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Reviews

Average Ratings

4.8
1306 lifetime reviews. Includes reviews of Purvis Ford Inc from DealerRater.com
  • Noice in wheel
    May 15, 2017

    Came in to dealer without appt ,mr Frank steward service , came out listen to my problem an then he asked me to drive truck up an said stop . He c...


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    Came in to dealer without appt ,mr Frank steward service , came out listen to my problem an then he asked me to drive truck up an said stop . He called a tech an my truck was checked an found to have lug nuts loose. It was taken into the shop an left side also checked .i want to that Mr Frank steward for hie attention , an time to listen an help .

    Does recommend this dealer
    Came in for service or repair

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  • Collision Repair

    First, I would like to mention that everyone I dealt with was both professional and friendly. When I first got my car back I was not completely ...


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    First, I would like to mention that everyone I dealt with was both professional and friendly. When I first got my car back I was not completely satisfied with the repair. There was some minor "paint swell". (most people probably would not notice, but I'm pretty picky when it comes to my Mustang). I spoke with the shop manager, who acknowledged the issue and made it 100% right. I was pleasantly surprised that there was no minimizing or passing the buck, just a commitment to customer satisfaction. I highly recommend Purvis Ford's collision repair shop.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Two Amazing Purchases, 2 years in a row!
    April 29, 2017

    Today I purchased my second vehicle in two years here at Purvis. Last year I got a great deal on a brand new F150, and today, I walked out with a ...


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    Today I purchased my second vehicle in two years here at Purvis. Last year I got a great deal on a brand new F150, and today, I walked out with a brand new Explorer for my wife. Both experiences were outstanding, and I am proud to call Purvis my local dealer. They are respectful, helpful, and beyond all, not just there to make the sale. They let you buy on your time, and are there to answer any questions you may have. The Explorer I purchased today was not in their inventory, so they found one in Pennsylvania and brought it back for me; and still worked out a great deal. If you're looking for a new Ford, look no further. You found your dealer. I will return to Purvis for my next new car purchase, and will continue to use their Service Department for all maintenance on my F150 and Explorer. Thank you Jon Truslow and Dave Eadie for making it all happen.

    Does recommend this dealer

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  • The worst Service Department in my Ford History
    April 24, 2017

    My wife and I have been Ford owners for years, it is our go to product when we are searching for a new car. Unfortunately we have had the most unp...

    Purvis Ford

    LB, I am concerned by your review and would like the opportunity to address it for you. Your satisfaction is extremely important to me and our com...


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    My wife and I have been Ford owners for years, it is our go to product when we are searching for a new car. Unfortunately we have had the most unpleasant experience with this dealership. in 2016 we purchased a new 2016 Ford Escape Titanium. After having this vehicle for a few months we noticed a rattle coming from the back, we made a appointment for 8am on the first available appointment ,explained to the service writer what was going on and he said they would take a look. We received a call near their closing time to tell us they could not find anything. We picked up the car after hours, the radio was blasting, which tells me they never even listened for a noise and as soon as we drove the car 100 ft we could hear the sound. The next morning be bought the car back and had a service tech ride with us, within 50 ft he said he could hear the noise. They ordered the part and told us it would be in within 2 days. A week pasted and we did not hear from the dealership so I called and was told the part was in. We set up another appointment for 8 am and was told it would be done in 2 hours. After 5 hours waiting we called from a place we had lunch only to be told they do not have the part. So now we must wait till they have the new part and start this adventure again.. My biggest problem with this dealership is they lack respect for the customers time. A simple phone call would have been easy to make. I guess they figure they have enough business and ours is not needed.

    Does recommend this dealer
    Purvis Ford

    LB, I am concerned by your review and would like the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com


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  • New car purchase April 2017
    April 21, 2017

    Wonderful experience. Purcell was very knowledgeable and not pushy at all. He made sure we got all the time we need to finalize our decision. Hig...

    Purvis Ford

    Thanks for the fantastic review! We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Purcell ...


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    Wonderful experience. Purcell was very knowledgeable and not pushy at all. He made sure we got all the time we need to finalize our decision. Highly recommend this dealership. Even though we live very close to Cowles Ford in Woodbridge we drove all the way down to Fredericksburg. Do not go to Cowles Ford. They don't have any answers, they are lazy and overcharge you on everything.

