Frank Shoop

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
285 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 7, 2019

    People were friendly. Service was very good. Ive been a customer of Frank Shoop sence he first came tol town.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate the kind words, Pamela . We look forward to seeing you again in the future!

  • 5.0 out of 5
    September 6, 2019

    Friendly staff, and appointments always available when I need them. The wait time is never long. All repair work is explained and all my questions are... always answered.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • October 2, 2019

    I was able to get an appt. within 24 hours. Everyone who works there is very friendly and professional. I was in and out within an hour!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Virginia, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service.... We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs!

  • 5.0 out of 5
    September 6, 2019

    5 star service, they make your dream come true ... Quality of the service is exceptional, beautiful dealership and very friendly staff

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 3, 2019

    I'd been shopping online for several months and found a great price on a vehicle and when I arrived onsite they had friendly sales and finance staff.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 27, 2019

    The staff was very friendly, personable, and forthcoming. My needs where met in a fair amount of time and I left with a great vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    August 7, 2019

    Earl in service is Great. He gets back to you and works to find out whats wrong with your car and he treys to keep money coast down.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 11, 2019

    You were open on my day off and willing to make a deal. Sadly the Jeep I bought broke in the first 50 miles of its life. I know you are not responsible... for the lack of quality from the manufacturer, but I feel there were things that could have made this experience better.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    July 8, 2019

    Outside of the fact that the vehicle wasn’t available for a couple of days because the owner took it and added 3,000 more miles on this vehicle, there... were 2 open recalls that were not fixed and this business is a Chrysler dealership which could have injured my three children and they wouldn’t help out with the price except for a couple hundred dollars, it was a good experience. Tijuan was awesome throughout the process. Very fast service

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us this review. We always aim for 100 percent customer satisfaction, and it is apparent we fell short of this ...goal during your most recent visit. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Langdon Shoop - President

  • 5.0 out of 5
    June 27, 2019

    We just purchased our 3rd vehicle at Frank Shoop if that tells you anything! You tell them what yoy are looking for they get options ready and once you... decide you are out within an hour. Robert and John did a great job as always!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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