Dutch's Chevy - Ford

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
83 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 22, 2020

    The sales person was very knowledgeable and was very nice the financing department was easy to work with and had a great experience

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 19, 2020

    I found the crew to be courteous and expedient in performing their jobs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • August 15, 2018

    I can't say enough great things about Dutch's Chevrolet. David Ishmael was amazing and so accommodating! No pressure to buy, was willing to find me what... I wanted. Also gave me a courtesy car to drive while mine was being serviced. My family has done business with them for years and will continue to do so and recommend all my friends too! Very honest and sincere people! Can't say enough good things about them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Sally, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dutch's Chevrolet. Your recommendation mean...s so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

  • 5.0 out of 5
    September 17, 2020

    Got recall on 2015 Fiesta repaired and routine maintenance. Very satisfied with service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Heather, we're pleased to hear everything was completed to your satisfaction! At Dutch's Ford, we value our customers and we look forward to seeing yo...u on your next visit. Take care!

  • 2.0 out of 5
    September 2, 2020

    Took my car to them several months ago for a recall. The recall still hasn't been fixed. Last report I got from them was that they still didn't have... the parts for fix it.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Melinda, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at... (800) 923-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 1.0 out of 5
    August 16, 2020

    Could not be more disappointed with this stealership. I bought a truck listed as “New”, I was told it was ”New”, and sold to me as “New”. Many dealers... don’t title their service loaners and demo vehicles (the truck had 4,xxx miles). They did. Making it a USED vehicle. No MCO number. I had no way of knowing this until the title came in the mail a week later. How does the impact me? I had to pay an extra $1800 in tax, did not get the new car rebate price off taxes Or the trade in price off taxes because it was used, NOT NEW. When I spoke to the stealership it was “I can’t do anything about your laws in Ohio, it’s not my fault. IT WAS USED, IT WAS TITLED! You told me it was NEW. Also, I ordered over $1000 worth of accessories that I was told would be in in 3 or 4 days, it has been over 4 weeks. I still have not heard from them. DO NOT BUY A VEHICLE FROM THEM. VERY DISAPPOINTED.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Ryan, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us ...and would like the opportunity to try and make this right with you, if we still can. Please contact us at (800) 923-3673 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

  • 5.0 out of 5
    July 20, 2020

    They are a very down hone place with excellent service and salesman!!! Especially Todd Duncan!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mark, thank you for your wonderful response to the quality of service our Staff provides! Our team is dedicated to providing top-quality service, and ...we're so happy to hear that your experience reflected this. Safe travels!

  • 5.0 out of 5
    June 22, 2020

    Fast, friendly, reliable service, was given a near immediate appointment, service was performed while I waited, there was some confusion about the warranty... coverage that was taken care of very quick and professional by the lady at the service counter. A very pleasant yet professional experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Joseph, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! T...ake care!

  • 5.0 out of 5
    June 4, 2020

    This is by far one of the best Ford dealerships that I have gone too. We had a mechanic named Matt and he was amazing. He was very knowledgeable, kept... me and my family informed throughout the entire process, and went above and beyond what was required. He got the work done in a timely manner and, overall, I was extremely impressed.

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 1, 2020

    I found the staff courteous, and efficient in providing great service.

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    Dealer Response

    James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any further questions, please... don't hesitate to reach out. Take care.

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