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Reviews

Average Ratings

4.9
108 lifetime reviews.
  • Love Leonardtown Ford!

    I love the service I get at Leonardtown Ford. They always treat me with professionalism. I have complete trust in the work they do.


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    I love the service I get at Leonardtown Ford. They always treat me with professionalism. I have complete trust in the work they do.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Made things simple

    grateful for making things simple. walked in, no appointment, got serviced, got out. appreciate them understanding that there are people who dont ...

    Dealer Response

    Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being o...


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    grateful for making things simple. walked in, no appointment, got serviced, got out. appreciate them understanding that there are people who dont have a predictable schedule.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!


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  • Ford Excort ZX 2

    Everyone is very kind and helpful with any issues I have with my vehicles. It is very appreciated and doesn't go unnoticed.


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    Everyone is very kind and helpful with any issues I have with my vehicles. It is very appreciated and doesn't go unnoticed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent service

    Excellent customer service from the service department team. Constant communication throughout the repair. Love working with the smaller dealers...


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    Excellent customer service from the service department team. Constant communication throughout the repair. Love working with the smaller dealership. Highly recommend.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service Review

    Knowledgible staff, kept me informed on all my options. Service was great.


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    Knowledgible staff, kept me informed on all my options. Service was great.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Servicing My 2014 Fusion

    I got great service, good advise, I learned some details about my Bumper to Bumper warranty that exclude factory defects but keeps my money. Leon...


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    I got great service, good advise, I learned some details about my Bumper to Bumper warranty that exclude factory defects but keeps my money. Leonardtown Ford is golden. /r james

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service Department Experience

    I had a failure on a rather obscure part, and a replacement was required. My vehicle was out of warranty, but the part needed (not in stock) shou...

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, John. Thank you so much for being one of our...


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    I had a failure on a rather obscure part, and a replacement was required. My vehicle was out of warranty, but the part needed (not in stock) should have had a much longer service life. Leonardtown Ford confirmed the part's premature failure, managed some how to find a same day replacement and get it installed. And they then discounted my bill (not that I requested them to do so) as gesture of goodwill from them and from Ford. All in all, a very customer friendly experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, John. Thank you so much for being one of our valued guests and we look forward to your next visit!


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  • Car service

    As always my car was completed and ready to go by the time I asked for it! Everyone was personable and informative about my vehicle.


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    As always my car was completed and ready to go by the time I asked for it! Everyone was personable and informative about my vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • leonardtown ford service

    oil change ,tire rotation, allround inspection done in a very very timely manner, as always John Jarboe ( service manger) couldn"t have been more ...

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Gilbert. At Leonardtown Ford, we value our c...


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    oil change ,tire rotation, allround inspection done in a very very timely manner, as always John Jarboe ( service manger) couldn"t have been more courteous and helpful

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Gilbert. At Leonardtown Ford, we value our customers and we look forward to seeing you on your next visit. Take care!


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  • F250 6.7 PSD Oil and DEF Service

    Scheduling was accommodating. Routine maintenance was performed cleanly and timely. I like the fact the dealer took the extra time to identify ad...


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    Scheduling was accommodating. Routine maintenance was performed cleanly and timely. I like the fact the dealer took the extra time to identify additional service required like replacing the engine and cabin air filters. While it wasn't an issue this time due to the low cost, I would appreciate a courtesy phone call prior to executing any additional service. Highly recommend dealer adopt a policy of establishing some dollar threshold with customers on when below its OK to proceed without notification and when above to call for customer authorization. Overall, great service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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