    Does recommend this dealer
    Purvis Ford

    Thanks for the fantastic review! We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Purcell did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com


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  • Great assistance.
    April 17, 2017

    I've visited Purvis Ford numerous times since recently purchasing a Lincoln. Whenever I'm there I prefer only to deal with Stacey Jones. Every que...

    Purvis Ford

    Thank you for the wonderful review and for your continued loyalty! We are thrilled to hear Stacey could provide you with a positive experience. Do...


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    I've visited Purvis Ford numerous times since recently purchasing a Lincoln. Whenever I'm there I prefer only to deal with Stacey Jones. Every question I have, he has a detailed answer and no matter how many times I call he answers or always returns my phone calls in a timely manner. Extremely professional and I'm glad Purvis has such a caring and concerned representative on their team.

    Does recommend this dealer
    Came in for service or repair
    Purvis Ford

    Thank you for the wonderful review and for your continued loyalty! We are thrilled to hear Stacey could provide you with a positive experience. Don't hesitate to contact us for assistance with any future auto needs. Best, Dave Eadie- General Manager- deadie@purvisford.com


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  • Great Service
    April 9, 2017

    My husband and I have both had our vehicles serviced in the last couple of weeks. The service department is great. They are usually very busy but ...

    Purvis Ford

    We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing a professional service to our guests. Ple...


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    My husband and I have both had our vehicles serviced in the last couple of weeks. The service department is great. They are usually very busy but at the same time they make you feel like your the only one needing help. Tony Simms is usually the person we deal with to check our vehicles in. He always explainers how long it would probably take, when it's finished he explains what was done. Very friendly. I differently recommend their service department and the Dealer Ship part as well, we have purchased three vehicles from the them they have always been very friendly and honest.

    Does recommend this dealer
    Came in for service or repair
    Purvis Ford

    We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing a professional service to our guests. Please come see us for any future needs! Thanks again. Best Regards, Dave Eadie- General Manager- deadie@purvisford.com


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  • Barry Jones Rocks!
    April 6, 2017

    If anyone is in the market for a new Ford, you could find no one more knowledgeable than Barry Jones! Best. Salesman. Ever. He works by appt, so...

    Purvis Ford

    Thank you for your review! We are happy to hear Barry could provide you with an excellent experience and everything went well for you. We look for...


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    If anyone is in the market for a new Ford, you could find no one more knowledgeable than Barry Jones! Best. Salesman. Ever. He works by appt, so call ahead! If you don't use Barry, you're missing out.

    Does recommend this dealer
    Purvis Ford

    Thank you for your review! We are happy to hear Barry could provide you with an excellent experience and everything went well for you. We look forward to seeing you next time! Sincerely, Dave Eadie - General Manager - deadie@purvisford.com


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  • Service

    As long as I can continue having Adam Z as my Service Rep I will continue bringing my vehicle to Purvis Ford. He communicated with me in a timely ...


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    As long as I can continue having Adam Z as my Service Rep I will continue bringing my vehicle to Purvis Ford. He communicated with me in a timely manner throughout the service of my vehicle, clearly stating the causes of the issues as well as the work needed to correct the problems.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • What A Mess Purvis Found
    February 22, 2017

    I had purchased a 2016 Lincoln MKX with no bad reports on the Carfax. When Purvis replaced a headlamp assembly they uncovered a huge mess that a p...


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    I had purchased a 2016 Lincoln MKX with no bad reports on the Carfax. When Purvis replaced a headlamp assembly they uncovered a huge mess that a prior dealer/owner had covered up. The car was actually in a front end collision and was put back together with tape, epoxy and left for junk. The Service Manager worked with the situation with a professional, knowledgable and extremely helpful attitude, which lessened the pain and disgust I was feeling over buying a vehicle that had been wrecked and hidden. Prior to this visit, I had visited with a sales agent there to go over the features of the car. Although I did not buy the car at Purvis, he took the time to sit with me and go over the car in its entirety, which he certainly did not have to do. Two thumbs up to Purvis on Sales and Service!

    Does recommend this dealer
    Came in for service or repair

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