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20 YEARS DEALING WITH THESE GREAT PEOPLE. NEVER A PROBLEM. NEVER HAD A PROBLEM. FAIR PRICES (4) CARS AND STILL LOOKING FOR ANOTHER NEW KIA VAN
I will never by another car I felt like I was forced into a deal and I'm stuck with a car I can't afford I now I don't know what to do this is very sad... way of doing business Jim price Hyundai
Everyone was nice. Not pushy. Felt like the price wasn't etched in stone. Things moved really fast, not a lot of time spent trying to sell us other "stuff"Still... waiting on a small issue to be resolved, but at this point I have confidence that it will be handled to my husband's and my satisfaction. Time will tell. The sales staff laughed and carried on with us as if we had been friends for years. Felt much less nervous during this car buying experience than any other. They knew that we had driven several hours to get there and they acted like they appreciated us coming.
Had and appointment at 10 got there and was told the car had just been sold! Drove an hour and a half to get there! Then was told oh maybe there's something... else on the lot that i may like...... Only it was out of my price range........ Quick story short! A total waste! I don't recommend:)
On November 21, 2017 I purchased a 2014 Toyota Rav LE from Jim Price, my salesperson was Jon Snow. I did not actually test drive the vehicle myself, because... by the time I got off from work and got to the business, it was just about dark and I can not drive at night/dark. So once all my paperwork was approved, Mr. Snow took me out on the lot, and showed me several autos within my price range, he went inside to get keys to the two vehicles I wanted to test drive. When he came back, he advised me that the financing company had called to say that the vehicle had to be in some category, of which I did not understand, so I was given a different view of vehicles. I saw the 2014 Rav and looked it over as well as I could, now remind you, it was just about dark, Mr. Snow drove the vehicle on the test drive for me, and I rode in the passengers seat. The test drive went OK. So I said I would take the vehicle. I got off early the next day to go take a good look at the vehicle, this is when I noticed the many scratches on the exterior, and the inside was dirty, there was animal hair all on the back seat, and there was only one floor mat and that was on the drivers side. The luggage cover in the trunk was missing, but I clearly saw it there the night before when the vehicle was test drove. When I told Mr. Snow about the scratches, he replied, we won't be able to get them out, and about the trunk cover and floor mats, they did not have any to put in there. Now I am paying $15,000. + for this vehicle, you would think they could have detailed this car and had those scratches, (which are not in the paint) removed. So a week after having the auto, my brakes starts to make a screeching sound when applied. I called the service department and made appointment to have them checked. Well, they had to replace all 4 brakes. Shouldn't this have been checked before placing that 9/18 inspection sticker in the window? I just feel I was treated unfairly as a Customer, due to the fact, my auto has scratches on both sides of the car, the insides was dirty, the inside roof was dirty with look like something spurring upwards and left brown stain in the ceiling, animal hair was all on the back seats, and I only had one floor mat and not trunk cover, all of which I brought to the Salesperson's attention. The saddest part was, I asks Mr. Snow if they could detail the insides of my car, and he told me they would wash it for free, but to get it cleaned inside, I would have to pay.
I had looked at a van on line they called set up a time went over to look at van it would not start then they showed us an SUV we test drove it the A/C... didn't work so they told me they was going to look at the van and call me back I've never heard a word from them poor customer service
The Chevrolet we were buying from Jim Price had oil dripping from the motor. The salesman said "they just changed oil and probably didn't clean it after".... This is disturbing for a dealer serviced vehicle newly presented to a customer, alone one offered for over $34k. This vehicle was thousands more than blue book fair price, then they tried to offer thousands less for our vehicle than even the lowest price on blue book. The manager stated "we have several people interested in this vehicle" as if to pressure someone into a sale. Lots of other car lots, thankfully.
You will never find a more honest, true hearted, and dedicated group of people. Their service and support is the reason we continue to come back. They... are really honest and forthcoming, not the typical "take you to the cleaners" that you expect from dealer service. They are honest about issues, costs, and asks for permission upfront; they are don't repair and then tell you the price later. They also are honest about what is wrong, what has to be done, what could be done, and what should be done. Daniel C in service communicates clearly and is available as well as responsive on phone and email. Jim Price has good sales persons but it is the service that continues to sell cars and brings customers back again and again.
The employee in the Service Area, Scott Morris, has been very rude and unwilling to help me when I have brought in my car. The most recent time I had an... issue I brought in my car when the Check Engine light came on. He was unwilling to give me a rental car until the car could be seen (one week), even though I bought my car at Jim Price and was given a rental car for an extended period of time the last time there was an issue. I was forced to drive my car with the Check Engine light and on the day of my appointment he was hesitant to give me a car, although he eventually did. I explained that I use my car for work and drive extensively but he was reticent to help me. The time before this, I had a warranty question about the new battery that was put in my car and he snapped at my husband regarding the question/answer, assuming that he knew what we were talking about. Working in the sales and service industry myself, Mr. Morris needs to learn what customer service is. I will only be taking my car back to Jim Price for the duration of the warranty but will be spending my money elsewhere for any work thereafter the next time I buy a car, it will most definitely NOT be at Jim Price.
I have been a long term service customer and love Jeff Frazier as well as Chris Gleason. This is my second vehicle purchase from Jim Price and I will... continue to purchase from them. everyone has been so helpful and focused on me getting me the best quality as possible. Always satisfied when I leave Jim Price Automotive. Truly, a professional team.