us obtain the best deals and has helped to get cars shipped for us. Lastly he most recently help expedite a tire situation that I had on our new car and made service possible within hours on a late Saturday afternoon. The dealership has always been excellent to helping to make service arrangements and if transportation is needed they see to our needs. Would recommend Larry Cartwright and James Motor to all friends and family and in fact have done this on numerous occasions throughout the years!! Thank you Larry!! PS-Thank you to Larry for yearly calling us for our individual birthdays!! It means a lot.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

James Motor Company
2440 Richmond Rd Lexington, KY 40502
New (859) 518-4080
Used (859) 518-4149
Service (859) 518-4081
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.