Sunset Ford of Waterloo

Lonnie always knows the solution to my issues and if not always assures me that she will do all that can to figure it out! She is the reason we have stayed with Sunset!!

Lonnie is a fantastic service advisor. She is knowledgeable, courteous, professional, and very easy to work with. She is the primary reason I trek to Waterloo for service (despite the fact that several other dealerships are closer to home).

When I went into Sunset Ford, I knew what I wanted and Sunset had the right truck so it was a matter of developing a deal that satisfied both parties. Smooth and easy deal.

I felt welcomed and comfortable from the moment I stepped on the lot. There was zero pressure to make a purchase and all my questions were answered quickly and truthfully. The entire transactionwas a pleasure.. I'd recommend Adrian Fitch and Sunset Ford to anyone looking for an honest to goodness enjoyable transaction znd buying experience.

Easiest dealing that I have ever done when buying a new vehicle. The credit junk was entirely over too much of a game they played. Way too long. Nap time.

Adrian was very helpful. So was the finance guy. The car is working out fine. Love the safety features.

Adrian was great to work with on getting our new 2024 Ford F-250. Thanks Adrian.

Everyone we dealt with was very friendly and professional. They made the entire process easy and non stressful for the buyer.

I was in need of a new (but not brand new) and reliable car due to my old car breaking down for about the 15th time. I had previously had a very good experience at Sunset Ford in Waterloo with a great and friendly salesperson, Joe Hill. I'm sorry, but I just don't trust my Ford dealer in the town I live in. Joe is very experienced with selling cars, he's very approachable and helpful. I told him what I was looking for and he took us on a drive in a 2018 Ford Explorer Limited, and then he looked up the Carfax info and printed it out for me. Well, I didn't waste any time, this car has a 3rd row, power everything, heated seats, rode real smooth on the highway and backroads (like I said, Joe is experienced and he knew to drive it on roads other than the highway so I could see how it handles on different roads). I knew this car was what I needed and wanted. Got the credit check going and then it was time to talk to Andrew White (Finance Manager). He was very helpful and explained everything to me in a way that I understood, and gave me advice on the different interest rates and a couple different ways I could pay for the vehicle (I'll be honest, my credit card usage is pretty high and he did his best to get me the best interest rate and deal possible). Signed all the paperwork, called my car insurance company (Progressive, which I think is the best) and got the Explorer added to my policy, and I drove it home that day! I've been driving it for over 2 weeks and I LOVE my new car. I would highly recommend Sunset Ford if you're ever in need of a vehicle, because I know from experience you can trust them and they will treat you right!

Never like spending that kind of money but the experience was fun and relaxing thanks to John, Bill and Andrew!