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They treated me like I was family, and you....iI was ask for more than that
Michael, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Lexington Park Ford Lincoln, we value... our customers and we look forward to seeing you on your next visit. Take care!
The team preforming my first oil change and 7500 mile recommended service were very professional, and completed all maintenance in a timely fashion.
Very pleasant and they made me feel like I was important.
Thank you for the kind words Darryl! It was a pleasure assisting you. Welcome to the Lexington Park Ford Lincoln family!
Outstanding from initial contact through financing and after market products installation
I traded in my Navigator and bought an Expedition.
I initially came in because I was contacted by this dealership after submitting a request through USAA car buying service. I described what options I wanted... in a new F-250 to Austin over the phone. He then emailed me a sticker, which I assumed (wrongly) met my specifications. I then scheduled a test drive in a truck that had the options I wanted. After test driving the truck we sat down to discuss my trade in value. It was then we realized that the sticker he sent me was for a completely different truck (wrong color and gas vs diesel). The sales price for the one I test drove was significantly higher than the one he sent me. I don’t think Austin intended to bait me into coming down to the dealership but more care should be given to prevent that kind of miscommunication in the future. Other than that, the staff was courteous and capable and I’m happy with my purchase, even if I did spend 10 grand more than I wanted too. YOLO.
Always fast and convenient service.......................
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy... to assist you! Safe travels!
Had an issue with my new 2018 Ford Fusin hybrid making noise on the right front side. dropped the car off to be checked out. Folks in the service department... kept me informed every step of the way. They had most all of the service techs drive the car. Wouldn't you know it ... the car ran perfectly each time with no noise reported. Picked the car up the next day. Service manager called to let me know what they had found 9which was no noise) and told me to bring it right back in if anything else developed. Appreciated the effort by everyone in the service department!
What a wonderful experience it was purchasing my first vehicle at Lexington Park Ford. My daughter had purchased her first vehicle from there and recommended... that we do the same. I am so glad that I took her advise. Jasmine, our sales representative, was such a breath of fresh air. Her incredible knowledge helped tremendously in our transition into a new vehicle. I can't remember a time in my life where I was surrounded by so many people and treated so kindly by all. Way to go Lexington Park Ford!
Excellent experience all around! Staff very helpful and pleasant. Quickly and without question corrected issues identified with the used Mustang I ended... up purchasing. Provided the right amount of information without being pushy. Easily enabled us to purchase the car in Maryland but register/pay taxes/etc for Virginia. Nothing but the highest recommendation for this dealership!