New 877-263-4603 Dealer Website
Used 877-707-9787 Email Dealer
Service 888-320-6485

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Reviews

Average Ratings

4.7
Average based on 25 reviews.
  • Excellent, professional service

    The repairs were well done and done quickly. I was given a very nice new Cruze as a loaner car while my vehicle was being serviced.


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    The repairs were well done and done quickly. I was given a very nice new Cruze as a loaner car while my vehicle was being serviced.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Always helpful

    No matter what my question is about my vehicle they always help me


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    No matter what my question is about my vehicle they always help me

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Quick and Easy

    I was greeted promptly upon arrival at my appointment time. I went to the customer lounge which was clean and comfortable with TV, coffee, and se...


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    I was greeted promptly upon arrival at my appointment time. I went to the customer lounge which was clean and comfortable with TV, coffee, and several current magazines. Wi-Fi was available. My car was ready quickly and I was on my way.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • No stress, friendly, helpful

    We had a wonderful experience. From sales, to finance, to signing the loan agreement, we felt comfortable, not rushed, and we felt that everyo...


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    We had a wonderful experience. From sales, to finance, to signing the loan agreement, we felt comfortable, not rushed, and we felt that everyone there was very concerned about getting us in the right vehicle for our needs and at a payment we could afford. I will return there for all of my future purchases. BTW, this was my second purchase from Frank Shoop. Both experiences were great.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Friendly, professional and trustworthy.

    Found a car online sent message, they contacted me within a few minutes and made sure the car I was looking at was still available, it was. I told...


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    Found a car online sent message, they contacted me within a few minutes and made sure the car I was looking at was still available, it was. I told them it would be the next day before I could look at it and it would take me about 3 to 3 1/2 hrs from where I live. Called the next morning to see if I was coming, when I got there they was very professional didn't try to Jerk me around. Gave me a fare deal on my trade and a great deal on the used car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Service - Reputable Dealership

    Everyone at Frank Shoop was knowledgeable, trustworthy and helpful in our buying process. One of the best buying experiences we have had thanks m...


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    Everyone at Frank Shoop was knowledgeable, trustworthy and helpful in our buying process. One of the best buying experiences we have had thanks mostly to John Wesley. He was outstanding and we wanted to recommend Frank Shoop to anyone looking for a vehicle!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Nina H

    Excellent service all the way around. Thank you Frank Shoop for your service.


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    Excellent service all the way around. Thank you Frank Shoop for your service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent Sales Agent-John Wesley

    I visited 3 others dealers in the area and Frank Shoop is the only dealer that matched their online price and discount on the vehicle I was intere...

    Dealer Response

    Thanks Bill! We appreciate your business and the review!


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    I visited 3 others dealers in the area and Frank Shoop is the only dealer that matched their online price and discount on the vehicle I was interested in. The other 3 all had some reason to increase their price and/or lower the discount that was posted online.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Bill! We appreciate your business and the review!


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  • Oil Change - Great service and price!

    My oil change was done in a timely manner and for a reasonable price :) The service manager in charge of my appointment was friendly and professio...


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    My oil change was done in a timely manner and for a reasonable price :) The service manager in charge of my appointment was friendly and professional.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Service!!

    Brakes went out on my car. With family coming into town and two driving trips to make with them, this wonderful dealership got me in the next day ...


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    Brakes went out on my car. With family coming into town and two driving trips to make with them, this wonderful dealership got me in the next day and fixed my brakes in record time. They are absolutely the best in their field. They have my loyalty.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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