I was in Fresno and had my POA deal with them. They were friendly on the phone and easy to deal with. Truck was used and perfect! I tell everyone to go... here! Bought it Feb 2015 Dodge Ram 1500 4x4 Laramie, silver with 5.7
I drove 45 miles to check out a Mercedes SLK 230 on a Wednesday. We were looking for a convertible and would have liked to have bought for the coming weekend.... Did a test drive and that went well however the interior had some marks and the sales guy was going to check with his detailer to see if they could be taken care of. He told me that he would call me later that same day with the results and his best price (I was a cash buyer). Never called so I called the next day and it was his day off. I left a message with my name and number. Mid afternoon on the Friday still hadn't heard back so I call again. Pretty much had the same conversation as the Wednesday, would check on interior and call back later with results and best price. Never heard from the dealer again. We were a cash customer motivated to make a deal that weekend but the lack of response from the dealer meant we bought elsewhere. Not surprisingly the car in question is still at the dealership. If your sales guy is not returning calls then you are going to have problems selling vehicles.
This was the second time I have been dissed by Rio Vista Ford when I seriously wanted to try to purchase a new car. I received a call from them but was... at work and unable to take the call. I called back 10 minutes later an waited on "hold" for a long time and no one ever came back to the line to take a message or tell me what the hold up was. I feel that is very poor customer service and as I said, this was the second time within 1 month that it has happened. The first time I was told that the dealer would keep me informed of special deals as they come available and to date, no calls.