Lithia Chrysler Jeep Dodge RAM of Santa Rosa

Reviews

4.7 out of 5 4.7
90 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 11, 2018

    We have never been treated better. We were stranded at the camp grounds, but were able to get the car to Lithia. The looked at our car immediately, order... a part from LA, and we picked the car up the next day. Thanks to Jenell Stuebing and the mechanic who died the car. Best, Paul

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    Dealer Response

    Thank you, Paul! We're glad we could help you get back on the road! Let us know if you need anything else.

  • 4.0 out of 5
    October 2, 2018

    WENT IN FOR 2 RECALL REPAIRS. DROPPED OFF AND PICKED UP IN 3 HOURS. GOOD OVERALL SERVICE.

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    Dealer Response

    Thank you, Timothy! We're always happy to help and love hearing when customers had a good experience.

  • July 25, 2014

    Great buying experience, truck is exactly what I was looking for, and I feel like I got a great deal. Thanks again to all involved at Lithia, from the... sales dept. the finance dept, managers, and even the service and parts teams.

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  • 5.0 out of 5
    September 26, 2018

    No magazines in the waiting room and the tv did not work. The large sliding front door to the service representative area is difficult to open for someone... with arthritis in their hands. It is not only heavy but there is no handle to grip on to.

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    Dealer Response

    Paul, thank you for your honest feedback. If you have further needs or questions, please call Kyle Hoffman directly at 707) 636-9521.

  • 5.0 out of 5
    September 17, 2018

    Delivered vehicle for recall. Staff was courteous and communicated well. Work was performed in a timely manner.

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    Dealer Response

    Aaron, thank you! We're glad you found our staff to be so supportive during your visit.

  • 5.0 out of 5
    September 16, 2018

    Tony was awesome give that man a freakin raise! Customer service at its best!

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    Dealer Response

    Thanks, Anthony! We think Tony is awesome, too.

  • 5.0 out of 5
    September 15, 2018

    Easy to schedule service online, service representative added warranty services for me as well as a recall repair. Shuttle was convenient and driver was... friendly. I purchased my vehicle from them and Im glad I did as keeping the car in top shape is easy with their full line of services.

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    Dealer Response

    Thank you, Eddie! We're glad we could be of service. We're happy to help if you need anything else.

  • 5.0 out of 5
    September 10, 2018

    Jerret was fantastic! I drove 5 hours to do business with him, and it was worth it. Thank you again!

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    Dealer Response

    Wow, thank you, Jessie! We think Jerret is fantastic, too, and we'll be sure to pass along your feedback.

  • 5.0 out of 5
    September 2, 2018

    I've said this before, but I travel a lot and have been to several Dodge Locations. Lithia is by far the BEST, and the service guys Zach, Louis, and... Kyle have been GREAT. Next time I buy a truck, it will be from Lithia, all based on your service department!

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    Dealer Response

    Cindy, thank you so much! We're glad our team is so supportive. See you next team!

  • 5.0 out of 5
    August 30, 2018

    be nice when you get the service dept finished. i also dont want to write a review. Why is this manditory.

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    Dealer Response

    Thank you for the feedback, John.

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