Moses Buick GMC Cadillac of Charleston

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4.8
(412 reviews)
Visit Moses Buick GMC Cadillac of Charleston
Sales hours: 9:00am to 5:00pm
Service hours:
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Service Sales
Monday 7:30am–5:30pm 9:00am–7:00pm
Tuesday 7:30am–5:30pm 9:00am–7:00pm
Wednesday 7:30am–5:30pm 9:00am–7:00pm
Thursday 7:30am–5:30pm 9:00am–7:00pm
Friday 7:30am–5:30pm 9:00am–7:00pm
Saturday Closed 9:00am–5:00pm
Sunday Closed Closed
New (304) 982-8835 (304) 982-8835
Used (304) 982-8800 (304) 982-8800
Service (304) 356-5699 (304) 356-5699

Inventory

See all 128 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2008.
We have a skilled and knowledgeable sales staff with many years of experience ready to assist you with your new or pre-owned car buying needs. We offer the areas best selection of pre-owned and certified vehicles. Moses Downtown is West Virginias #1 Certified Pre-Owned Dealer offering a complete 117 Point Inspection on every vehicle in stock.
Come to Moses and experience the car buying process as it should be- Driven By You.

Service center

Phone number (304) 356-5699

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

4.8
(412 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Pittsburgh Delayed, a bit! But, on the road again!

Heading to Pittsburgh this morning. After backing car out driveway noticed check engine light was on. Pulled back in and checked oil level. It was ok. Instead of heading north we drove to Moses without an appointment to see if someone could check it out. Service Technician said to bring it in and he would get someone to check it. Back on road in 25 minutes to Pittsburgh. The onboard computer and the transmission sensor had stopped communicating. The quality of service really exceeded my expectations. That's why 10 years ago I switched dealerships and best switch I ever made. Thanks Moses!!!!!

5.0

Best online vehicle buying experience ever!

I inquired about a vehicle for sale at their dealership that I saw online. Scott (sales) called me and thoroughly went over the entire vehicle with me on the phone and even took it for a test drive while I was still on the phone with him. He sent me detailed pictures of any area of concern that he felt I might want to see and helped line up everything to get the deal done. Tim (finance) got all of the purchasing side of things lined up and ready for when I got there. I flew to their location and the vehicle was just as described. Well worth the almost 1,000 mile trip home in my new vehicle!

5.0

Good Service

Joe, the service tech was very helpful and explained the problem fully. The timelines given were accurate and the communications were regular and clear. He had to search for the part, since the car was an early model, and did not stop until he had the problem resolved. I have no fear of returning here to get my Cadillac serviced if it is required.

Dealer response

Hi John! Thank you for giving us a 5-star review. I'm glad Joe took such good care of you. We appreciate you and we appreciate your business.

5.0

Saved our vacation

Our 2016 Cadillac CTS lost brake power on the highway north of Charleston heading to North Carolina. Jimmy Smith was kind and understood our situation and found a way to squeeze us in to look at the issue. Jackie was our manager who took it a step further and not only arranged for a rental car if we were to need it but then let us know the mechanic determined the issue and the part was available. They got us back on the road that day AND worked with our warranty company to ensure I only had to pay the deductible. Thanks Jimmy and Jackie. You saved our vacation.

Dealer response

Hi Frank! I'm so glad Jimmy, Jackie and our staff was able to help get your trip back on track. I hope you had a great time on vacation. Thank you for your 5-star review. We appreciate your business.

5.0

Recent Body Shop Work

Service department, body shop and sales are second to none. Recently had some body work done on one of my vehicles. Work was completed on time and most importantly looked like new.

Dealer response

Hi Roget! It's great to hear our staff did such a good job for you. Thank you for giving us 5 stars. We appreciate your business.

3.0

Service Yourself

Sales was great. Parts and service, not so much. Service department poor response. Never got feed back on my vehicles issue. Diagnosed the problem myself.

Dealer response

Hi Jen! I'm sorry to hear you had a bad experience with our service department. I am going to pass your review on to our management team for follow up. Thank you for choosing Moses. We appreciate your business.

5.0

Top Notch Service

Easily the best service department I have dealt with. Fair prices, professional and knowledgeable staff, quick turn around, and they are great at communicating. Highly recommend!

Dealer response

Hi James! Thank you for giving us 5 stars and for your kind review. We appreciate your business.

5.0

Service work

Joe explained what they would do, they did it professionally and gave me transportation after the drop off and to pick my car up. Very satisfied.

Dealer response

Hi Mervin! I'm so glad your experience was a good one. Thank you for giving us a 5-star rating. We appreciate your business.

5.0

10/10

My buying experience was excellent! My salesman Jacob was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. 10/10 across the board!

Dealer response

Thank you for your 5-star rating and excellent review. We appreciate your business.

5.0

I came in for an oil change and needed rear brakes

joe my service tech was fantastic He explained things that needed to be done to my car in a professional and though manner Excellent service

Dealer response

Hi Donald! It's great that Joe took such good care of you. Thank you for choosing Moses. We appreciate your business.

Read all 412 reviews